- USAA (Colorado Springs, CO)
- …of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term ... performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions.… more
- Ochsner Health System (Chalmette, LA)
- …our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ### (select option 1) or ... discretion. Education Required - Completion of an approved radiologic technology program . Work Experience Required - None. Preferred - Radiologic technology… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations . This role requires a blend of project management, analytical skills, and leadership capabilities to ensure optimal performance and… more
- MyFlorida (Tallahassee, FL)
- …of Medical Quality Assurance Bureau of Operations Licensure Support Services, Customer Contact Center Program Operations Administrator - SES ... you! The Bureau of Operations , Licensure Support Services Unit's Customer Contact Center is seeking a dedicated, driven Program Operations … more
- Mass Markets (Killeen, TX)
- …success of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of ... services companies in the USA, with a strong call center footprint and operations that extend across...Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets… more
- Walmart (Bentonville, AR)
- …data to identify trends, track performance, and make data-driven decisions to improve contact center operations . 13. Collaboration: The ability to ... do ** We are seeking a highly motivated **Risk Operations Manager** to lead our dynamic team in maintaining...to changing priorities, processes, and technology in a fast-paced contact center environment. 6. Time management: You… more
- Kelly Services (Franklin, TN)
- …America is seeking a proactive and professional Senior Planner for Vehicle Connected Services Contact Center Operations . This role is critical in monitoring ... Knowledge of customer service, consumer affairs, customer satisfaction, marketing, parts service operations , sales operations , and VCS Statement of Work. +… more
- Walmart (Orlando, FL)
- …used to handle customer requests Escalation matrices Customer request process lifecycleManages contact center operations and supports new initiatives ... . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and...are no minimum qualifications._ 1 year's experience in retail, contact center operations , or a… more
- Walmart (Orlando, FL)
- …are listed, there are no minimum qualifications._ 2 years' experience in retail, contact center operations , or a related area. **Preferred Qualifications ... requests independently researching root cause of complex issues that impact operations and determining resolution providing direction for handling sensitive contacts… more
- Regions Bank (Kingwood, TX)
- …Excel and PowerPoint for analysis and executive reporting + Strong background in contact center operations , data analysis, and customer experience metrics ... link below to your browser. https://www.regions.com/about-regions/welcome-portal/benefits **Location Details** Riverchase Operations Center **Location:** Hoover, Alabama Equal Opportunity… more
- Amazon (Plain City, OH)
- …- Willingness to participate in shift rotations to support 24/7 data center operations . Preferred Qualifications - Knowledge of computer hardware components ... software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people… more
- Leidos (Indianapolis, IN)
- …accomplished ** Contact Center Content Specialist** to join our federal-agency omni-channel contact center program . In this role, you will be the ... will collaborate closely with content teams, stakeholders, and the Program Office to maintain content relevancy and effectiveness, thereby...of knowledge base systems and their role in supporting contact center operations + Proficiency… more
- ABBTECH Professional Resources, Inc. (VA)
- …The IT Project Manager will be responsible for managing contact center technology solutions, driving program operations , leading innovations, and ... for a Federal government agency. This role requires strong program management experience within an IT project management framework...and project management, with a focus on IT and contact center operations . + 6… more
- Mass Markets (Mesilla, NM)
- …a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public ... services companies in the USA, with a strong call center footprint and operations that extend across...to report to work at one of our physical contact center locations. To be considered for… more
- Leidos (Gaithersburg, MD)
- …Senior Technical Project Manager will be responsible for managing contact center technology solutions, driving program operations , leading innovations, ... for a Federal government agency. This role requires strong program management experience within an IT project management framework...performance, and the user and customer experience. + Ensure contact center operations meet quality… more
- Wawa, Inc. (IA)
- …continuous development of learning initiatives aligned with business needs. + Partner with Contact Center Operations Leads to create and review Leveled ... programs to meet established business goals and ensure consistent program execution. Partner with the Learning and Development team...Contact Center Leadership. + Partner with Contact Center Operations Leads to… more
- Wawa, Inc. (IA)
- …1st Shift 12PM - 8PM (37.5/week, 7-day availability) **Position Summary:** The Wawa Contact Center handles contacts from our Customers and Store Associates ... through multiple channels including phone, email, social media, and Wawa Support. Contact Center Representatives are expected to provide a best-in-class customer… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... programs in patient care, education, and research. **Organization:** VHVI Access Center **Job Summary:** JOB SUMMARY Coordinates components related to the… more
- Aspirus Ironwood Hospital (Wausau, WI)
- …vision, leadership, and oversight for the enterprise-wide Access & Referral and Nurse Contact Center operations of Aspirus Health. This position will ... PATIENT SERVICE CENTER to join our NURSING CONTACT CENTER team! The Vice President (VP),...Working closely with system and regional leaders- including hospital operations , ambulatory services, IT, and physician practice management-the VP… more
- Newegg Inc. (Diamond Bar, CA)
- …Ensure all reporting aligns with established KPIs, SLAs, and business goals across global contact center operations . Systems Administration & Support + Serve ... + Minimum 5 years of experience in customer service operations , contact center analytics, or...US-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, and generous time off for… more
