- Regions Bank (Hoover, AL)
- …with senior business leaders Program Leader + Hands-on experience with NICE/Nexidia speech analytics tools or similar platforms (required) + Advanced proficiency ... PowerPoint for analysis and executive reporting + Strong background in contact center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS)… more
- Walmart (Bentonville, AR)
- …for automation, self-service, and AI-assisted engagement. + Stay ahead of trends in **cloud contact center , speech analytics , workforce optimization, and ... an experienced Principal Product Manager to lead the strategy and evolution of our Contact Center as a Service (CCaaS) platform. This leader will drive the… more
- Verint Systems, Inc. (Annapolis, MD)
- …products; and/or understanding of Contact Center , cloud technology, call recording, Speech Analytics , Text Analytics , Real Time Speech ... The Presales Solution Consultant is a subject matter expert in Speech Analytics , Quality and Customer Engagement. In this role the Solution Consultant… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …for intelligent contact routing and data exchange. + Knowledge of speech analytics , NLP, large language models (LLMs)and AI-based decision engines. + ... This role places a strong emphasis on developing and implementing AI-enhanced Contact Center and Digital Communications solutions across the enterprise. The… more
- Public Storage (Plano, TX)
- …Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on ... implementation of advanced contact center technologies, with a strong focus...** Analytics Tools** : NICE Enlighten, CallMiner, Verint Speech Analytics + **Experience with cloud platforms**… more
- Humana (Helena, MT)
- …+ **Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- AssistRx (Overland Park, KS)
- …Systems, and Data Analytics to implement and optimize telephony, IVR, speech analytics , and secure patient messaging solutions. + Identify, design, and ... consistent service, regulatory compliance, and ongoing staff development. + Monitor call center KPIs, including ASA, AHT, ABR, First Contact Resolution, call… more
- Hackensack Meridian Health (Edison, NJ)
- …Experience with call center telephony systems, including IVR, CRM, WFM, speech analytics , call recording, etc. or equivalent experience leveraging tools and ... Access Center to define policies and procedures for the contact center operation (insourced and outsourced) to execute and deliver a differentiated patient… more
- Molina Healthcare (Kenosha, WI)
- …technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions ... & Digital Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing,… more
- Leidos (Gaithersburg, MD)
- …eLearning, Intelligent IVR/ speech recognition. + Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. ... Manager** to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role… more
- TTEC (Frankfort, KY)
- …design and implementation of enterprise-scale AI and voice communication solutions for contact center operations. You will architect intelligent systems that ... and real-time media processing pipelines - Lead the development of AI-powered contact center capabilities such as virtual agents, real-time agent coaching,… more
- Zoom (Seattle, WA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... experienced engineers to build and scale our AI API offerings. Starting with Speech Recognition and expanding to Machine Translation, OCR, and AI Summary services.… more
- Insight Global (Scottsdale, AZ)
- …networks/SIP/IVR/ACD), digital channels including email/chat/SMS/social/AI, reporting, workforce management, contact center reporting, and analytics , ... and chat via web services. * Vast understanding of Contact Center Operations including inbound voice (tollfree...and screen recordings including Central, QM, WFM, Reporting, and Speech Analytics . * Analyzes, diagnoses, and resolves… more
- HCA Healthcare (Nashville, TN)
- …you to apply! **Job Summary and Qualifications** The Senior Unified Communication Engineer ( Contact Center ) will assist in the design of applications and ... solutions for the Cisco UCCE contact center environment. This individual is responsible...environment (including CRM, CTI, e-Service, IVR, quality management/call recording, reporting/ analytics , speech analytics , video, and… more
- M. C. Dean (Vienna, VA)
- …into the Director of Talent Acquisition as part of the MC Dean Talent Acquisition service center . We, MC Dean, are working on some of the largest data center ... and future openings. + Serve as a point of contact for candidates throughout the talent acquisition process. +...Qualifications:** + Strong working knowledge in creating reports and analytics either ad hoc or from the data systems… more
- Amazon (Seattle, WA)
- …of real-time communications. About Amazon Connect: Amazon Connect is a disruptive cloud contact center that handles millions of voice interactions daily for over ... You'll shape how businesses leverage advanced technologies like AI-powered voice, speech analytics , and natural language processing while maintaining… more
- Commonwealth of Pennsylvania (PA)
- …Worksite Address Building 20, 11 Fairview Drive City Waymart, Pennsylvania Zip Code 18742 Contact Name Denise Gipe Contact Phone ### Contact Email ###@pa.gov ... Duties and other information for this position include: + Direct and indirect contact with inmates and visitors. + Directing inmates and maintaining security in… more
- J&J Family of Companies (Titusville, NJ)
- …would like to request an accommodation, please email the Employee Health Support Center (###@its.jnj.com) or contact AskGS to be directed to your accommodation ... health for humanity. Learn more at https://www.jnj.com **Job Function:** Data Analytics & Computational Sciences **Job Sub** **Function:** Data Science **Job… more
- Cognizant (Louisville, KY)
- As a Google AI Lead Engineer for Contact Center solutions, you will design and implement intelligent systems using the CCAI platform to create scalable, machine ... agent assist tools * Collaborate with cross-functional teams and clients to understand contact center workflows and challenge areas. * Customize and optimize… more
- Commonwealth of Pennsylvania (PA)
- …at Fayette Worksite Address 50 Overlook Drive City LaBelle, Pennsylvania Zip Code 15450 Contact Name Trisha Pratt Contact Phone ### Contact Email ###@pa.gov ... Veterans. Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted...position. No additional exam is required at a test center (also referred to as a written exam). +… more