- USAA (Colorado Springs, CO)
- …of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term ... processes. The incumbent will be working with Call Routing Technology , Nice WFM, Genesys Decisions. As a dedicated Director,...variance. Responsible for Executive level summaries and insights on contact center performance and both short and… more
- Unknown (Quincy, MA)
- …relationships with internal and external partners, serving as the primary point of contact for customers, and ensuring that technology solutions align with the ... Executive Director, Technology Solutions Leader About the Company Top-ranked academic medical center Industry Hospital & Health Care Type Non Profit Founded 1996… more
- Ochsner Health System (Chalmette, LA)
- …our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ### (select option 1) or ... the company's discretion. Education Required - Completion of an approved radiologic technology program. Work Experience Required - None. Preferred - Radiologic … more
- Unknown (Philadelphia, PA)
- …record of success. Experience in selling PaaS, SaaS, or professional services in a contact center solutions environment is essential. The role requires a strong ... Federal Market About the Company Globally recognized provider of customer experience technology & services Industry Information Technology and Services Type… more
- Unknown (San Antonio, TX)
- …role demands experience in selling PaaS, SaaS, and/or professional services in a contact center solutions environment, and a strong understanding of digital ... Digital Sales About the Company Globally recognized provider of customer experience technology & services Industry Information Technology and Services Type… more
- Unknown (Palo Alto, CA)
- …and underwriting skills are essential, as is familiarity with healthcare services and contact center exposure. The ideal candidate will have excellent executive ... & Acquisitions About the Company Innovative provider of safety-focused AI technology for healthcare applications Industry Hospitals and Health Care Type Privately… more
- DXC Technology (Plano, TX)
- …and special projects/analysis- both internal and client facing + Lead and support contact center technology launches and upgrades representing the business ... **Job Description:** DXC Technology (NYSE: DXC) helps global companies run their...Job Functions:** + Oversees the day-to-day operations of the contact center operations Workforce Management team supporting… more
- Mass Markets (Killeen, TX)
- …requests, providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service… more
- HCA Healthcare (Nashville, TN)
- …you to be a part of our team. **Job Summary and Qualifications** The Manager of Contact Center Technology serves as the technical resource manager for CSO ... Contact Center Technology and maintenance efforts. This position assists the Director of Contact Center Technology in providing leadership for our… more
- Walmart (Bentonville, AR)
- …members adhere to these standards. 11. Technology proficiency: Familiarity with contact center technology , such as computer telephony integration (CTI) ... have the ability to adapt to changing priorities, processes, and technology in a fast-paced contact center environment. 6. Time management: You have strong… more
- Insight Global (Atlanta, GA)
- …Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements * Proven experience in contact center technology (design, migration, or ... Description About the Role Our client is undertaking a major contact center transformation, migrating from Avaya to Cisco and integrating enterprise analytics,… more
- GE Appliances, a Haier company (Louisville, KY)
- …contact resolution (FCR), and CSAT. **Remote Workforce Enablement (10%):** + Manage the contact center Digital Technology team, consisting of an IT leader ... and execute an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts, Builder Support,… more
- Mass Markets (Savannah, GA)
- …? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities ... brands in the world as an expert on products, technology , and business process. Our Call Center ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Amazon (Tempe, AZ)
- …Qualifications - 2+ years of experience managing a high-volume contact center . - Strong understanding of technology , software, and tools, including ... care and 24/7 virtual services, enhancing the patient experience through advanced technology . However, the company recognizes that much work remains in healthcare… more
- St. Luke's University Health Network (Allentown, PA)
- …access, scheduling systems, service coordination, or call centers. + Strong knowledge of contact center systems and technology . + Demonstrated success in ... ability to pay for health care. The Assistant Vice President, SLPG Access Center is responsible for leading a team of 700+ professionals to deliver exceptional… more
- The Walt Disney Company (San Antonio, TX)
- …and/or experience with other CRM platforms. + Project management experience in a contact center or technology -driven environment. + Airtable management ... work and determination. **Job Summary:** The Program Manager - Agent Technology Optimization will lead the management, enhancement, and continuous improvement of… more
- CVS Health (Boston, MA)
- …serve as the AI Subject Matter Expert (SME) and Business Product Owner for contact center technology supporting the Retail Customer Care organization. In ... You will be responsible for leveraging advanced AI skillsets to optimize contact center technology , with a strong emphasis on prompt engineering to… more
- Leidos (Gaithersburg, MD)
- …platforms. The Senior Technical Project Manager will be responsible for managing contact center technology solutions, driving program operations, leading ... ensuring FedRAMP compliance and federal standards are met. + Manage Contact Center technology deployments (NICE CXone or Amazon Connect) including… more
- ABBTECH Professional Resources, Inc. (VA)
- …and related platforms. The IT Project Manager will be responsible for managing contact center technology solutions, driving program operations, leading ... ensuring FedRAMP compliance and federal standards are met. + Manage Contact Center technology deployments (NICE CXone or Amazon Connect) including… more
- System One (Washington, DC)
- …platforms. The Senior Technical Project Manager will be responsible for managing contact center technology solutions, driving program operations, leading ... ensuring FedRAMP compliance and federal standards are met. * Manage Contact Center technology deployments (NICE CXone or Amazon Connect) including… more
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