- M&T Bank (Buffalo, NY)
- …onsite and in person collaboration the other three days._ Manages the activities of our Contact Center Technology support team (ECCI - Off The Hook) ... experience + **Extensive** **Call Center Technology or Contact Center Technology ** **experience** + Capable of working on multiple projects… more
- Comerica (Auburn Hills, MI)
- Job Description Technology Manager, Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager, ... optimizing and enhancing the technology stack that powers our contact center operations. You will oversee Amazon Connect (AWC), AI-driven solutions, IVR… more
- Alaska Airlines (Seatac, WA)
- … Center Operations & Technology oversees contact routing, contact center technology , workforce planning, operational performance and budgeting for ... resource planning, and workforce management. + Develops and executes the contact center technology vision and roadmap. + Oversees deployment and… more
- Hilton (Indianapolis, IN)
- …Seven \(7\) years or more of work experience in product, customer experience, high\-volume contact center technology , customer support or related field + ... platform + Ten \(10\) or more years' experience in a product\-related, high\-volume contact center technology or customer experience/customer support roles +… more
- Sacramento Credit Union (Sacramento, CA)
- …resolution skills. + Demonstrated leadership ability. + Demonstrated acumen related to contact center technology ; computer skills, including Microsoft Word, ... TITLE: CONTACT CENTER MANAGER STATUS: EXEMPT DEPARTMENT:...efficiency. + *Stays updated of industry trends and embrace technology to enhance efficiency, boost employee productivity, and improve… more
- Mass Markets (Savannah, GA)
- …requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... trusted partner in the industry. We are looking for contact center agents to support inbound and...highly trained expert on products, technology , and business process you will work on behalf… more
- Charles Schwab (Lone Tree, CO)
- …industry together. This Software Developer position will be part of the Schwab Contact Center Technology organization, supporting Platform Rep and Client ... creating, maintaining & enhancing custom application solutions for the contact center department team members and our...Science, or related field + Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, Nexidia,… more
- Motion Recruitment Partners (North Chicago, IL)
- …remote** opportunity for a driven **Senior Delivery Lead** to work in our client's Contact Center Solutions Technology team. This team within their BTS ... Senior Delivery Lead / Contact Center / REMOTE North Chicago,...Technology enables the rest of their associates in Contact Center Operations carry out its mission… more
- SCRAM Systems (Atlanta, GA)
- …role requires a dynamic sales expert with a deep understanding of enterprise-level contact center services, technology solutions (eg, CCaaS, CRM ... Job Summary: We are seeking an experienced, results-driven Director of Contact Center Sales to lead and scale our sales strategy within the contact center… more
- Mass Markets (Savannah, GA)
- …THEY DO? In this role, you will handle outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a ... call center representative position is a full-time contact center position that combines both inbound...highly trained expert on products, technology , and business processes, you will work on behalf… more
- Mass Markets (Killeen, TX)
- …customer service calls, providing world-class support to existing customers. + Utilize contact center technology , sales techniques, and customer service ... providing world class customer service. You will use state of the art contact center technology , sales skills and customer service skills in order to… more
- Mass Markets (Las Cruces, NM)
- …and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology . Develop your abilities and grow ... needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- Mass Markets (Killeen, TX)
- …? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities ... brands in the world as an expert on products, technology , and business process. Our Call Center ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Amazon (Seattle, WA)
- …Engineering, related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior ... contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys,… more
- AIG (Jersey City, NJ)
- …processes and procedures. + Leads API design between the Contact Center platform, business applications and technology partners. Including cross working with ... customers to manage risk. Join us as a Senior Contact Center Engineer to play your part...member of the team. Make your mark in Information Technology At AIG, technology is at the… more
- Capgemini (El Paso, TX)
- …of consulting experience** or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for ... to 10 years of experience working in multi-client BPO provider** with Contact Center Technology platforms predominantly having worked on **Amazon Connect,**… more
- Cognizant (Chicago, IL)
- Cognizant Technology Solutions is currently seeking a highly skilled ** Contact Center Engagement Delivery Lead** who will be responsible for managing client ... engagement in Contact Center Domain. **Cognizant Moment (TM) **...Project management and delivery management in contact center products * Managing and leading technology … more
- Mass Markets (Savannah, GA)
- …service and selling focused organization, you will be trained on the latest contact center technology and customer experience methodology. Fluent Spanish ... and business customer needs then provide an effective solution, using state-of-the-art contact center technology and customer service methodology. Become… more
- Carnival Cruise Line (Seattle, WA)
- …the brands' commercial platforms, shipboard digital and technology applications, contact center technology , and overall guest experience technologies. ... alignment with brand priorities. + Drives the architecture decisioning for the Brands' Contact Center technology , infrastructure, server and cloud strategies… more
- Mass Markets (Tampa, FL)
- …This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations ... on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales,… more
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