- American Electric Power (Columbus, OH)
- …efficiency and execution. **Job Description** **What You'll Do:** AEP is seeking talented and motivated Contact Center WFM Analyst to become an integral ... Requirements:** + Advanced knowledge of Microsoft Office + Experience using Contact Center WFM software (Verint experience preferred) + Strong organizational… more
- Hackensack Meridian Health (Neptune City, NJ)
- …related field or equivalent work experience. + Minimum of 1 year of experience in a contact center environment OR a current active Patient Access Center team ... a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more
- Amazon (Dallas, TX)
- …Workforce management experience (for external candidates) resources experience - Experience in contact center operations - Bachelor's degree - Solid proven ... Support (MHLS) is currently recruiting for a Senior Workforce Analyst . MHLS is an employee facing group that provides...live queue contacts environment - Solid proven experience using contact center technology - High proficiency in… more
- Entergy (Little Rock, AR)
- …Analyst I to join our team. This role focuses on optimizing contact center operations through accurate forecasting, efficient scheduling, and meticulous ... **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid...with such duties. **Job Segment:** HR, Compliance, Manager, Data Analyst , Call Center , Human Resources, Legal, Management,… more
- Amazon (Dallas, TX)
- Description At MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm ... KPIs and site level performances thereby delivering as global WFM POC for the team. The expectation is to...3+ years of human resources experience - Experience in contact center operations - Experience with HR… more
- VetsEZ (FL)
- …Mathematics, Statistics, or a related field (or equivalent experience). + 2+ years of WFM experience in a contact center environment. + Proficient with ... VetsEZ is seeking a Workforce Management ( WFM ) Analyst to support a Department... to support a Department of Veterans Affairs (VA) contact center project. The ideal candidate will… more
- First National Bank of Omaha (Omaha, NE)
- …maintains daily operations and provides strategic workforce planning support within the contact center environment. This role analyzes and reports on call ... business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce Management ( WFM ) system...WFM system + Conducts daily meetings with call center management to review month-to-date staffing trends and its… more
- Entergy (West Monroe, LA)
- …reports to develop short-term and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and track the impact of ... Entergy Services, LLC **Job Summary / Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to join our team. This role is critical in… more
- CNO Financial Group (Carmel, IN)
- …This position will provide both strategic and tactical planning to ensure the contact center meets or exceeds service levels and key performance indicators ... Objects, Excel, Tableau, Access, Alteryx + Documenting/maintaining all Workforce Management and Contact Center software processes and procedures + Creating high… more
- Point32Health (Canton, MA)
- …our members, partners, colleagues and communities. **Job Summary** The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing ... **Job Description** + Develops short- and long-term forecasts for various contact channels, including inbound calls, emails, faxes, chats, written correspondence,… more
- Amazon (Tempe, AZ)
- …in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability ... Workforce Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time...with automatic contact routing, VoIP and any contact center case management tools. - Basic/Working… more