- Wells Fargo (Charlotte, NC)
- …Conduct testing and QA for conversational experiences. + Monitor and optimize Conversational AI agent's performance using analytics and feedback. + ... Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences. + Integrate Dialogflow CX with… more
- Wells Fargo (Charlotte, NC)
- …+ Monitor and optimize Conversational AI agent's performance using analytics and feedback. + Lead cross functional teams to identify, strategize, and ... Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences. + Integrate Dialogflow CX with… more
- Oracle (Sacramento, CA)
- …applications and products. + Innovation: Identify new opportunities for conversational AI , Agentic AI , Analytics , and related technologies. + Stay ... relevant experience. + Strong publication record, including as a lead author in top-tier conferences or journals. + Extensive...you are passionate about pushing the boundaries of GenAI, Analytics , and Conversational AI , and… more
- Insight Global (Chicago, IL)
- …scalable AI /Gen AI architectures for banking applications, including conversational AI , predictive analytics , fraud detection, and personalized ... for integrating AI solutions into core banking systems and digital channels. . AI /Gen AI Development o Lead the development and deployment of AI /Gen … more
- Microsoft Corporation (Redmond, WA)
- …+ Experience with SEVAL or similar semantic evaluation systems. + Prior work on conversational AI , NLP, or organizational analytics . + Proven ability to ... empower users to query and understand organizational data through conversational interfaces. You will lead efforts in...pipelines to evaluate grounding, factuality, latency, and cost of AI responses. + Lead efforts to expand… more
- Delta Air Lines, Inc. (Atlanta, GA)
- … Designer, you will lead the design and optimization of conversational experiences across AI -powered and rules-based platforms including chatbots, voice ... platforms. Responsibilities: + Lead the design and optimization of conversational experiences for AI agents, chatbots, voice assistants, and other… more
- Concentrix (Salt Lake City, UT)
- …is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an ... business problems, we'd love to talk. **About the Role** You'll be the product leader for a sophisticated conversational AI platform that helps enterprises… more
- EchoStar (Englewood, CO)
- …support to our field agents. **Job Duties and Responsibilities** **Key Responsibilities:** + ** Conversational AI Product Strategy & Roadmap:** Define and own the ... vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs,...AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, and ongoing management of generative… more
- Zoom (Boise, ID)
- …you can expect We are looking for a Senior Product Manager, Conversational AI Evaluation, Metrics & Quality to lead the strategy, roadmap, and execution for ... Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues...agent which includes core operational metrics , end-end journey analytics and AI driven metrics. + Leading… more
- JPMorgan Chase (New York, NY)
- …advances in Gen AI , agentic systems, LLMs, Deep learning and NLP into the conversational AI product + Creates and tracks conversational AI metrics ... Be a leader committed to understanding customer needs with your...of the product development life cycle, design, and data analytics + Proven ability to lead product… more
- Walmart (Sunnyvale, CA)
- …Learning, NLP, or a related quantitative field. + Experience with conversational AI , chatbots, summarization, retrieval-augmented generation, or recommendation ... Next Gen Commerce team is building the future of conversational shopping with intelligent agents that reason, recommend, and...LLM Judging Systems, you will serve as the technical lead for defining and measuring the success of these… more
- Molina Healthcare (Sterling Heights, MI)
- …and deployment of AI -enabled contact center capabilities** , including conversational AI , intelligent routing, predictive analytics , and sentiment ... existing **cloud-native UCaaS and CCaaS platforms (Genesys Cloud)** through automation, analytics , and AI -driven optimization. + Align communication and… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …human-centered d, and accessibility standards. + Hands-on experience with generative AI platforms/agents, prompt engineering, conversational AI or ... deliver next-generation conversational experiences. As Manager - Conversational Design you will lead and grow...and research leaders to ensure the successful delivery of conversational experiences across both AI -powered and rule-based… more
- Walmart (Bentonville, AR)
- …vision, model development, and execution strategy behind proactive engagement in Walmart's conversational AI experiences. Your focus will be to design and ... applied AI , or machine learning, with deep focus on personalization, conversational AI , or decision systems + Demonstrated technical leadership in LLM-driven… more
- Walmart (Sunnyvale, CA)
- …value-driven conversations. As **Director of Data Science for** **Agent-Led** **Engagement in Conversational Commerce** , you will lead a core pillar under ... the Senior Director of Data Science - Agentic AI for Conversational Commerce. Your mission is...from both traditional digital signals (clicks, searches, orders) and conversational context. You will lead a team… more
- Capgemini (Nashville, TN)
- …as call routing, number portability, and service provisioning. Experience with analytics tools for conversational performance tracking. Familiarity with agile ... Senior Conversational Designer Choosing Capgemini means choosing a company...billing platforms, and IVR. Hands on knowledge using Gen AI , Playbooks & CCAI Insights **Required Skills:** Total 5+… more
- Staples (Framingham, MA)
- …**What's needed-** Preferred Qualifications + Advanced degree (MBA or equivalent). + Conversational AI & Search Experience + Deep understanding of LLMs, ... our customers expect. We do this through customer insights, analytics , and testing to build a strong innovation pipeline...to join our team. The Director of Product Management, Conversational Search is a pivotal role that drives the… more
- ADP (Alpharetta, GA)
- …for you. Ready to design what's next? As a Manager of the UX Content & Conversational Design, you will lead a dynamic team of UX content professionals in shaping ... **ADP is Hiring a Manager of UX Content and Conversational Design.** + _Are you inspired by transformation and...payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics , and… more
- Walmart (San Bruno, CA)
- …use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands. Collaborate with product managers, engineers, and ... **Position Summary ** The Staff UX Designer - Conversational Design is a senior-level contributor responsible for...and brand standards. **What you'll do ** **Key Responsibilities:** Lead the design process from concept to execution for… more
- JPMorgan Chase (Brooklyn, NY)
- …technology-based solutions at the bank such as enterprise data catalog, and AI -enabled conversational analytics + Partner with other high-performing ... team that will enable the production of reporting and analytics while modernizing our planning processes and data consumption...to support different Planning & Analysis processes, and personally lead and drive the design of them + Create… more