- Fidelity TalentSource LLC (Boston, MA)
- …daily functioning of the customer experience research specifically the NPS and CSAT programs. These studies are consumed by various businesses across Fidelity retail ... and drive various strategic decisions including but not limited to the spheres of new customer acquisition, help identifying cross selling opportunities, improving driving digital engagement and giving Fidelity a competitive advantage by delivering better… more
- American Honda Motor Co Inc (Marysville, OH)
- …user SAP/Ariba system access across the North American enterprise, and KPI/ CSAT reporting. S/He works cross-functionally with internal NAIP departments, externally ... service levels; implements action/recovery plans based on triggersUtilizes annual POM CSAT feedback to identify strengths, identifies themes for areas of… more
- West Technology Group, LLC (Atlanta, GA)
- …for human agent augmentation while driving better metrics such as AHT, CSAT , NPS, Abandon Rates and other defined Key Performance Indicators. Extensive Business ... Processing Outsource (BPO) involvement supporting voice and chat inbound or outbound interactions. Prior experience implementing analytic solutions that have impacted operational business processes is a significant plus. Track record of successful achievement… more
- ABM Industries (Lincoln, AL)
- …**Position Summary Details** Customer Service Associate Technician ( CSAT ) performs light to moderate building maintenance such ... as repairing piping leaks, repairing water fountains and bathroom/locker room equipment, changing light bulbs, wall patching and preservation, roof leak identification and repairs, door repair, roll-up door troubleshooting, basic plumbing maintenance, and… more
- Kenmore Tonawanda UFSD (Buffalo, NY)
- …Pediatric Experience; tact; patience; knowledgeable about childhood diseases; up-to-date on first aid techniques; technologically proficient. Application ... Hours: 7:30 am - 3:00 pm - 7.5 hours per day, 37.5 hours per week - 10 month duty schedule Recruiting Requirements Knowledge, Skills & Abilities: Good knowledge of professional nursing principles, procedures and terminology; good knowledge of the principles… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. WHY CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- TEKsystems (El Dorado Hills, CA)
- …guidelines relating to remote IT support. * Increased production standards. * Increased CSAT goals. * Assist with knowledge article creation. * SME for critical ... guidelines relating to remote IT support. * Increased production standards. * Increased CSAT goals. * Assist with knowledge article creation. * SME for critical… more
- AdventHealth (Altamonte Springs, FL)
- …and internal partners . Translate the Customer Experience survey findings (eg NPS, CSAT ) and other sources of feedback (eg customer comments) across different touch ... . Strong knowledge of CX and VoC best practices and metrics (NPS, CSAT , CES, etc.) . Experience designing surveys for CX/VoC programs **_EDUCATION AND EXPERIENCE… more
- Indigo Slate (Seattle, WA)
- …teams to successful delivery. + Focus on delivery quality, customer experience, CSAT and revenue retention. + Build trust, credibility, and client referrals. + ... and focus on delivering exceptional experience, leading to achievement of target CSAT score. REQUIRED QUALIFICATIONS AND EXPERIENCE: + + Bachelor's degree or… more
- iPostal1 (Montebello, NY)
- …agent and team performance. (For example: agent knowledge, conformance to established processes, CSAT reviews, # of chats completed, resolve time, etc.) + Keep a ... improvements and successes for each chat agent on an ongoing basis. + Review CSAT surveys on a daily basis to identify areas of success and needed improvements.… more
- Indigo Slate (Seattle, WA)
- …Director/Manager to conduct tasks to expectation. + Own growth, profitability and CSAT metrics for assigned account territory and hold all team members accountable ... morale. + History of achieving and exceeding performance metrics; emphasis on revenue and CSAT targets + Ideally has had 3+ years working with Microsoft in a… more
- Carrington (Columbus, OH)
- …with metrics such as Net Promoter Score (NPS) and Customer Satisfaction ( CSAT ) to demonstrate effective drivers in customer happiness, loyalty and retention. + ... Define and monitor monthly, quarterly, and annual performance goals to ensure CX initiatives achieve established productivity and are effective in meeting the goals of the organization with adherence to all company policies, procedures and regulatory… more
- Concentrix (Columbus, OH)
- …and financials. + Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT ). **Your skills and requirements will include:** + 10 years prior work ... experience in a strategic consulting or software development services company. + Possess the financial and business acumen to build compelling account-growth plans. + A confirmed ability to develop and lead CX Transformation conversations across a broad… more
- Team Car Care/Jiffy Lube (Columbus, OH)
- …to perform all lubrication services, core ancillaries, customer service ( CSAT ), and advanced management through our internal training program. Responsibilities ... will include but will not be limited to + Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and… more
- Wilson Language Training (Columbus, OH)
- …high customer engagement and satisfaction as measured by Onboarding NPS, CES, and CSAT ratings. + Contribute to other onboarding and customer success projects as ... needed. + Other duties as assigned. + Understand and display WLT-s values. Skills & Experience: + NetSuite experience required; Salesforce experience preferred. + At least 1 year of customer facing technical onboarding experience required. + Some experience in… more
