- ABBTECH Professional Resources, Inc. (VA)
- …as PBX, ACD, IVR, CTI , WFM, Call Recording/Quality Monitoring, Performance Management , eLearning, Intelligent IVR/ speech recognition . + Experience in ... role requires strong program management experience within an IT project management framework and a deep understanding of contact center technologies and… more
- System One (Washington, DC)
- …as PBX, ACD, IVR, CTI , WFM, Call Recording/Quality Monitoring, Performance Management , eLearning, Intelligent IVR/ speech recognition . * Experience in ... Senior Technical Project Manager Remote but...strong program management experience within an IT project management framework and a deep understanding… more
- Leidos (Gaithersburg, MD)
- …as PBX, ACD, IVR, CTI , WFM, Call Recording/Quality Monitoring, Performance Management , eLearning, Intelligent IVR/ speech recognition . + Experience in ... **Description** We are seeking a highly skilled ** Senior Technical Project Manager** to lead...strong program management experience within an IT project management framework and a deep understanding… more
- Citigroup (New York, NY)
- … management actions. Additionally, CTI CM provides regular updates to Senior Management , Regulators as well as Fixed Income Investor Relations. The group ... broader credit markets and structural initiatives for Regulators and Senior Management as well as various committees...material * Strong Excel and PowerPoint skills * Systems management / project management skills… more
- Herbalife (Winston Salem, NC)
- Senior Manager, Global Business Applications - Oracle Category: Global Technology Services Position Type: Regular Full-Time External ID: 17762 Location: ... to business partners, this position will liaise with vendors, project managers & other tech groups on implementation aspects...Cx with Custom solutions running on Oracle Cloud and CTI integrations. Focus on solution architecture and team mentoring… more
- HCA Healthcare (Nashville, TN)
- …UCCE environment (including CRM, CTI , e-Service, IVR, quality management /call recording, reporting/analytics, speech analytics, video, and WFM applications). ... individual is recognized. Submit your application for the opportunity below: Senior Unified Communications EngineerHCA Healthcare **Benefits** HCA Healthcare offers a… more
- Public Storage (Plano, TX)
- …+ Bachelor's degree in Computer Science, Data Science, Business Administration, Project Management , or a related field, or equivalent experience ... Stock Exchange. **Job Description** We are seeking a seasoned Sr . Manager of Contact Center Technical Solutions to support...Master's degree in Computer Science, Data Science, Business Administration, Project Management , or a related field, or… more
- The Cigna Group (St. Louis, MO)
- The job profile for this position is Architecture Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. ... client assessments which include as-is, to-be, gap analysis phased technology plans, project plans, and audit documentation. + Responsible for identifying gaps and… more
- NTT DATA North America (Parsippany, NJ)
- …goals and enterprise standards + Design scalable and modular solutions across Case Management , Omni-Channel, Knowledge Base, Live Agent, CTI , and Email-to-Case + ... them on Apex, LWC, Integration, and Performance Optimization Stakeholder & Delivery Management + Collaborate with business analysts, project managers, and client… more
- Walmart (Bentonville, AR)
- …none are listed, there are no preferred qualifications._ Leading a cross-functional team, Project Management **Primary Location ** 702 Sw 8Th St, Bentonville, AR ... Familiarity with contact center technology, such as computer telephony integration ( CTI ) software, customer relationship management (CRM) systems, and other… more
- Celestica (Richardson, TX)
- …findings. + Provides performance program reporting. + Partners with site senior management team to implement organizational change interventionsA cents ... cents € "e.g. Compensation and Benefits policies, guidelines, and programs; PDP, CTI , Employee Survey rollout program, Talent Management and Values Awareness… more
- Toyota (Plano, TX)
- …presentation experience (PowerPoint, Excel) + Troubleshooting / Root Cause Analysis for incident management + Project management : budgeting / estimations ... Case Management , Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations. + Develop and oversee integrations with external platforms (CRM… more
- Adecco US, Inc. (Boston, MA)
- …business stakeholders, developers, QA, and other IT teams through the full project lifecycle and in production support. **Responsibilities** * Gather, analyze, and ... interfaces between PolicyCenter and other systems (BillingCenter, ClaimCenter, policy portals, CTI , data feeds, EDI), including web services, XML, and messaging… more