- USAA (Colorado Springs, CO)
- …of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and ... relationship with and auditing of 3rd party supplier WFM team , documentation and communication of WFM processes. The incumbent...variance. Responsible for Executive level summaries and insights on contact center performance and both short and… more
- Sunrun (Kahului, HI)
- …with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee ... ability to work both independently and as a member of the Performance O&M team . This position will interact closely with the customers, Branch Manager, the Senior… more
- Unknown (San Francisco, CA)
- …scalability goals. This role is pivotal in driving operational excellence across contact center , claims administration, and quality assurance departments, with a ... years' of progressive experience in operations management, with a strong background in contact center , claims, quality assurance, and vendor management. The role… more
- Unknown (Houston, TX)
- Vice President, CX Advisory About the Company Renowned advisory firm specializing in customer experience & contact center solutions Industry Management ... seeking a VP, CX Advisory to join their dynamic team . This senior individual contributor role is pivotal in...and driving early-stage revenue within the CX advisory and contact center outsourcing practice. The successful candidate… more
- Unknown (Quincy, MA)
- Executive Director, Technology Solutions Leader About the Company Top-ranked academic medical center Industry Hospital & Health Care Type Non Profit Founded 1996 ... with internal and external partners, serving as the primary point of contact for customers, and ensuring that technology solutions align with the company's… more
- Mass Markets (Wichita, KS)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... -focused individual looking to make a difference? Join our team as a Customer Service Representative, where...of customer service experience, preferably in a contact center . + Strong communication and interpersonal… more
- Hilton (Atlanta, GA)
- …position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \( Contact Center Projects\)_ **Location:** ... This is your chance to be part of a Customer Care Team that is revolutionizing human...+ Three \(3\) years' experience working in a high\-volume contact center \(daily volumes exceeding 10,000 contacts\),… more
- BlueChip Financial (Belcourt, ND)
- We are searching for a polite, professional Contact Center Representative to work closely with other team members to provide outstanding service to our ... an accurate and efficient response. To be a successful Contact Center Representative, you should be customer -focused, detail-oriented, and have basic… more
- RELX INC (Alpharetta, GA)
- …Risk at the link below, https://risk.lexisnexis.com About the Team Our team is responsible for delivering exceptional customer service and operational ... center environment. We handle a high volume of customer inquiries through phone and email and are committed...+ Experience supervising or leading a small to medium‑sized team in an operations, service center , business… more
- Mister Sparky (Lowell, AR)
- Contact Center Customer Service Representative...Why Join Us + Join a supportive and reliable team that values great customer service + Work ... role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and… more
- Amazon (Tempe, AZ)
- …applications. Preferred Qualifications - 2+ years of experience managing a high-volume contact center . - Strong understanding of technology, software, and tools, ... on the bigger picture. The role requires expertise in customer service, administrative work, and team motivation,...inbound, outbound, and administrative (back office) centralized patient support center . - Foster a positive team experience… more
- Eaton Corporation (Syracuse, NY)
- Eaton's ES GEIS CHD division is currently seeking a Customer Experience Manager - Contact Center Tier 1. This hybrid position is based at either our ... 1 is entrusted with the leadership and oversight of the front-line customer support team , which is responsible for addressing customer inquiries. This role… more
- TruGreen (Rochester Hills, MI)
- …make TruGreen an employer of choice and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing dual ... team performance. + Accepts other delegated responsibilities from Contact Center leadership as needed to support...holidays with possible shifting schedules in support of leadership team coverage plans + Ability to build customer… more
- RELX INC (Alpharetta, GA)
- …service center , consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and ... sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in… more
- GE Appliances, a Haier company (Louisville, KY)
- …contact resolution (FCR), and CSAT. **Remote Workforce Enablement (10%):** + Manage the contact center Digital Technology team , consisting of an IT leader ... cross-functional interactions. Recommend, prove-out, and deliver changes to our contact - center AI platforms for various customer...to meet the ongoing daily DT needs of a contact center organization. + This team… more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Access Dubuque (Dubuque, IA)
- …senior leadership team . The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents across inbound, outbound, ... **fully remote Home Agent Department** , overseeing a distributed team of customer service professionals across inbound,...across teams. This individual will bring deep expertise in customer experience strategy and contact center… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team ...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... need your help in managing call center customer service agents. While your team operate...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Wawa, Inc. (IA)
- …diverse team **Basic Requirements:** + 3-5 years of experience providing exemplary Customer Service, + Contact Center environment preferred + HS diploma, ... to work well individually as well as in a team environment + Proven ability to work independently +...**What you will do:** + Wawa's Contact Center Representatives provide best in class customer … more
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