- Usaa (San Antonio, TX)
- …frameworks and Banking Regulatory requirements. What sets you apart: Digital customer /member experience driving innovative website and mobile application ... cross-functional teams with minimal oversight needed from direct leader. US military experience through military service or a military spouse/domestic partner.… more
- Usaa (Plano, TX)
- … leading agile product development, transforming legacy systems, and enhancing customer experiences. Extensive experience with Guidewire or Duckcreek Out ... a large Tier 1 insurance carrier. Guidewire Associate/Analyst Certification US military experience through military service or a military spouse/domestic partner… more
- Usaa (Phoenix, AZ)
- …may be substituted in lieu of degree. 10 years of progressive customer service , operational, military or leadership experience to include a minimum of 8 ... skills using AI or IVR technology in a contact center environment Experience building, developing, and growing teams through transformation and modernization… more
- Capital One (Albuquerque, NM)
- …Go 4+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service 4+ years of experience in open source frameworks 4+ years of experience ... and disruptors, who solve real problems and meet real customer needs. We are seeking Full Stack Software Engineers...to be on the forefront of driving a major transformation within Capital One. What You'll Do: Lead a… more
- Unknown (Newark, NJ)
- …and innovation.andlt;/pandgt; andlt;pandgt;A primary focus of the role is enhancing customer experience across all digital touchpoints by working closely ... VP is responsible for steering the client through digital transformation , ensuring that digital solutions are integrated seamlessly across...with marketing and customer service teams.andlt;/pandgt; andlt;pandgt;This includes optimizing user… more
- Capital One (Albuquerque, NM)
- …Go 2+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service 3+ years of experience in open source frameworks 3++ years of ... and disruptors, who solve real problems and meet real customer needs. We are seeking Full Stack Software Engineers...to be on the forefront of driving a major transformation within Capital One. What You'll Do: Collaborate with… more
- Capgemini (San Francisco, CA)
- …**_Customer Experience (CX) Transformation team_** _, which focuses on Customer Service transformation or Marketing, with a strong analytical skill ... set. This role requires experience in_ **_Marketing, Sales, Customer ...strategy:** Experience creating and/or leading pillars of Customer Experience / Marketing transformation … more
- JPMorgan Chase (Columbus, OH)
- …Alignment & Representation:** Report directly to the Head of Customer Service Strategy, Customer Experience , and Performance Excellence, with dotted ... Champion the adoption of emerging technologies to boost productivity, elevate customer experience , and strengthen operational resiliency. + **Mitigate Risk… more
- The County of Los Angeles (Los Angeles, CA)
- …and procedures. + Focus on efficiency, equity, standardization, automation, and customer service ; drives continuous enhancements to increase adoption, ... working with stakeholders to align and meet on business requirements ensuring positive customer experiences through service excellence and quality service . +… more
- Lilly (Indianapolis, IN)
- …technology landscape to meet evolving regulatory requirements and business needs. + ** Service Management Transformation utilizing the Global Capability Center in ... India:** Lead a fundamental transformation of our service delivery model. Assess,... Transformation :** Proven track record leading complex, multi-year transformation initiatives in global organizations. Experience implementing… more
- Marriott (Bethesda, MD)
- …management, effective communication and support skills, and creative issue resolution. Prior experience with the Digital and Tech Transformation program is ... reservations, sales, revenue management and/or room operations disciplines. + Prior experience with the Digital and Technology Transformation , strongly… more
- SHI (Jackson, MS)
- …details are addressed, necessary corrections are made, and quality is maintained. + Customer Service : Can proactively seek out customer feedback, empathize ... customer workshops to align ITAM strategy with business transformation goals. + Develop and build, as directed, new...+ Collaborate with internal teams to evolve SHI's ITAM service offerings and delivery models. + Support sales teams… more
- Ford Motor Company (Allen Park, MI)
- …initiatives to continuously improve service excellence, operational efficiency, and customer experience , in close collaboration with regional teams and other ... 10-15+ years of progressive leadership experience in global operations, service engineering, strategic planning, or business transformation within a complex,… more
- Kohler Co. (Kohler, WI)
- …IT operations, KPI management, vendor governance, and project delivery. + Experience managing large global teams and multi-million-dollar transformation budgets. ... **Vice President - IT, Enterprise Applications & ERP Transformation ** _Work Mode: Onsite_ **Location: ** Onsite, four...performance metrics such as Mean Time to Resolve (MTTR), service uptime, and SLA adherence. + Drive continuous improvement… more
- Marriott (Bethesda, MD)
- …consumer facing strategy projects * Prior experience working with Loyalty, Customer Research, and/or Customer Experience programs * Hospitality/Lodging ... from Commerce, Digital, Enterprise Products (IT), Hotel Operations, Loyalty, Distribution, Customer Engagement Centers, Customer Experience , Finance, and… more
- Marriott (Bethesda, MD)
- …* Prior experience working with Digital, IT, Data, Loyalty and/or Customer Experience programs * Hospitality/Lodging industry experience a plus ... from Commerce, Digital, Enterprise Products (IT), Hotel Operations, Loyalty, Distribution, Customer Engagement Centers, Customer Experience , Finance, and… more
- DHL Express, Inc. (Plantation, FL)
- …digital workflows that utilize AI and/or automation to maximize efficiency and customer experience + Work closely with cross-functional teams, including ... Program management certification (eg, PRINCE2) + 5+ years of relevant professional experience in digital transformation , IT consulting, or strategic technology… more
- US Bank (Tempe, AZ)
- …strategic, and transformational priorities. As such, you must bring a passion for customer service , advocate for change on behalf of customers, and operate ... at-all from Day One. **Job Description** **Credit Risk Administration - Credit Transformation Specialist** We are seeking a Credit Transformation Specialist… more
- FirstBank PR (San Juan, PR)
- …- Product Management - Digital Transformation - Digital Strategy - Customer Experience Strategy - Corporate Transformation EQUAL EMPLOYMENT OPPORTUNITY ... we deliver on our promise of excellence in personalized customer service . Our more than 3,100 employees...channel roadmap to drive profitable growth and enhance FirstBank's customer experience . The role balances strategic foresight… more
- New York State Civil Service (Albany, NY)
- …equity considerations.* Experience in Service design, user experience (UX), customer experience (CX),and/or human-centered design methodologies.* ... NY HELP No Agency State, Department of Title Special Assistant/Digital Transformation Architect Vacancy ID #204788 Occupational Category Other Professional Careers… more
