- Citizens (Johnston, RI)
- Description We are seeking a strategic and analytical leader to drive enterprise-wide Root Cause Analysis (RCA) for banking complaints. This role is pivotal in ... identifying systemic issues, enhancing customer experience, and reducing operational and regulatory risk. The ideal candidate will lead cross-functional efforts to… more
- Palo Alto Networks (Santa Clara, CA)
- …Summary** We are seeking an experienced, technically deep, and strategic Product Manager to drive the vision, strategy, and execution for our Proactive Operational ... Health Insights and Automation product line. This critical solution is...Palo Alto Networks' consistency across all these platforms + Customer and Market Research: Deeply understand the needs of… more
- Colgate-Palmolive (Cincinnati, OH)
- …positivity who can help us grow the business. As the **Associate Catman & Shopper Insights Manager ** for **Kroger** , you will be focused on building and sharing ... and represent shopper needs in all strategic and tactical decision-making. + Utilize customer -specific shopper behavior data and insights to develop and deliver… more
- Walmart (Bentonville, AR)
- …Serve our Customers and Members Adopts a holistic perspective that considers data analytics customer and member insights and different parts of the business when ... relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building… more
- ITW (Solon, OH)
- **Job Description:** Customer -Back Innovation, driven by consumer insights and pain points is the root of all our New Product Development work at ITW ... Permatex. Reporting to the Director of Marketing, the Insights & Innovation Manager is a high...mindset. Demonstrated ability to know the categories, trends, and customer segments of specific markets. + Must be able… more
- Amazon (Seattle, WA)
- …Finance organization to translate complex numbers into compelling narratives and insights that guide executive leadership. Key job responsibilities - Develop ... processes - Collaborate proactively with business finance teams using a customer -obsessed approach to ensure data accuracy and alignment of financial reporting… more
- Amazon (Seattle, WA)
- …- Collaborate with business leaders to provide data-driven financial insights and recommendations - Support decision-making through sophisticated financial analysis ... an opportunity to solve intricate business challenges and drive meaningful financial insights . About the team We are a collaborative and forward-thinking finance… more
- Chiesi (Cary, NC)
- …opportunities to drive performance by leveraging various analytics techniques, communicate customer and business insights and data findings, influence ... align analytics with overall business objectives. + Dissect business issues, analyze root causes, and provide strategic recommendations in a simple yet compelling… more
- Crate & Barrel (Northbrook, IL)
- …(VOC) program, transforming complex customer feedback and data into actionable insights and high-impact business strategies. The CX Manager will lead ... an inclusive mindset to join our team as a Manager , Customer Experience. The Customer ...Root Cause Analysis: Oversee deep-dive investigations into systemic customer issues to uncover root causes and… more
- Ford Motor Company (Dearborn, MI)
- …and regulatory compliance. . Data-driven with strong analytical skills, adept at using customer insights , experiments, and metrics to inform product decisions. . ... Senior Product Manager - Customer Digital Profile &...products enable the use of connected vehicle information for insights creation, enhanced customer experiences, and compliance… more
- Robert Half Finance & Accounting (Sanford, FL)
- Description We are looking for a dedicated Customer Service Manager to lead and enhance our customer support operations in Sanford, Florida. This person must ... experience in the solar industry * Expertise in analyzing customer service metrics and delivering actionable insights ....problem-solving skills, with a focus on identifying and addressing root causes of customer concerns. * Familiarity… more
- Intuit (San Diego, CA)
- …Atlanta & Tucson preferred. **About the Role** We're looking for a **highly technical, customer -obsessed Senior Manager ** to lead a team at the forefront of our ... and support issues. + Work hands-on with product, customer success, and data teams to root -cause...partners to gather feedback, understand pain points, and translate insights into action. + Act as a customer… more
- PennyMac (St. Louis, MO)
- …aspirations of homeownership through the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and ... and coaching of staff to achieve department goals. The Customer Experience / Mortgage Call Center Manager ...customer feedback and operational data to uncover trends, root causes of issues, and key areas for improvement… more
- Performance Food Group (Carroll, IA)
- **131594BR** **Job Title:** Customer Service and Routing Manager **Location:** CM Carroll, Iowa (2587) **Job Description:** **We Deliver the Goods:** Competitive ... working environment, including culture of rewards, recognition, and respect Position Purpose: The Customer Service & Routing Manager leads both the Customer … more
- Palo Alto Networks (Plano, TX)
- …and mentorship to help team members exceed expectations **Technical Oversight and Customer Engagement:** + Support engineers in solving complex customer issues, ... Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development… more
- J&J Family of Companies (Somerset, NJ)
- …to automate manual processes, and drive insights to identify root causes of disputes/returns and improve customer experience. **Qualifications** ... expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that… more
- Ross Stores, Inc. (Dublin, CA)
- … insight capabilities and drive development, and execution, of daily, weekly, and monthly customer insights processes and analyses\. * Become an expert on using ... opportunities and development for our teams\. **GENERAL PURPOSE:** The Manager , Business Intelligence will conduct critical strategic analysis for...and maintaining the various customer insights tools \(particularly our receipt survey,… more
- Amazon (Seattle, WA)
- …our live streaming experiences. You will gather and analyze data on customer -impacting defects, support root cause investigations, and help implement corrective ... Description The Prime Video Live Operations team is seeking a Program Manager to support operational excellence initiatives for live events and linear channels on… more
- Dart Container (Mason, MI)
- …management, and delivering strong financial performance. Through cross-functional collaboration, customer and market insights , and data-driven decision-making, ... understanding of our customers, competitors, and markets by diligently listening to customer needs and gathering comprehensive market insights and competitive… more
- Intuit (Mountain View, CA)
- …it evolves to better serve the needs of larger SMBs + Leverage deep customer insights , product expertise, and competitive intelligence to inform a segmentation ... and drive business results. As a Staff Product Marketing Manager on the team, you will develop and activate...compelling end-to-end customer experiences + Leverage storytelling, customer insights , data and business acumen to… more