- Applied Materials (Cedar Park, TX)
- …to goal. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Interviews, hires, ... to valid escalation procedure, to ensure earliest possible return to service . Reports in a timely and accurate manner as required. Achieves guaranteed up… more
- TK Elevator Corporation (Cranford, NJ)
- …processing certificates of insurance for service jobs. Sets up customers in Customer Service Portal. Maintains PCard for use by branch. Processes new hire ... New Jersey, NJ Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service … more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned ... business, or related field AND 1+ year(s) technology industry, customer service , or related experience OR Bachelor's...with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range… more
- City National Bank (Concord, NH)
- *PREMIER MORTGAGE CLIENT SERVICING ESCALATION MANAGER * WHAT IS THE OPPORTUNITY? CNB currently has a client set that are ultra-high net worth clients that will ... As the operational expert for the client, the Account Officer/ Manager is positioned to proactively execute on the concepts...expense reports, and file & calendar maintenance * Provides customer service to clients by providing information,… more
- Zscaler (San Jose, CA)
- …we are building a culture of execution centered on ** customer obsession,** collaboration, ownership and accountability. We value high-impact, high-accountability ... and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team,...be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of Reliability,… more
- Biomat USA, Inc. (Research Triangle Park, NC)
- …the partner meets performance commitments across channels. + Develop and implement customer service standard guidelines and policies to enhance satisfaction and ... Marketing or Communications **EXPERIENCE** + Minimum 8 years in customer service leadership or contact‑center management, including... Service Knowledge** + Deep expertise in service operations, including SLAs, escalation paths, QA… more
- Eaton Corporation (Highland, IL)
- …and qualifications, as well as market and business considerations. **What you'll do:** The Customer Service Manager - Tier 2 is entrusted with the ... division is currently seeking a Customer Experience Manager - Customer Service Tier...leadership and oversight of the escalation support team, which is responsible… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a Customer Service Manager to join the Alternative Investments team within Wealth and Investment Management as ... you will:** + Manage and develop a team of Customer Service Representatives who provide high touch...appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk… more
- Wells Fargo (Raleigh, NC)
- **About this role:** Wells Fargo is seeking a Bilingual Customer Service Associate Manager role supporting Everyday Banking as a part of Global Operations. ... and business divisions at wellsfargojobs.com. **In this role, you will:** + Supervise Customer Service Representatives in internal and external customer … more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …& Continuous Improvement Ability to assess and refine customer service workflows, support operations, and escalation processes to improve response ... Customer Experience Senior Manager The Senior... Escalation & Conflict Resolution Experienced in managing customer escalations and complex service issues, ensuring… more
- The Cary Company (Addison, IL)
- Customer Service Manager Location: Addison,...to meet service level targets Champion the Customer Experience + Serve as the escalation point ... education) The Opportunity The Cary Company is seeking a dynamic and hands-on Customer Service Manager to lead our high-performing Customer Relations… more
- Saint-Gobain (Malvern, PA)
- **What's the job?** The SPG Customer Service Manager leads a high-performing team of Supervisors, Leads, and Customer Account Specialists to deliver ... yard, and customer direct. This role owns Customer Service coverage for all Lines of...SOPs and decision guides that drive consistent, high quality service outcomes and clarify escalation paths. o… more
- Integra LifeSciences (Princeton, NJ)
- …new treatment pathways to advance patient outcomes and set new standards of care. The Manager , Customer Service is accountable for customer service ... friction in the customer journey, maximize revenue realization and improve cash flow. ** Customer Service & Order Management** + Lead US customer … more
- Oracle (Austin, TX)
- **Job Description** The Customer Success Manager (CSM) plays a critical role in ensuring clients achieve meaningful business outcomes through the effective ... to ensure smooth transitions, clear governance, and risk/issue mitigation throughout the customer journey. + Orchestrate issue escalation and resolution by… more
- ADP (Louisville, KY)
- …to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, ... The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for… more
- CoStar Realty Information, Inc. (Atlanta, GA)
- …an accredited, not-for-profit, in-person college/university. + 3-5 years of experience in customer success, account management, customer service , or ... Customer Success Manager , Real Estate ... interactions. + **Serve as part of the dedicated escalation path** for customers and collaborate cross-functionally with internal… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …trains service desk staff to ensure effective troubleshooting, solution delivery, and customer service . + Uses ITSM platforms (eg, ServiceNow) to manage ... **Description** The IT Service Desk Manager is responsible for...of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation… more
- PNC (New York, NY)
- …to contribute to the company's success. As a Digital Product Management Group Manager within PNC's Retail Lending organization, you will be based in Pittsburgh or ... basis. Some responsibilities may be performed remotely, at the manager 's discretion. PNC is seeking to transform its Retail...8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB… more
- Eaton Corporation (Arden, NC)
- … sales and support strategies, while driving the organization toward achieving world-class customer service levels. * Manage the continuous improvement of pre- ... Electrical North American Sales division is currently seeking a Customer Support Manager to join their team....and support sales strategies. * Serve as point of escalation with our plants and US Divisions and Product… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- …QuickBooks, SAP, and Customer Service . Requirements * Proven experience in a Customer Support Manager role for a minimum of 3 years * Proficiency in ... Description We are in search of a Customer Support Manager to join our...team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer … more
