- Amazon (Tempe, AZ)
- …Role: We are seeking an experienced professional to join our Risk Mitigation, Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III ... within the Worldwide Executive Escalations division. This critical role leads Amazon's strategic response to high-priority Store incidents involving complex abuse… more
- Amazon (Seattle, WA)
- …Sr. Escalation specialists are expert communicators and problem solvers obsessed with customer success . They have a passion for proficiency, and efficiently ... skills to become a member of our investigations team. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a Part-Time Escalations Representative to join the Legal Support Phone team in the Deposit and Legal Services department ... and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements… more
- DoorDash (San Francisco, CA)
- …and analyze data and insights to identify opportunities for improving speed, quality , effectiveness, and customer experience. + Accomplish your recommendations ... the Team As one of DoorDash's core operations teams, Customer Experience ensures that whenever issues occur in the... issues. The Senior Associate will regularly communicate core success metrics to senior executives, develop strategies to optimize… more
- Proofpoint (Pittsburgh, PA)
- …partner. **The Role** We are seeking a leader for our Digital & Low Touch Customer Success team. As automation and AI capabilities advance, digital is the ... fastest growing area of Customer Success and is at the heart...how to connect digital to low touch resources for escalations and live conversations. You will have broader purview… more
- LinkedIn (New York, NY)
- …select days, as determined by the business needs of the team. The Principal Customer Success Manager (CSM) partners closely with their assigned sales partners to ... LinkedIn and many of its customers + Mentor junior Customer Success Manager roles to help achieve...to LinkedIn Product teams + Expedite technical and purchase-related escalations . Document all communication with customers accurately and in… more
- Omatic (Mount Pleasant, SC)
- About the Role: The Customer Success Manager (CSM) is a key member of our Customer Experience team and is responsible for developing and supporting a strong ... about their evolving needs. Process Improvement + Identify and share best practices with Customer Success team members to help continually improve the quality… more
- ECP (Milwaukee, WI)
- …business, compliance, and operational performance for our customers. We are looking for a Customer Success & Value Growth Specialist, you'll be the voice and ... in cross-functional teamwork with Sales, Product, Support, and Marketing to drive customer success . + Bonus: Hands-on with SaaS onboarding, value realization,… more
- AireSpring (Des Moines, IA)
- …in Show," "Best Telecom Deal" and "Top Channel Program". Job Summary: The Customer Success Service Manager is responsible for ensuring client satisfaction, ... the main point of contact along with a Platinum Customer Success Manager for clients post-sale, working...and effectively. + Coordinate with internal teams to manage escalations and ensure timely resolution. + Data & Reporting:… more
- Coinbase (Charlotte, NC)
- …and alignment. Attendance is expected and fully supported. As a Supervisor for the Customer Success Team, you will lead a specialized team of customer ... management, task management, decisive prioritization, and efficient execution. * Handle customer escalations to resolution, including collaborating across teams… more
- IQVIA (New York, NY)
- …brand experiences, delivering innovative solutions based on a customer -first, insights-driven, and integrated omnichannel vision. We provide authenticated, ... an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the...all without having to pick up the phone. Platform Success is a diverse group of problem solvers with… more
- Nutanix (San Jose, CA)
- …product lines. Customer Advocacy + Act as a trusted advocate for customer quality concerns, managing escalations and translating technical issues into ... improvements. + Customer -Centric Approach: A strong track record in managing customer escalations and delivering effective quality solutions. +… more
- Cengage Group (Louisville, KY)
- …TPM organization and Customer Support, ITS, and Sales. + Resolve all platform escalations from the Customer Support, ITS, and Sales teams via JIRA or Slack. ... and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We… more
- Sprinklr (MA)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- IQVIA (Boston, MA)
- …trajectory of each assigned account, ensuring proactive risk mitigation and client success . **** + **High-Impact Client Escalations & Relationship Management:** ... exceptional brand experiences, delivering innovative solutions based on a customer -first, insights-driven, and integrated omnichannel vision. We provide authenticated,… more
- Warner Bros. Discovery (Atlanta, GA)
- …culture of innovation, teamwork, and ongoing education, with an emphasis on delivering high- quality customer service. + Improve our employee review and goal ... Desk , in the Americas region (North and South) with ability to deliver a high- quality support strategy . This role is highly visible and is an integral link between… more
- RTX Corporation (Muskegon, MI)
- …will work across the value stream to successfully meet the expectations for operational success of the frontline customer service team. In this role, you will ... look up. Are you ready to go beyond? **What You Will Do:** The Customer Experience Team, within Pratt & Whitney Component Solutions Parts Distribution Center is… more
- Intuit (Atlanta, GA)
- …highly skilled and experienced Leader of Implementation Experts to join our Customer Success organization, specifically supporting our growing Intuit Enterprise ... Experts, fostering operational excellence and strategic alignment across Intuit's broader customer success ecosystem. **What you'll bring** + **Educational… more
- Palo Alto Networks (Santa Clara, CA)
- …platform, trusted by leading organizations around the globe - and help ensure its quality scales with its success + Innovative Culture - Collaborate with top ... SDET's for cloud-native security platforms + Past contributions in customer support engagement, live debugging, and escalations ...organizations around the globe - and help ensure its quality scales with its success . + Innovative… more
- Arvato Bertelsmann (Louisville, KY)
- …standards, and quality of operations output to meet or exceed customer requirements. This role leads the development and oversees the execution of ... with Internal Audit scheduling, planning, and execution and assist with customer communications as needed. Provide Quality department representation/leadership… more