• NuAxis Innovations (Washington, DC)
    …Qualifications** + 1-3 years of experience in an IT Service Desk, Help Desk, or Customer Support role + Working knowledge of ITSM tools (eg, Remedy, ServiceNow, ... ** Tier I Service Desk Specialist** Location **Washington, DC**...resolution with users prior to ticket closure and capture customer satisfaction + Asset & Configuration Support more
    DirectEmployers Association (12/04/25)
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  • GCI Communication Corp (Anchorage, AK)
    …by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for ... routine inquiries, and triage/escalate complex issues to a higher tier of support . Customers include external and...completing routine routing assignments on time. Provides first level customer support ; assisting with the resolution of… more
    DirectEmployers Association (10/17/25)
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  • Revelyst (San Diego, CA)
    …of MS Windows 7/8/10 Operating Systems and newer. + Previous computer or customer support experience. + Computer Networking Experience a Plus! Golf knowledge ... **Job Description** **Technical Product Support Agent- Tier 1** We are...resolve Golf Data questions. + Work to document incoming customer issues for reporting + Develop in-house & end-user… more
    DirectEmployers Association (12/12/25)
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  • The Toro Company (Abilene, TX)
    …National Support Network (NSN) was founded in 1991 s the first dedicated customer support network in the irrgation industry. With 100 years of operation ... one (1) to three (3) years in a phone/headset, customer support environment. + Education : Bachelor's...addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits… more
    DirectEmployers Association (12/18/25)
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  • Applied Research Solutions (Dayton, OH)
    …ready to be turned over to software customer base. + Provide basic tier 1 support in assisting customers installing software onto baseline desktops using an ... existing CI/CD pipelines to work in AirGap cloud settings and support automation of customer development desktops for the best customer experience possible.… more
    DirectEmployers Association (12/10/25)
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  • Mom's Meals (North Jackson, OH)
    …on delivering excellent customer service and escalating more complex problems to Tier 2 or specialized IT teams. Work hours are 8:00-5:00 with on call rotational ... may include, but not limited to + Deliver excellent customer service by providing timely and professional communication with...resolutions + Escalate unresolved or complex technical problems to Tier 2 support or other specialized IT… more
    DirectEmployers Association (12/07/25)
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  • Teradyne (Plano, TX)
    …results. Opportunity Overview Teradyne has an opportunity for an Account Manager/Sales Engineer to support our Tier 1 customer base in Dallas, TX. This ... - Build and maintain relationships across all levels of customer and internal teams - Support business...levels of customer and internal teams - Support business growth by identifying opportunities and managing competitive… more
    DirectEmployers Association (12/04/25)
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  • The Toro Company (West Salem, OH)
    …Researches, designs, and develops solutions to highly complex technical issues. + Customer support experience necessary with a proven ability to listen ... Field Service Support - American AugersWho Are We? American Augers,...the business channel along with internal stakeholders such as Customer Care, Training, Engineering, Marketing, Sales, Manufacturing, Sourcing and… more
    DirectEmployers Association (12/18/25)
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  • The Toro Company (Bloomington, MN)
    Marketing Manager II, RLC Customer Lifetime Value - The Toro Company Who Are We? With roots dating back to 1914, The Toro Company was built on a tradition of quality ... properties. It is committed to delivering superior innovation and customer care. We are seeking a talented and motivated...role, you will not only oversee product development and support for dealer and distributor channels but also play… more
    DirectEmployers Association (10/03/25)
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  • Affinius Capital (San Antonio, TX)
    …of the primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams. + Manage ... For more information, visit affiniuscapital.com. **Job Description** The Senior Desktop Support Technician provides advanced technical support and serves as… more
    DirectEmployers Association (10/29/25)
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  • Port Authority of New York and New Jersey (New York, NY)
    …interns a front-row seat to the fast paced world of airport concessions and customer experience. The Concessions & Strategic Customer Experience Unit governs the ... lease agreements and 600 concession locations, aiming to provide top- tier shopping and dining experience for airport visitors. You...You will gain hands-on exposure to how we interact, support and manage a diverse mix of restaurants, shops… more
    DirectEmployers Association (12/09/25)
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  • Red River (Chantilly, VA)
    …seek to make those around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer -first global service desk team. ... working independently or collaboratively, your goal is to deliver high-quality customer experiences with empathy, professionalism, and urgency. In this role, you'll… more
    DirectEmployers Association (11/26/25)
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  • SMBC (Jersey City, NJ)
    …delivery of quality goods and services across business lines. The Procurement Customer Support team supports all procurement activities by providing governance ... SMBC Group is a top- tier global financial group. Headquartered in Tokyo and...alignment with procurement policies and procedures. **Scope:** The Procurement Customer Support Specialist will play a hands-on… more
    DirectEmployers Association (12/03/25)
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  • Cleo (Honolulu, HI)
    …?Provide initial contact with customers via phone, email, or remote access, addressing customer inquiries while ensuring top- tier customer service.? + ... Iprovides initial contact with customers, assessing andassistingwith technical issues and customer inquiries. The Support Engineer I is dedicated and… more
    DirectEmployers Association (12/09/25)
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  • Arvato Bertelsmann (Las Vegas, NV)
    …Respond to customer issues via phone, email, chat & on-site support * Perform remote troubleshooting through diagnostic techniques and pertinent questions * ... the technology-driven team at Arvato as an IT Onsite Support Technician, where you'll be the first point of...customer interactions * Escalate issues to the next Tier with the next level of difficulty as needed… more
    DirectEmployers Association (11/20/25)
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  • SMBC (New York, NY)
    SMBC Group is a top- tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, ... increasing automation, and delivering actionable data insights. As the Executive IT Support Lead for the Americas Division, you will play a critical leadership… more
    DirectEmployers Association (09/23/25)
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  • SMBC (Charlotte, NC)
    SMBC Group is a top- tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, ... Finance and Leasing Co., Ltd. **Role Description** The Cloud support specialist is responsible for the support ...with business users, IT partners and vendors. + High-Level customer service mindset and commitment to deliver quality results… more
    DirectEmployers Association (11/20/25)
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  • Affinius Capital (San Antonio, TX)
    …for real estate applications, including Yardi Voyager and Argus Enterprise + Provide Tier 2/ Tier 3 support , including issue analysis, troubleshooting, and ... For more information, visit affiniuscapital.com. **Job Description** The Senior Applications Support Associate plays a critical role in supporting our real estate… more
    DirectEmployers Association (12/04/25)
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  • Energy Northwest (Richland, WA)
    …or Windows Server Update Services (WSUS), and offering Tier 2 and Tier 3 technical support . Perform software and hardware upgrades, creating and maintaining ... they are doing! _We're committed to bringing passion and customer focus to the business._ **This position is posted...Update Services (WSUS). Perform Tier 2 and Tier 3 technical support by resolving issues… more
    DirectEmployers Association (12/18/25)
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  • REI (Seattle, WA)
    …project goals and decisions are based upon business priorities. + Oversees management and support of delivered services/solutions. Including Tier 1, Tier 2 ... + Lead a development team delivering end-to-end technology solutions in support of Assortment Planning and Integrated Business Planning capabilities + Provide… more
    DirectEmployers Association (12/11/25)
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