- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Team...are accurately logged, prioritized, and resolved in alignment with service level agreements (SLAs). In this role, ... Get to Do:** CACI has an excellent opportunity for an experienced, self-driven Enterprise Service Desk (ESD) **Team Manager** . As a first-line manager, you… more
- Linchpin Solutions, Inc. (New Orleans, LA)
- Enterprise Service Desk Specialist V New Orleans, LA (http://maps.google.com/maps?q=New+Orleans+LA+USA+70114) Job Type Full-time Description If you are ... the place to be! We are currently hiring for a dynamic and experienced Enterprise Service Desk Specialist. Clearance:Active DoD Secret Clearance Work… more
- ManTech (Doral, FL)
- **MANTECH** seeks a motivated, career and customer-oriented **Junior Enterprise Service Desk Technician** to join our team in **Doral, Florida.** ... system, ensuring timely resolution and accurate documentation. + Meet Service Level Agreements (SLA) and maintain high...Qualifications:** + HS diploma + 1+ years of relevant Enterprise Service Desk experience. +… more
- NTT America, Inc. (Sacramento, CA)
- …the delivery of services to clients for a 24 x 7 x 365, Enterprise Service Desk that provides remote level I and level II technical support to users ... are followed in the NOC + Operates as any lower- level NOC Technician; responsible for assuming the workload and...managing and scaling team responsible for consistent, high quality service delivery to enterprise client base +… more
- ManTech (Doral, FL)
- … Desk Manager is recognized as a subject matter expert in Enterprise Service Desk management, possessing extensive experience and deep technical ... They lead the development, implementation, and continuous improvement of the organization's Enterprise Service Desk strategy, ensuring alignment with… more
- V2X (Springfield, VA)
- …"hands on" troubleshooting assistance at the desktop level . + The IT Enterprise Service Desk supports a wide array of systems, applications, and services ... Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and… more
- Insight Global (New York, NY)
- …An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk . ... and this role will be a part of the Service Desk team - this team is...(1-2+ years) - onsite support experience and experience supporting c- level /executives - Proven expertise with positive customer service… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...In support of this mission,FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented sixproduct… more
- Scotiabank (OR)
- Senior Manager, Employee Technology Service Desk **Requisition ID:** 228780 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology ... culture. **Purpose** Lead and evolve the Global Employee Technology Service Desk team to deliver a world-class...knowledge of the ITIL framework and hands-on experience with enterprise ITSM platforms eg Service Now. +… more
- Beth Israel Lahey Health (Charlestown, MA)
- …2. 1-3 years related work experience required in 2 plus years of Service Desk /IT Support experience supporting a large enterprise of end users in an MS ... job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering...the accuracy of all logged information. 2. Responsible for Level 1 support providing basic to intermediate support. Exceeds… more
- MTA (New York, NY)
- …and enhance service delivery. This internship offers meaningful exposure to enterprise - level IT operations and support infrastructure. The intern will be ... Technology & Engineering Fellow , IT Service Desk Job ID: 12469 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Intern… more
- SOS International LLC (Boston, MA)
- Overview SOSi is seeking a highly qualified Lead Service Desk Manager who is responsible for providing planning and oversight into operations within the ... Area-of-Responsibility (AOR). Leads and directs a team of Service Desk members to ensure capabilities are...or equivalent, or a minimum of 6 years of enterprise data and information management experience. 4+ years' experience… more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: The ... support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the...OMB and be an agile problem solver providing a high- level of customer service to OMB staff.… more
- TEKsystems (Austin, TX)
- …satisfaction * Provides incident status updates to management and end-users per service level guidelines * Support and maintain effective relationships with ... support for proprietary systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong...Required Experience: 2+ years of experience working in a service desk or customer service … more
- Montage Marketing Group (MD)
- …Are you able to design and develop efficient ticketing processes that exceed service level agreements and client expectations? Montage Marketing Group wants you! ... Exempt Salary: $75,000-$85,000 Annually Are you a seasoned Customer Service Help Desk Manager looking for a...triage, escalate, and resolve incidents in alignment with established service level agreements (SLAs). + Configure ticketing… more
- TEKsystems (Davenport, IA)
- Description Job Description The Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of ... and enjoy the challenge of real responsibility. As a Service Desk Analyst, you will work directly...with Apple Hardware and MAC OS X Experience with enterprise mobile devices Experience Level Intermediate … more
- General Dynamics Information Technology (El Segundo, CA)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting ... **Req ID:** RQ203987 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public...operate. At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk ... ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- TEKsystems (Oshkosh, WI)
- Join Our Team as a Service Desk Analyst I - First Shift or Afternoon Shift! Are you ready to launch your IT career with a company that values growth, learning, ... looking for enthusiastic, tech-savvy individuals to join our onsite Service Desk team and be the first...in IT. + Gain real-world experience in a fast-paced, enterprise - level environment. + Work with a supportive… more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking a proven ** Service Desk Manager** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** ... program and support the full range of Enterprise IT services to ARL's research mission. **This position...Sciences of Extreme Materials, Terminal Effects, and Weapons. The Service Desk Site Lead will serve as… more
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