- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Operations Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... service delivery model. CACI has an excellent opportunity for an experienced, self-directed ** Enterprise Service Desk (ESD) Operations Manager** . As a… more
- DriveTime (Tempe, AZ)
- …of IT, you will be responsible for providing leadership and direction for the Enterprise Service Desk (ESD), executing on our strategic objectives. You ... business areas as needed. **In Long, the Assistant Director, Enterprise Service Desk will** +...management, ensuring timely and efficient resolutions in line with Service Level Agreements (SLAs). Lead the team… more
- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Team...are accurately logged, prioritized, and resolved in alignment with service level agreements (SLAs). In this role, ... Get to Do:** CACI has an excellent opportunity for an experienced, self-driven Enterprise Service Desk (ESD) **Team Manager** . As a first-line manager, you… more
- Linchpin Solutions, Inc. (New Orleans, LA)
- Enterprise Service Desk Specialist III New Orleans, LA (http://maps.google.com/maps?q=New+Orleans+LA+USA+70114) Job Type Full-time Description If you are ... We are currently hiring for a dynamic and experienced Enterprise Service Desk Specialist ....update tickets throughout the resolution process, ensuring adherence to Service Level Agreements (SLAs). + Customer support:Provide… more
- Leidos (New Orleans, LA)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts...also saving significant dollars by focusing efforts under one enterprise network. What will you do as a Help… more
- NTT America, Inc. (Sacramento, CA)
- …the delivery of services to clients for a 24 x 7 x 365, Enterprise Service Desk that provides remote level I and level II technical support to users ... are followed in the NOC + Operates as any lower- level NOC Technician; responsible for assuming the workload and...managing and scaling team responsible for consistent, high quality service delivery to enterprise client base +… more
- NuAxis Innovations (Washington, DC)
- …Proficiency in developing and implementing Quality Control Plans (QCPs) for service desk operations. + Knowledge of enterprise - level ITSM tools and ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...Full-Time Equivalents (FTEs). + Expertise in ensuring compliance with Service Level Agreements (SLAs) and Key Performance… more
- V2X (Springfield, VA)
- …"hands on" troubleshooting assistance at the desktop level . + The IT Enterprise Service Desk supports a wide array of systems, applications, and services ... Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and… more
- TEKsystems (New York, NY)
- …an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk . This individual will serve as the front-line IT support ... basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and...the Help Desk Support Analyst will manage level 1 service requests from report to… more
- William C Brown Inc (Bowie, MD)
- …protected by law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center ... level server and desktop requests; monitoring alerts from enterprise monitoring tools; coordinating incident activities with the technical...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. +… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...In support of this mission,FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented sixproduct… more
- Epsilon, Inc (Greenville, SC)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major ... enterprise services for USPTO. **An average day:** As Service Desk Agent I, you will perform...and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... **Req ID:** RQ196689 **Type of Requisition:** SCA **Clearance Level Must Be Able to Obtain:** Top Secret...Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with… more
- General Dynamics Information Technology (Patuxent River, MD)
- …of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT ... **Req ID:** RQ199661 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public...**Job Description:** Transform technology into opportunity as a **Help Desk Specialist** with GDIT. A career in enterprise… more
- Koniag Government Services (Alexandria, VA)
- …the appropriate help desk teams (DoD OIG IT help desk , DAI PMO help desk , or DFAS Enterprise Resource Office (ERO) help desk ) to ensure issues are ... DAI Sr. Financial Help Desk Specialist (Secret) Alexandria, VA, USA Req #504...+ Assist with maintaining approximately 20 Oracle Business Intelligence Enterprise Edition (OBIEE) dashboards and developing additional OBIEE reports… more
- Fairleigh Dickinson University (Teaneck, NJ)
- …+ Meets defined service level objectives. + Assists the IT Service Desk Supervisor with identifying gaps in University's knowledge base that would enable ... Job Summary: The IT Service Desk Operator ( SDO )...within IT for quick resolution. + Maintains a high level of professionalism and customer service , ensuring… more
- SHI (Somerset, NJ)
- …yours.** **Job Summary** SHI has an exciting opportunity available on our IT Cloud Service Desk Operations Team. This team is responsible for incident and ... technology-related incidents. We are looking for someone with excellent customer service / service desk skills, creative troubleshooting techniques, and… more
- Boulder Community Hospital (Boulder, CO)
- Service Desk Support Analyst Boulder Community Health, Boulder, CO 80303 $22.36 - $32.54 an hour - Full-Time Evenings, 40 hours per week *Range includes evening ... differential. Boulder Community Health is seeking a Service Desk Support Analyst to provide technical...virtualization and single sign-on technologies. * Experience in an enterprise setting a plus. Responsibilities * Respond to, troubleshoot,… more
- SOS International LLC (Boston, MA)
- Overview SOSi is seeking a highly qualified Lead Service Desk Manager who is responsible for providing planning and oversight into operations within the ... Area-of-Responsibility (AOR). Leads and directs a team of Service Desk members to ensure capabilities are...or equivalent, or a minimum of 6 years of enterprise data and information management experience. 4+ years' experience… more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: The ... support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the...OMB and be an agile problem solver providing a high- level of customer service to OMB staff.… more
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