- Microsoft Corporation (New York, NY)
- …looking for people with a passion for delivering customer success. As a Support Escalation Manager , you will be the primary contact managing escalated customer ... experiences to our customers to gain and keep their trust. Our Support Escalation Manager will be positioned and aligned with our customers as Chief Operating… more
- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... high-level consumer issues, and ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a Consumer Relations… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …providing customer escalation management support to Customer Experience teams. The Escalation Manager will act as a liaison and coordinate internal efforts ... issues that have a significant impact on our customer's business. The Escalation Manager will also be responsible for monitoring dashboards and metrics for… more
- BrightSpring Health Services (Louisville, KY)
- Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager on Duty (MOD) team that manages the lifecycle of all ... appropriate incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible for partnering with Change Management for… more
- Applied Materials (Santa Clara, CA)
- …Careers website to learn more about careers at Applied. **Job Role: Spares Escalation Project Manager ** **Key Attributes for Candidate Position:** + Highly ... Statement Development for Critical Parts on Executive Summary_** + **_Customer Escalation Management as assigned_** + Constrained Part Management & Resolution +… more
- Walmart (Bentonville, AR)
- **Position Summary ** **What you'll do ** As a Partnership Manager for Walmart Fulfillment Services (WFS) which is a fast-paced, new fulfillment operation, your role ... ups with the alignment from the stake holders and update the leadership + Track escalation action items to bring closure with bias for action **You'll sweep us off… more
- M. C. Dean (San Jose, CA)
- …in a lab/pre-deployment setting. + Available for 24/7 on-call support as an escalation manager during assigned shifts. + Managing daily operations with the ... world for the better. We are seeking a **Project Manager - High End Residential Security & Technology Solutions**...Responsibilities MC Dean San Jose is looking for Project Manager - High End Residential Security & Technology Solutions… more
- The Hertz Corporation (Chicago, IL)
- …to ITSM's Change, Incident and Problem Management processes + Provide on-call manager escalation support for production incidents and incidents during business ... SDL will be the first point of contact for escalation /resolution of client issues and lead incidents until resolution....11g, 12c and 19c + Experience with Oracle Enterprise Manager (OEM) + 5+ years with SQL*Server experience +… more
- NetApp (NC)
- …ownership mindset, striving to turn risks into high-impact opportunities. In addition to escalation management, a CAP Manager will also have opportunities to ... in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels...proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer… more
- Cambridge International Systems Inc (Omaha, NE)
- …cabling, etc. + Provide basic troubleshooting skills to resolve problems. Act as escalation manager liaison between operations and support elements for rapid ... systems pertinent to the position. DESIRED QUALIFICATIONS + Act as escalation manager liaison between operations and support elements for rapid restoration… more
- Baptist Memorial (Memphis, TN)
- …appeal. The specialist follows the account throughout the entire appeal process and determines if escalation to manager or payer is next step to get a favorable ... complete level of care downgrades for billing/clinical purposes, identifying further escalation options, participate in clinical meetings, reach out to payer… more
- Baptist Memorial (Memphis, TN)
- …appeal. The specialist follows the account throughout the entire appeal process and determines if escalation to manager or payer is next step to get a favorable ... complete level of care downgrades for billing/clinical purposes, identifying further escalation options, participate in clinical meetings, reach out to payer… more
- SAIC (MD)
- …to include training staff on quality activities, completing open quality actions, and escalation to the Compliance Manager . + Create and manage lessons learned ... **Description** SAIC is seeking a **Quality Assurance Manager ** for full time Flex Work, in support...Duties:** + Serve as a support services Quality Assurance Manager (QAM) supporting a major task order including 25+… more
- ManpowerGroup (Groton, CT)
- …Demonstrated sound judgment and ability to make effective decisions independently with minimal escalation to or supervision from manager + Strong knowledge of ... **Job Title: Construction Program Manager NE/MW** **Location: Groton, CT** **Pay Range: $80/hr...engineers, consultants and internal stakeholders. Reporting to the Program Manager NE/MW, this role is responsible for ensuring the… more
- Amazon (Tempe, AZ)
- Description Manager III, Risk Management - WW Executive Escalations About the Role: We are seeking an experienced professional to join our Risk Mitigation, ... Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III within the Worldwide Executive Escalations division. This critical role leads… more
- Publix (Alpharetta, GA)
- **32992BR** **Position Title:** Sr Engineer 2 - Escalation Engineering (Alpharetta, GA) **Department:** Publix Technology **Location:** Alpharetta,GA near Atlanta ... constant on Fortune Magazine's Best Companies to Work list. Join the Infrastructure Escalation Engineering team! As a Senior Engineer 2, you will be responsible for… more
- Bank of America (Chicago, IL)
- Third Party Information Security Escalation Management and Oversight Chicago, Illinois;Washington, District of Columbia; Addison, Texas; Charlotte, North Carolina; ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Chicago/Third-Party-Information-Security- Escalation -Management-and-Oversight\_25017629) **Job Description:** At Bank of America, we are… more
- SKC Communication Products LLC (NE)
- …+ Present engineering feedback, product notifications, and best practices information Engineering Manager . + Escalation point person for onsite EQ issues. + ... Title: AV Integration Project Engineer Reports to: Regional Manager Department: Operations Work hours: Between the hours...risks and mitigate those, working closely with the Project Manager and Design Engineer; ensure Project Manager … more
- Insight Global (Charlotte, NC)
- …business groups, run meetings with C level leadership on behalf of the manager , escalation , coordination, and working with multiple tech teams and product ... and commercial. This Tech lead will essentially be an extension of the hiring manager himself. At its core this role requires technology expertise in .Net core and… more
- CVS Health (East Lansing, MI)
- …process improvements and efficiencies, and function as our highest level of escalation prior to manager /director involvement. The Advanced Eligibility Consultant ... will establish and maintain processes regarding billing and claims processing, insurance verification and authorization, revenue cycle management, and compliance & documentation, as well as customer service and issue resolution. They will reconcile and solve… more
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