- Wells Fargo (Peak, SC)
- **About this role:** Wells Fargo is seeking an ** Escalations Associate Manager ** to assist in leading a team of Customer Advocacy Support Team (CAST) ... employees in Unsecured Lending Operations (ULO), an off-phone account maintenance and servicing team supporting ULO Customer Service and Complaints. Learn more about the career areas and lines of business at wellsfargojobs.com. **In this role, you will:** +… more
- Capital One (Richmond, VA)
- Work From Home- Associate Process Manager , Process & Reporting Management, US Card Complaints **Are you looking for a challenging role that includes the ... of Tier 3 Complaints intent + CAO and CIFT Advocate/ Associate readiness + Platform strategy for complaints intake &...correctly by the business; correct issues or escalate with manager if controls are not working as planned. +… more
- Chewy (Phoenix, AZ)
- **Our Opportunity:** Chewy is hiring an ** Associate Director Program Manager ** to own our **Returns Abuse program** within the Refunds, Replacements, and ... agent workflow governance, refund gating logic (sendbacks, holds), and abuse escalations - all while preserving a world-class customer experience. Youʼll partner… more
- Amazon (Arlington, VA)
- …manual testing support, which includes regression and new feature/product testing. As Manager , Quality Services you will manage a team of quality service associates. ... with multiple teams (peer teams, HR, IT, admin etc.) Raise / handle escalations , perform root cause analysis and implement corrective actions Collect, track and… more
- Lockheed Martin (PR)
- …SharePoint, SharePoint Online, searchLM, and LM\-Xpress \(email services\)\. The Asc Manager will be accountable for technical and functional oversight for the ... customers and direct reports\. Must be available for TAC calls and escalations as needed for production outage impacts 24x7\. **Basic Qualifications:** \-… more
- Capital One (Richmond, VA)
- Principal Associate , Process Manager (Hybrid) As a Principal Process Manager for Capital One's Retail Bank Customer Protection Organization, you will be part ... solutions + Providing clear and timely communications, updates, and escalations to stakeholders + Proactively manage through identification and resolution… more
- S&P Global (New York, NY)
- …professional services project team on each implementation and/or integration, alongside a project manager and solution design manager + Work effectively with key ... implementations & integrations, regardless of whether the Technical Project Manager leads discussions or is working behind the scenes...UAT + Executing the required UAT runbook + Operations Escalations + Act as an escalation point for certain… more
- JPMorgan Chase (Plano, TX)
- …a candidate applies through their first 30 days with the company. As an Associate Recruiter in Private Banking, you will ensure your clients are best positioned to ... with frequent and timely communication throughout the recruitment process; share manager feedback and appropriately disposition candidates in real time + Act… more
- Walmart (Bentonville, AR)
- **Position Summary ** The Sr. Manager , Communications and Engagement leads enterprise-wide communications designed to inform, support, and empower our global agent ... and engaged in ways that elevate the customer and associate experience. This role partners closely with global Contact...make an impact by: * Leading executive and regulatory escalations : Owning the end-to-end resolution of customer issues that… more
- TD Bank (New York, NY)
- …this role. **Job Description:** The TDS US Compliance team is looking for Associate candidates to join the trade surveillance team. Preferred 3-5 years of experience ... team by working closely with them on regulatory requests and alert escalations * Co-ordinate requests to and from, business (Compliance) partners and coordinate… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Associate Director of Nursing is responsible for the management and oversight of nursing practice for assigned clinical areas. S/he has ... with contractual agreements, and supports positive employee-management relationships. The Associate Director of Nursing is responsible for the management of… more
- Microsoft Corporation (Dallas, TX)
- As a Microsoft Data Center Technician (DCT) Manager , you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics ... that powers our cloud services. As a CO+I DCT Manager , you will perform a key role in delivering...physical security access violations and manages corrective actions and escalations related to technician violations of physical security procedures… more
- Microsoft Corporation (West Des Moines, IA)
- As a Microsoft Data Center Technician (DCT) Manager - Night Shift, you will lead a team of technicians, providing expert guidance on performing hardware deployments, ... that powers our cloud services. As a CO+I DCT Manager , you will perform a key role in delivering...to follow-up and resolution to overall quality of service escalations and/or proactive initiatives. Maintains responsibility for client and… more
- Capital One (Phoenix, AZ)
- Assistant Relationship Manager As a member of the Dealer Sales Pod, the ARM is responsible to leverage the Sales System & Protocol to ensure the overall interaction ... by: Serving as the main point of contact for dealer customer service escalations Providing high touch concierge service Developing a deep understanding of our… more
- CNO Financial Group (Carmel, IN)
- …CNO Financial Group Company, is seeking a Senior Client Services Implementation Associate to manage both client and internal teams through implementation of ... immediate operational deliverables. **As a Senior Client Services Implementation Associate ,** **your responsibilities will include:** + Own primary accountability… more
- CNO Financial Group (Carmel, IN)
- …Optavise, a CNO Financial Group Company, is seeking a Senior Client Services Associate to manage both client and internal Optavise teams to deliver Optavise ... as well immediate operational deliverables. **As a Senior Client Services Associate ,** **your responsibilities will include:** + Own primary accountability for… more
- Capital One (Richmond, VA)
- Senior Associate , Operations Coach - Debit Card Operations (Onsite) The Debit Card Operations exceptions team manages exception processing for debit card ... requests. The team is currently searching for a Sr Associate to manage one of the Debit Card Operations...Exceptions teams located in Richmond, Virginia. As a People Manager within the Enterprise Payments organization, you will be… more
- American Electric Power (Columbus, OH)
- …troubleshoot Citrix Virtual Apps and Desktops. + Utilize Microsoft Endpoint Configuration Manager and JAMF for device management. + Coordinate e-waste pickups and ... issues, including Microsoft Teams and Zoom. + Independently manage escalations and prioritize tasks while communicating effectively across all organizational… more
- ChenMed (Miami, FL)
- …expanding and we need great people to join our team. The Associate InformationTechnology Director (Data) is responsible for collaborating with management and peers ... and information objectives. He/She also provides advice on a single discipline. The Associate Director, IT is involved in the process of preparing budgets and… more
- Surgery Care Affiliates (Boise, ID)
- …change. If you join our team, they will. Responsibilities As an Associate Tech Support Analyst, you will be responsible for maintaining end-user relationships ... this role, you will be working under the direction of the IT Manager , supporting the End-User Services organization (EOS). This role requires high accountability; a… more