- USAA (San Antonio, TX)
- …related systems for workforce management, call routing , reporting, call recording, etc. For example: NICE, Aceyus, Genesys , Cisco, etc. Experience ... and impactful. The Opportunity As a dedicated Business Support Analyst Lead , you will support the business by...years working in workforce management industry practices, procedures, technologies, call routing and metrics Experience in project… more
- Stanford Health Care (Newark, CA)
- …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing , IVR reporting, and contact center operational metrics. Familiarity ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Work with data from contact center platforms such as Genesys , NICE inContact, Avaya, Five9, Amazon Connect, CISCO or… more
- Emory Healthcare/Emory University (Atlanta, GA)
- … Genesys systems administration, troubleshooting a variety of telephony scenarios such as call routing , IVR, call flows, etc.. Ideally seeking a local ... SC, MI, LA, IL, AR, or PA.** **Description** The Genesys Apps Analyst III will be responsible...X 24 Tier 1 environment, and participates in on call rotation. Preferred Qualifications: + Genesys Cloud… more
- Newegg Inc. (Diamond Bar, CA)
- …needs. + Collaborate with IT and CX teams to analyze IVR data, identify call routing or containment opportunities, and optimize menu logic to improve ... interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key...Proven success managing cloud-based contact center platforms such as Genesys Cloud or Amazon Connect. + Experience in data… more
Locations:
Georgia,
California