- Premera Blue Cross (Mountlake Terrace, WA)
- …Engineer, with a focus on customer service. + Familiarity with telephony integrations (preferably Genesys Cloud CX). + Knowledge of Azure Services such as Azure ... apps, Power Automate). + Support integrations with telephony platforms (eg, Genesys ), Facets, and other internal systems to move toward a single-pane-of-glass… more
- Molina Healthcare (Sterling Heights, MI)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass" agent… more
- EPAM Systems (Weehawken, NJ)
- …as a **Lead CCaaS Engineer** at EPAM. You'll architect and implement sophisticated Genesys Cloud CX solutions while leading complex migration projects from ... meaningful change. Req.#932766886 **Responsibilities** + Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies,… more
- Humana (Pierre, SD)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with Conversational AI** + Partner ... Description** The Lead Solution Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that are used to… more
- ADP (Roseland, NJ)
- …Every day activities will include serving as the resident expert for Genesys Cloud capabilities; providing day-to-day support, proactive maintenance and ... the HROs Omni Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well...about ADP:** We are a comprehensive global provider of cloud -based human capital management (HCM) solutions that unite HR,… more
- Humana (Frankfort, KY)
- …center technologies, ensuring scalability, reliability, and security. Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI ... + 7+ years in Contact Center Technologies, with 5+ years of Genesys Cloud experience. + Strong experience in delivering Voice and Chat solution using… more
- Vivint (UT)
- …solutions. What You'll Do * Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint's contact center operations ... focus on cloud -based contact center technologies * Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing, and analytics *… more
- Humana (Austin, TX)
- …center technologies, ensuring scalability, reliability, and security. + Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI ... + 10+ years in Contact Center Technologies, with 5+ years of Genesys Cloud experience. + Strong BPO management experience across multiple locations. + Proven… more
- Newegg Inc. (Diamond Bar, CA)
- …+ Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud , Amazon Connect, CRM, WFM) to track key metrics such as ... + Proven success managing cloud -based contact center platforms such as Genesys Cloud or Amazon Connect. + Experience in data analysis, report automation, and… more
- ADP (Alpharetta, GA)
- …and on-prem contact center technologies such as Salesforce.com, ServiceNow, Oracle CRM, Genesys Cloud , Genesys InfoMart, Calabrio Voice Recording, Nuance ... other teams. **TO SUCCEED IN THIS ROLE:** + Advanced knowledge of cloud -based data engineering and data warehousing solutions, especially AWS, Databricks, and/or… more
- TEKsystems (Washington, DC)
- …with Agen Desktop integrations into UI + Strong understanding of CCaaS platforms (eg, Genesys Cloud , Five9, NICE CXone, etc.). + Familiarity with the use of ... to connect Dialogflow/Google CCaaS with different IVR systems (CISCO, Genesys , etc) + Implement call flows, voice prompts, and...RTP) and call flow design. Nice To Have Google Cloud Professional Machine Learning Engineer Google Cloud … more
- Public Storage (Plano, TX)
- …to apply. **System experience:** + **CCaaS Platforms** : NICE CXone (preferred), Genesys Cloud , Five9 + **Conversational AI** : Cognigy (preferred), Google ... Microsoft Bot Framework + **Workforce Management** : NICE IEX (preferred), Verint, Genesys WFM, Calabrio, + **Analytics Tools** : NICE Enlighten, CallMiner, Verint… more
- Fiserv (Alpharetta, GA)
- …Voice Response (IVR) applications using state-of-the-art AI with NLP. Leveraging the Genesys architecture, along with AI and cloud technologies, this role ... within the financial services industry. + Certification in AI, Azure cloud technologies, or Genesys . **Important info about this role:** + You must currently… more
- Insight Global (Cary, NC)
- …Language Processing, Toll Free Number Engineering, Automatic Call Distribution 2+ years' experience working on Genesys Cloud Interactive Voice Applications ... speech recognition, and natural language processing-as well as hands-on experience with Genesys IVR and IVA platforms. They will leverage Agile and DevOps… more
- Stanford Health Care (Newark, CA)
- …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... Systems & Platforms: Work with data from contact center platforms such as Genesys , NICE inContact, Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data… more
- HCA Healthcare (Nashville, TN)
- …The Manager will plan, organize, and oversee the execution of the work of Genesys Developers and Cloud Engineers. They will collaborate with business owners to ... Devops required + Experience with Agile and Scrum Preferred + Experience with Genesys CX Cloud Preferred + Experience with Five 9, Nice or other large scale … more
- Walmart (Bentonville, AR)
- …skills. **Preferred:** + Experience with **leading CCaaS platforms** (eg, NICE CXone, Genesys Cloud , Amazon Connect, Five9, or equivalent). + Exposure to ... long-term vision for our enterprise contact center ecosystem, leveraging cloud -based contact center technologies, AI-driven automation, and omnichannel orchestration.… more
- ADP (Roseland, NJ)
- …to measurable business outcomes, driving transformation across technology investments such as Salesforce, Genesys Cloud , and GenAI. As a key member of the ... laws. **A little about ADP:** We are a comprehensive global provider of cloud -based human capital management (HCM) solutions that unite HR, payroll, talent, time,… more
- Capgemini (El Paso, TX)
- …with Contact Center Technology platforms predominantly having worked on **Amazon Connect,** Genesys cloud etc. with additional experience is contact center ... to operations, fueled by the fast evolving and innovative world of cloud , data, AI, connectivity, software, digital engineering and platforms. The Group reported… more
- American Family Insurance - Corporate (Madison, WI)
- …of project management processes, tools, and techniques. + This position requires Genesys Cloud certification. Three certifications will need to be earned ... within the first six months in the role. **Additional Information** + Offer to selected candidate will be made contingent on the results of applicable background checks + Offer to selected candidate is contingent on signing a non-disclosure agreement for… more
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