- TEKsystems (Washington, DC)
- …with Agen Desktop integrations into UI + Strong understanding of CCaaS platforms (eg, Genesys Cloud , Five9, NICE CXone, etc.). + Familiarity with the use of ... to connect Dialogflow/Google CCaaS with different IVR systems (CISCO, Genesys , etc) + Implement call flows, voice prompts, and...RTP) and call flow design. Nice To Have Google Cloud Professional Machine Learning Engineer Google … more
- Humana (Frankfort, KY)
- …center technologies, ensuring scalability, reliability, and security. Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI ... and help us put health first** The Principal Solution Engineer of Omni-Channel Solutions will lead strategic initiatives to...years in Contact Center Technologies, with 5+ years of Genesys Cloud experience. + Strong experience in… more
- Zoom (St. Paul, MN)
- …+ Have administration experience with Windows, Mac, and Linux. + Be familiar with cloud CCaaS platforms like NICE, Genesys , Five9, etc., and contact center ... client-facing technical role, ideally as a Technical Account Manager or Solutions/Sales Engineer . + Have a deep understanding of IP Telephony, SIP/H323, Audio/Video… more
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