- Capgemini (New York, NY)
- …and implement Voice and Non-Voice applications including Chat, SMS, Email, and Bots using Genesys Cloud CX Architect . + Develop and integrate third-party ... autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...Genesys application development. + Strong hands-on experience with Genesys Cloud CX Architect . +… more
- Capgemini (New York, NY)
- …Design, develop, and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect . + Build and maintain ... autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...Genesys application development. + Proven hands-on experience with Genesys Cloud CX Architect . +… more
- Cognizant (Dallas, TX)
- …+ Guide the integration of CES 2.0 with third-party contact center platforms (eg, Genesys Cloud , Amazon Connect, Cisco UCCE), CRMs (eg, Salesforce, Zendesk), and ... qualifications include:** + Google Cloud certifications such as Professional Cloud Architect , CCAI Specialization, or Dialogflow Certified Expert. +… more
- Fiserv (Omaha, NE)
- …do:** + Design and develop scalable, efficient applications in both OnPrem and Cloud environments. + Architect and automate web applications, Web APIs, web ... make a difference at Fiserv. **Job Title** Senior Enterprise Architect **About your role:** You will play a vital...+ Familiarity with Genesys Voice Platform (GVP, Genesys CX cloud ). + Familiarity with … more
- Travelers Insurance Company (Hartford, CT)
- …mastery. + Experience leveraging and integrating Contact Center Technologies for Service Cloud including Genesys to deliver excellent user and customer ... capability models + Innovation and Continuous Improvement + Experience with large-scale technology platforms and cloud data technologies. + Experience with AWS,… more
- Amazon (Atlanta, GA)
- …field, or equivalent experience - 5+ years of experience as a contact center technology architect , enterprise IT Architect or senior contact center developer ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- Amazon (Dallas, TX)
- …field, or equivalent experience - 3+ years of experience as a contact center technology architect , enterprise IT Architect or senior contact center developer ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …GCP, and cloud -native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect , AWS Connect, and Google CcaaS. * Familiarity ... Siebel CRM. * Oversee the development and integration of IVR platforms (Nuance, Genesys , Microsoft) and cloud -based contact center solutions (AWS Connect, Google… more
- Cognizant (Charlotte, NC)
- …Lead the roadmap for transitioning from legacy systems (eg, Cisco UCCE) to cloud -based platforms like Genesys CX. Define milestones, manage change, and ensure ... ** Technology Awareness:** Understanding of modern engagement platforms (eg, Genesys CX, Salesforce, Qualtrics, Medallia) and emerging innovations like AI, IVAs,… more
- Bandwidth (Raleigh, NC)
- …CCaaS, and UCaaS platforms. + + Common platforms: Avaya, Cisco SBCs (on-prem), Genesys Cloud CX (CCaaS), Microsoft Teams (Operator Connect & Direct Routing), ... the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium… more
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