- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance...Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree ... Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident Manager oversees the processing and resolution of service… more
- NuAxis Innovations (Washington, DC)
- …position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk /Service Desk Background + The ideal candidate for the ... **IT Service Desk Quality Assurance Manager ** Location **Washington,...QAM position, coming from a Help Desk /Service Desk background, should… more
- CACI International (Chantilly, VA)
- Integrated Service Center (ISC) Incident Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... a highly motivated and detail-oriented Integrated Service Center (ISC) Incident Manager to join our team supporting...is critical to the success of a 24x7 service desk operation and is ideal for professionals who thrive… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** **- TS/SCI**… more
- Robert Half Technology (Houston, TX)
- Description We are looking for a dynamic Help Desk Manager with a strong background in IT security to lead our service desk operations and ensure the ... exceptional service. Responsibilities: * Oversee the daily operations of the IT Service Desk team to ensure efficient resolution of technical issues and a high… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology ... impact on the country's most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance)… more
- CACI International (Denver, CO)
- …TS/SCI with a Poly required Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven experience as a ... Integrated Service Desk Account Manager - Day Shift Job Category: Information...help desk technician or other customer support role Experience and… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** . ... In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident … more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... operating procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for event/ incident resolution, and provide FAQ ... ** Help Desk Specialist** **Category:** Business Consulting,...Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher… more
- Ellis Medicine (Schenectady, NY)
- …of the Manager Customer Support, the Service Technician 1 will deliver basic Help Desk service by providing users with a single point of contact to ... for recording all user inquiries, from initial call to incident resolution using our services desk system....individuals for resolution. + Monitors the progress of all Help Desk calls including prioritizing and tracking… more
- National Express (Lisle, IL)
- …system according to incident management process + Fulfilling user requests for help desk service with respect to desktop / laptop technology, phones, USB ... at nellc.com. National Express LLC is currently seeking a ** Help Desk Analyst** to work from our...Illinois. This position reports directly to the IT Infrastructure Manager and is responsible for serving as the first… more
- SMX (Fort Belvoir, VA)
- …all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for... ticket and personnel metrics to the prime project manager + Assist Cyber Operations with continuous monitoring activities… more
- HealthFitness (Cambridge, MA)
- …lead monthly in-service training for the Harvard Recreation part and full-time Front Desk staff. In collaboration with direct area manager , responsible for ... creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey...campus recreation and would like to take your Front Desk career to the next level, we want to… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the ... US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft. Detrick,...DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and… more
- DriveTime (Tempe, AZ)
- …mature and expand the ESD team's capabilities as the team undergoes a transformation from Help Desk to Enterprise Service Desk . Drive the development of ... protocols. Work together to implement secure service processes, support incident response efforts, and ensure compliance with cybersecurity standards...+ Minimum of 5 years leading an IT Service Desk or Help Desk , preferably… more
- TEKsystems (Washington, DC)
- TEKsystems is seeking IT individuals to provide hybrid (50% DC/remote) IT Help Desk Support to the United States House of Representatives . The opportunities are ... Top Skills' Details * Five (5) Years' Experience using BMC Remedy Incident , Change or Knowledge Management (ServiceNow, Footprints) * Three (3) years minimum… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Bench Clearance:...Desk by the third ring. + Create a customer incident in Remedy, the call tracking software for every call ... policies and procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. + Advise management of… more
- V2X (Springfield, VA)
- …Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... all necessary details to capture their IT service request, incident , or problem accurately and completely. + Desired Qualifications...suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties… more
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