- Waystar (Louisville, KY)
- **ABOUT THIS POSITION** We are looking for a proactive and service -driven Help Desk Manager to lead our internal IT support function. This role will ... oversee daily help desk operations, manage the team responsible...desk metrics, and call center monitoring functions, and service levels to identify trends, improve efficiency, and ensure… more
- NuAxis Innovations (Washington, DC)
- …Full-Time position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The ideal candidate ... **IT Service Desk Quality Assurance Manager...**IT Service Desk Quality Assurance Manager ** Location **Washington,...for the QAM position, coming from a Help Desk / Service Desk … more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you ... an exceptional place to work. General Job Description The Service Desk Manager is responsible...and update training materials for employees, including user guides, help sheets, and FAQ lists. Qualifications + US Citizenship… more
- Tarleton State University (Stephenville, TX)
- Job Title Service Desk Manager Agency Tarleton State University Department User Support Proposed Minimum Salary Commensurate Job Location Stephenville, Texas ... Job Type Staff Job Description The Service Desk Manager , under direction...part time employees: Educational Benefits - employee perks that help enrich, grow, and foster career and professional development:… more
- TekSynap (Washington, DC)
- …to travel as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers,… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift...Customer service and/or support experience working in a Help Desk , Service Desk , or ... applications are needed on an ongoing basis. The Integrated Service Center Account Manager will provide front...required Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and...you will work closely with staff and customers to help resolve the most difficult and high visibility events.… more
- Leidos (Ashburn, VA)
- **Description** The National Security Sector within Leidos is seeking Help Desk Manager with strong systems, software, cloud, and Agile experience to support ... ports of entry (POEs) into the United States. The Help Desk Manager will provide...internal and external customers. + Train, coach and mentor Service Desk Specialists (Level II) including career… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ... ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support across the organization. To join… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …7 + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** **- TS/SCI** ... **required** Transform technology into opportunity as a ** Help Desk Support Service Specialist...Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract +… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and...role also works closely with staff and customers to help resolve the most difficult and high visibility events.… more
- Honeywell (Morris Plains, NJ)
- …their carbon emissions, and improving their operational efficiencies. **THE POSITION** As a **IT Manager , Service Desk Problem Management** , you will be ... mega-trends. Our science and technology experts create solutions that help solve our customers' needs today and in the...responsible for managing and overseeing the service desk problem management process. Your role… more
- Robert Half Technology (San Diego, CA)
- Description Key Responsibilities: . Supervise the daily operations of the service desk team, including scheduling, workload balancing, and performance ... escalation point for complex or unresolved technical issues. . Ensure all service desk activities comply with established IT policies, procedures, and SLAs. .… more
- SOS International LLC (Boston, MA)
- Overview SOSi is seeking a highly qualified Lead Service Desk Manager who is responsible for providing planning and oversight into operations within the ... Area-of-Responsibility (AOR). Leads and directs a team of Service Desk members to ensure capabilities are...and Contractor leadership, while using the metrics to analyze help desk performance and identify problem areas.… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance...Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR ... Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident Manager oversees the processing and resolution of… more
- V2X (Reston, VA)
- …(Desired) + Experience utilizing Microsoft Office products (Required) + Familiarity with the National Help Desk Service Manager (NHDSM) Tool (Desired) + ... Strong organization skills + Ability to work effectively in a team environment + Excellent communication and inter-personal skills + Monthly Travel to GA and/or CA required. + What We Bring + At V2X we strive to be market competitive in our total reward… more
- Robert Half Technology (Houston, TX)
- Description We are looking for a dynamic Help Desk Manager with a strong background in IT security to lead our service desk operations and ensure the ... service . Responsibilities: * Oversee the daily operations of the IT Service Desk team to ensure efficient resolution of technical issues and a high standard… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager (IT Assistant Director I)...operations. Three years of this experience must be in a Help Desk or Service Desk ... The MDTA is seeking an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile Phone Management, and Support Services within… more
- HealthFitness (Bentonville, AR)
- …Family Whole Health & Fitness Center, managed by HealthFitness, is hiring for a Front Desk Manager in Bentonville, Arkansas. You will assist with front desk ... creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey...Leadership and Walmart Liaison(s) in the development of front desk reception protocol and general customer service … more
- Marriott (Washington, DC)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more
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