- Applied Research Associates, Inc. (San Antonio, TX)
- …resolution efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. ... If you are looking for a career as a Tier 2 Cloud Support agent and you are interested...supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **Must be… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Epsilon, Inc (Greenville, SC)
- …technology experience, including at least three (3) years of leadership experience in a help desk or call center environment. + Highly organized with attention ... **Deputy Service Desk Manager** **Epsilon is now part of AMERICAN...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with… more
- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... those around you successful. We are looking for a Tier 1 Technician to join our growing **on-site** team...team at our HQ located in Chantilly, VA! The Tier 1 Technician is primarily responsible for handling technical… more
- Sharp Electronics Corporation (Kingsport, TN)
- **Overview** The National Help Desk Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise ... sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include reporting, licensing reconciliation, diagnosing and resolving technical issues over the phone by using advanced… more
- Home Depot (Atlanta, GA)
- …prioritizes incoming help requests via phone, tickets and remote support ( desk -side as needed) in a courteous manner; escalates accordingly + Monitors system ... **Position Purpose:** The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open… more
- CBRE Government and Defense Services (Mclean, VA)
- …related applications. This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application ... This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application issues, and delivering… more
- Wheeler Machinery (Salt Lake City, UT)
- …computer science, information technology, or other related discipline. + 3-5 years of experience in tier III Help Desk or IT support environment. + 3-5 years ... within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal disruption… more
- Epsilon, Inc (Alexandria, VA)
- …of work experience in the computer field, with a minimum of two (2) years in a help - desk area, and two (2) years at a mid/senior level position, to include the ... class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI),… more
- Epsilon, Inc (Alexandria, VA)
- …new responsibilities business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center ... and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting more than 10,000… more
- Mom's Meals (Des Moines, IA)
- …attitude with interacting with customers, regardless of technical challenges + Respond to help desk tickets, emails, and phone calls to assist users with ... excellent customer service and escalating more complex problems to Tier 2 or specialized IT teams. This position will...0-1 year of experience in an IT support or help desk role + Certifications such as… more
- Tyto Athene (San Diego, CA)
- …related field or equivalent. + 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification ... VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU faculty,… more
- NuAxis Innovations (Washington, DC)
- …through tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications ... Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and… more
- SMBC (New York, NY)
- …basic inquiries / issues, organizing incoming orders, research and other opportunities to help support the overall desk . Work with compliance, legal and risk ... SMBC Group is a top- tier global financial group. Headquartered in Tokyo and...Point and other pertinent data / presentation tools to help support overall desk needs. Demonstrate familiarity… more
- Vaco (Dallas, TX)
- …and direct-hire positions in the areas of information technology, ranging from Help Desk Support and Application Development to Network Engineering, CIOs, ... to assess qualifications. + Work with sales team to help drive the delivery strategy for consultants and candidates....STAR vacations** (we call it "Vatopia") for meeting top tier performance goals. + **World class training** where Vaconians… more
- Tyto Athene (Reston, VA)
- …SSO integrations. + Provide Tier III support and work with Desktop Support/ Help Desk personnel, both internal and external (vendors), to provide resolutions ... of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel. Applicant should be multi-disciplined with… more
- SR International, Inc. (Phoenix, AZ)
- …documentation Responsible for tier two level technical support for the State's Help Desk for all Public Assistance grant portals and provides direct ... technical assistance to stakeholders. Provides programmatic support to external partners/clients and internal staff for grant specific programs. Initiate and maintain programmatic records for legally required reporting purposes such as audit and federal… more
- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in...unresolved issues to team leads or senior staff to help identify and resolve root causes. + Collaborate with… more
- SMBC (Charlotte, NC)
- …to evaluate new products for network and system controls. + Provides training to Help Desk staff on access request procedures + Adheres to project management ... SMBC Group is a top- tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services,… more
- Robert Half Technology (Jacksonville, FL)
- Description We are looking for a proactive and detail-oriented Help Desk Tier 1 specialist to provide exceptional technical support to our users in ... Jacksonville, Florida. This role involves addressing a variety of IT issues, ensuring smooth operations across hardware, software, and connectivity systems. As a contract-to-permanent position, it offers an excellent opportunity for growth within a dynamic and… more
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