- Belcan (Annapolis, MD)
- Incident Manager - Tier 2 Job Number: 358237 Category: Help Desk / Support Description: Job Title: Incident Manager - Tier 2 Location: ... Date: ASAP Keywords: #IncidentManager #MDjobs JOB RESPONSIBILITIES: Actual Job Title: Incident Manager - Tier 2 This role will contribute to the Tier … more
- PDS Tech Commercial, Inc. (Annapolis, MD)
- …the most advanced aerospace organizations in the world. As an ** Incident Manager - Tier 2 ** , you'll be the critical point of escalation ensuring uptime, ... of something bigger than yourself, **apply today to become an Incident Manager - Tier 2 with PDS Tech Commercial** . **Pay Details:** $34.66 per hour… more
- CACI International (Chantilly, VA)
- …operation and is ideal for professionals who thrive in fast-paced, client-focused environments. As the Tier 1 Incident Manager , you will serve as a key ... Level Agreements (SLAs). This role involves close coordination with Tier 2 service providers, VIP support teams,...innovation and service excellence go hand-in-hand. **Responsibilities:** * The Incident Manager will manage Tier … more
- Robert Half Technology (Annapolis, MD)
- Description We are looking for an experienced Incident Manager to join our team in Annapolis, Maryland, as part of a Tier 2 Network Operations Center. ... This long-term contract position focuses on incident management and troubleshooting for critical systems and networks,...degree or equivalent post-high school training with at least 1- 2 years of relevant experience, or a high school… more
- PDS Defense (Annapolis, MD)
- **IT/Technical** **Tech-support 3 - Incident Manager ** Annapolis, MD Posted: 6/25/2025 Job Description Job ID#: 211933 Job Category: IT/Technical Position Type: ... **PDS Defense, Inc. is seeking a Tech-support 3 - Incident Manager , in Annapolis, MD. Job ID#211922**...$34/hr **Job Description:** This role will contribute to the Tier 2 CAS Network Operations Center. This… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident ... and follow-up steps. + Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and… more
- TEKsystems (Overland Park, KS)
- …upon incident resolution. * Resolve incidents, based on work instructions provided by the Tier 2 team. * Knowledge of ITIL v3 is recommended * Fulfill the ... Description Tier 1 Support This team will operate from both Overland...role on incident manager - ie making sure that all incidents a resolves within… more
- Amazon (Seattle, WA)
- …and its customers. Some skills expected are as follows: 1. Strong execution skills. 2 . Ability to hire, mentor, and grow Engineers. 3. Strong operational focus and ... experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the… more
- Eliassen Group (Washington, DC)
- …Jobs **Description:** We are seeking a highly skilled and experienced Tier 1 & 2 Security Operations Center (SOC) Manager to lead a 24x7x365 SOC team serving ... **SOC Manager ** **Washington, DC** **Type:** Contract-to-Hire **Category:** Security **Industry:**...and messaging. + **Advanced Analysis:** Conduct advanced analysis of Tier 1 and Tier 2 … more
- Rubrik (Denver, CO)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... Security is looking for a success-driven, US-based Staff Program Manager to organize, plan, lead, and execute on public...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …help desk supporting customers across multiple locations. + Provides Operation Management of Tier 1 and Tier 2 services including preliminary diagnostics ... IT Customer Support Manager Job ID: 250534 Location: DC - L'Enfant...role includes managing a distributed and tiered support structure ( Tier I, II, and III) to ensure timely and… more
- CACI International (Chantilly, VA)
- …and Maintenance (O&M) tasks on ServiceNow. This position requires leading the sustainment/ Tier 2 / Tier 3 efforts performed by developers, engineers, ... Operations Manager (ServiceNow) Job Category: Information Technology Time Type:...while ensuring the team's workloads are balanced. + Ensure Tier 2 technicians provide timely responds to… more
- CACI International (Chantilly, VA)
- …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2 /3 teams to address complex problems. As part of a ... service and rapid issue resolution. As a Frontline Account Manager , you will provide Tier 1 support...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. *… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. This ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** . In… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** . This… more
- Leidos (Fort Shafter, HI)
- …Officers (WOs), Command Center Watch Technicians (CCWTs), Government Directed Actions (GDAs), Tier 2 Information Technology (IT) Subject Matter Experts (SMEs) ... (IT) network in the world. Leidos is seeking an on-site Enterprise Operations Manager - West (Shift 5) for the Service Management, Integration, and Transport (SMIT)… more
- Chenega Corporation (Fort Belvoir, VA)
- …Remedy Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests ... Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network...parent ticket and proper follow-up is performed once an incident is resolved. + Coordinate resources with teams across… more
- CBRE (Mountain View, CA)
- Sr Events Manager - Mountain View CA Job ID 223924 Posted 11-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, ... - United States of America **ROLE OVERVIEW:** The Event Manager is pivotal in delivering high-quality experience services for...management as the primary point of contact. * Handle Tier 1 (large, complex) and offsite events for high-profile… more
- Fujifilm (New Castle, DE)
- **Position Overview** The Manager of Environment, Health & Safety (EHS) will lead EHS and sustainability programs at the New Castle facility, driving improved ... + Complete permit updates and reporting submissions. + Conduct timely detailed incident /near miss investigations followed by proper corrective actions. + Develop and… more
- Amazon (Seattle, WA)
- …Technical Program Managers within Security and incident response activities. You will drive " Tier 1" and " Tier 2 " related issues to resolution across ... Center - Work with your peers to assist the Global Security Operations Manager in defining the overall security response strategy for Amazon Performance Management… more