- Compass Minerals America Inc. (Overland Park, KS)
- …and AI to help automate support requests for users and deliver answers quicker. + Lead service desk projects, from planning, assigning tasks, and execution ... information about the company and its products. **Summary** The Service Desk Admin II will have a... Admin II will have a strong background in IT Service Management (ITSM), advanced troubleshooting skills… more
- SMBC (New York, NY)
- …and architecture, increasing automation, and delivering actionable data insights. As the Executive IT Support Lead for the Americas Division, you will play a ... location. **Role Objectives / Responsibilities** Executive Support Delivery - Provide premium, desk -side and remote IT support for executives ensuring issues are… more
- KIK Consumer Products (Lawrenceville, GA)
- …bring their products to life. **Your Role at KIK** You will report to the Director of IT Operations and Service Desk . In this role, you will be responsible ... for managing the day-to-day IT operations at KIK's Corporate Headquarters in Lawrenceville. This includes supporting new employee onboarding, ensuring network and… more
- Crane Aerospace & Electronics (Lynnwood, WA)
- …departments to support the company's goals and objectives. **Essential Functions:** + Oversee IT Service Desk Operations: Manage the day-to-day operations of ... the IT service desk and computer support department, ensuring...mobile devices, and other computing devices. + Team Leadership: Lead and mentor a team of IT … more
- Somatus (Mclean, VA)
- …and mental well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and ... Drive the delivery of 24x7 systems availability and performance through effective IT Service + Management processes, executive communications, and return-to-… more
- Allison Transmission (Indianapolis, IN)
- …support with broader IT and business objectives. + Develop and maintain IT service communications, training programs, and knowledge resources to enhance user ... + Develop initiatives to improve employee digital experiences and IT literacy. + -Hire, lead , and manage...rollouts. Key Performance Measures + End user satisfaction with service desk , desktop, workstation imaging, computer refresh,… more
- Idaho Power Company (Pocatello, ID)
- …a corporate enterprise environment **OR** + 2 years of experience providing Help Desk phone support within a corporate IT department **Licenses & ... Pocatello, Idaho - is looking for an _Information Technology ( IT ) Client Services Technician I or II_ to join...technology. This position requires a strong level of customer service and the ability to explain complex technical concepts… more
- Idaho Power Company (Boise, ID)
- …a period of demonstrated proficiency in their role. **What does a** **Category Management Lead ** **do for us?** This individual will develop, lead , and execute ... customers and key suppliers to assure enterprise-wide cost, quality, risk, and service targets are met. They also help implement strategic activities for the… more
- Red River (Chantilly, VA)
- …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation...field. + 5+ years of experience in managed services, IT service delivery, or client-facing operations roles.… more
- Hawaiian Electric (Honolulu, HI)
- …budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, troubleshoots, documents, and ... or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, and Desktop Analysts, Database… more
- Idaho Power Company (Boise, ID)
- …for actively promoting, managing, and executing OpsNet's mission and values. They lead a team of employees, providing coaching, mentoring, and development to support ... individual and team growth. They lead the management of the OpsNet infrastructure and security...oriented, and accountable for follow through + Excellent customer service + Problem solving, effective listening, planning, and organizing… more
- AeroVironment (Petaluma, CA)
- …goals and objectives + Experience working with Oracle Support + Experience with Service Desk ticketing System **Other Qualifications & Desired Competencies** + ... business cases to define high-level product features and desired service levels for existing and emerging IT ...elements of business vision, and identifies business-based risk + Lead design sessions in prototyping new systems for the… more
- Stanford Health Care (Palo Alto, CA)
- …will do** + Provide tier-2 support of application incidents reported through the help desk ; including 24/7 on call coverage as required + Act as a technology subject ... and across the different groups while influencing outcomes + Lead complex software upgrade initiatives + Lead ...optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective… more
- Home Depot (Lake Charles, LA)
- …learn to oversee the smooth operation of several key areas, including the Customer Service Desk , Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the ... **Position Purpose:** Operations Assistant Store Manager in Training (OASM- IT ) will gain hands-on experience in the key responsibilities and functions of a… more
- Stanford Health Care (Newark, CA)
- …Customer Experience and Support Services areas (eg, desktop engineering, field services, service desk , communication technologies, etc.,) + Work closely with ... TDS. In this role, the incumbent will be the lead of a group that contributes to the success...variety of projects with varied deadlines, work positively with IT and other professionals as part of a proactive… more
- Bluepeak (Denver, CO)
- …degree of autonomy, this position acts as a technical and functional liaison between IT , Engineering, Products, and Operations. **What You Will Do:** + Serve as the ... to enhance the overall Customer Experience and operational efficiency. + Lead the design, configuration, and maintenance of ICOMS system architecture, ensuring… more
- Hawaiian Electric (Honolulu, HI)
- …infrastructure and communications, operations, application development, production support, and service desk technologies; normally acquired through college ... The P CV CS INITIATIVES & IMPROV Department of the P CUSTOMER SERVICE SUPPORT & IMPROVEMENT Division at Hawaiian Electric Company has 1 Management vacancy… more
- Towne Park (Spokane Valley, WA)
- …millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a ... market presence, and creating long-term partnerships. The Director will lead the full business-development lifecycle, from prospect identification through proposal,… more
- Commvault (Washington, DC)
- …and customer satisfaction on a long-term multi-quarter basis. This individual may lead a cross-functional sales team and is responsible for creating sales campaigns ... history of success in selling complex software platforms (vs. IT component or narrow focused tools) and should have...+ Coordinate the involvement of company personnel, including support, service , and management resources, in order to meet account… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...root causes. + Collaborate with the team and team lead to keep knowledge base articles (KBAs) accurate and… more
