- Bright Horizons (Newton, MA)
- **What you will be doing:** The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our ... internal users through direct engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth… more
- DriveTime (Tempe, AZ)
- …rates, call stats, survey results, etc. for internal stakeholders and executives + Supervisory duties for IT Service Desk Team Leaders (Help Desk and ... IT , you will manage and support the Enterprise Service Desk staff. The Enterprise Service...groups and operational/retail teams. + Oversee the buildout of team Knowledge Base and Self- Service articles +… more
- University of Washington (Seattle, WA)
- …to join our team .** The manager will provide technical leadership for the UW Bothell IT Service Desk Team . This is a hands-on leadership position; ... member of the UW Bothell IT Leadership Team and will lead/manage projects, service and...**DUTIES AND RESPONSIBILITIES** Leadership / Management + Responsible for Service Desk Team (7 staff… more
- William C Brown Inc (Bowie, MD)
- …+ ITSM products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team . + Excellent written and communication ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,… more
- GKN Aerospace (El Cajon, CA)
- …* 3-5 yrs of experience as part of a 1st and 2nd line IT Service Desk support team (preferably within a manufacturing or large enterprise environment) * ... where you can take your career. Job Summary The Service Desk Analyst is a customer facing...team . They are also responsible for ensuring agreed IT service management processes are adhered to… more
- University of Miami (Miami, FL)
- …Manager, IT Service Desk . The Sr. Manager, IT Service Desk leads a team to design, implement, and optimize endpoint solutions to ensure the ... projects, and incidents. + Manage and lead the Help Desk team , including training coordinating work schedules/coverage....managerial position. + Experience with ServiceNow (or other similar IT Service Management platforms). + Experience in… more
- Michigan State University (East Lansing, MI)
- …schedule after on-boarding and a probationary time period. Reporting to the SLE IT Service Desk and Access Team Manager, the SLE IT Service ... Analyst Position Summary The Student Life and Engagement (SLE) IT Service Desk provides first...This position is a part of a hybrid work team and will start fully on-site and transition to… more
- Koniag Government Services (Rockville, MD)
- …following: + Supervise the day-to-day operations of the IT Service Desk . + Support and coach team members on effective methods to research, troubleshoot, ... Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead...and deliver solutions. + Train team members on the Service … more
- General Dynamics Information Technology (Falls Church, VA)
- …ensure today is safe and tomorrow is smarter. Our work depends on an IT Service Desk Manager joining our team to manage on-site and remote support for ... Help Desk **Skills:** End User Support,Group Problem Solving,Information Technology ( IT ) Services, IT Service Desk ,People Management… more
- Leidos (Rockville, MD)
- …Qualifications:** + Bachelor's degree and 8+ years of experience supporting a service desk or IT support team . + Ability to potentially interact with ... Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** ** Service Desk Analyst (Tier 3 support)** to...team in ensuring the smooth operation of the service desk , managing escalations, and implementing … more
- Hormel Foods (Austin, MN)
- ** Team Lead - IT Service Desk ** **Hormel Foods Corporation** **ABOUT HORMEL FOODS -** **_Inspired People. Inspired Food. (TM) _** Hormel Foods ... . **RESPONSIBILITIES** + Oversees and provides guidance to the Service Desk Technicians and Computer Operators. +...Library) Certification or previous training. + Experience in ITSM ( IT Service Management) Solutions. + Previous employee… more
- City of New York (New York, NY)
- …- Create executive reports and dashboards to report on the IT Project and Service Desk team 's weekly tasks, progress, and individual performance. - ... complex information technology projects related to IT Operation and IT Service Desk from initiation to completion, including defining project scope,… more
- TEKsystems (Syracuse, NY)
- …aptitude and work ethic. Description: Searching for a qualified IT Service Desk professionals to join their team of 13 as they are experiencing growth ... Top Skills' Details 1. Enterprise Service Desk Support - experience supporting...within the company and team has grown overwhelmed with ticket volumes as well… more
- Leidos (Washington, DC)
- …taking 12+ weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team . This pivotal role involves overseeing the accuracy, ... be a proactive leader with a passion for modernizing service desk operations and enhancing the customer...to ensure that they are receiving the best possible IT services. + Lead a team that… more
- TEKsystems (Syracuse, NY)
- …in Syracuse, New York, is looking for 1-3 qualified IT Service Desk professionals to join their team of 13 as they are experiencing growth within ... the company and team has grown overwhelmed with ticket volumes. Qualified candidates...OS - Computer Performance Qualified candidates must have: Enterprise Service Desk Support - experience supporting Windows… more
- IT Concepts (Washington, DC)
- …highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team . The ideal candidate will have a strong background in ... to manage incoming support requests and maintain accurate records. + Collaborate with other IT team members and external vendors to resolve issues and implement… more
- ChenMed (Miami Gardens, FL)
- …rapidly expanding and we need great people to join our team . The Associate IT Service Desk Technician is responsible for providing support for a wide ... its solution. As an entry level position within the Service Desk team , the Associate IT Service Desk Technician works closely with senior … more
- Chadwell Supply (Tampa, FL)
- …query and review database records. + Document internal procedures. + As part of the IT Service Desk team , be able to answer basic computing questions as ... Support Specialist role serves as an important primary support liaison between IT Service Desk and Chadwell Supply employees and is responsible for… more
- GCI Communication Corp (AK)
- …to escalating problems to the appropriate IT resource/s. Interacts with Service Desk customers and IT team by phone, email, chat, and/or in person ... must reside within 50 miles of Anchorage, Alaska GCI's Service Desk Specialist II is part of...II is part of an integral group within the IT team , will function as the point… more
- Amazon (Seattle, WA)
- …they perform AWS work. 10012 Key job responsibilities -Provide first line of support to the IT Service Desk Team - Maintain Desktop OS Images/VDI ... and break / fix scenarios for all technologies the team manages. This role will work closely with the...This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.… more