- Excelsior Orthopaedics Group (Amherst, NY)
- …relevant experience may be considered. + Minimum of 5 years of experience in IT support or service desk environments, with at least 2 years in a ... Job Summary The IT Service Desk Manager oversees the daily operations of IT support team, ensuring exceptional customer service and the timely,… more
- NuAxis Innovations (Washington, DC)
- … Representative** for a Full-Time position. **Overview:** The IT Service Desk Representative will serve as the frontline support for IT -related ... knowledge base. **Qualifications:** + 3-5 years of experience in IT support or service desk roles. + Proficient in using ITSM tools such as BMC Helix or… more
- Amazon (Austin, TX)
- …for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use ... will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity...guidance, perform a variety of duties, including: - Troubleshoot IT equipment used in Amazon Fresh Stores - Troubleshoot… more
- General Dynamics Information Technology (Quantico, VA)
- …Help Desk **Skills:** Help Desk Support , IT End User Support , IT Service Desk **Certifications:** Security+ CE - CompTIA **Experience:** 5 ... resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or...+ **Required Experience:** 5+ years of IT support experience in a Help Desk environment… more
- Georgia Systems Operations (Tucker, GA)
- …modern up-to-date technology that meets their needs. The IT Service Desk team provides onsite, voice, and online support to personnel and facilities ... developing and maintaining system policies and processes to support the IT service desk functions. This position is directly accountable for the timely… more
- Rocket Software (Waltham, MA)
- …may be required. **Required Qualifications:** + 2 - 3 years of IT Support or Service Desk Experience. + Basic technical certifications desirable, ie ... to Rocketeers, acting as an escalation point for Associate IT Service Desk Specialists and...to 3 years' experience in AV/meeting room technology and service desk support , and proximity… more
- Vertafore (IN)
- …for a Senior Service Desk Engineer to support our IT Service Desk function by supporting complex user issues, escalations, technical subject ... matter expert for junior IT Service Desk agents. Help...encryption, and MFA (Multi factor authentication) . Provide remote IT support using best practices, models, procedures… more
- GovCIO (Washington, DC)
- …the proper use of hardware and software **Qualifications** + Bachelor's with 2-5 years of IT Service Desk support experience (or commensurate experience) ... **Overview** GovCIO is currently hiring for a Service Desk Technician to support...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- Robert Half Technology (Lexington, KY)
- …environment within the construction industry. Responsibilities: * Provide first-line IT support by responding to service desk calls and walk-ins. ... Lexington, Kentucky. In this Contract-to-permanent role, you will provide essential IT support services, assisting users with troubleshooting, hardware… more
- Trace Systems Inc (WA)
- …and contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak ... Job Overview Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington,...knowledge of hardware, software, information assurance or business analytical support . Experience must include at least two of the… more
- Trace Systems Inc (WA)
- …and contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak ... Job Overview Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington,...knowledge of hardware, software, information assurance or business analytical support . Experience must include at least two of the… more
- Tesla Laboratories. Inc. (Washington, DC)
- …part of an IT Service Desk team responsible for Tier 1-3 support ....IT support as part of a Service Desk operation + Ensure all time ... and other network peripheral devices + Provide quality customer service and support for designated equipment +...+ 5+ years of relevant work experience + Prior IT Operations support experience with a blend… more
- Banc of California (Los Angeles, CA)
- …of experience in a high-volume, fast-paced IT help desk or service desk support position including knowledge, skill, and understanding of Information ... groups, and more. TOGETHER WE WIN(R) **THE OPPORTUNITY** The Service Desk Support Specialist II...+ Performs hardware asset audit tasks as directed by IT Support Manager and IT … more
- Beth Israel Lahey Health (Charlestown, MA)
- …or GED required. 2. 1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end ... a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support...orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- NANA Regional Corporation (Alexandria, VA)
- …**Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, ... Government. The ideal candidate will provide leadership for the IT Service Desk team and...+ 9+ years of experience in service desk operations, call center, and deskside support .… more
- CACI International (Forest Heights, MD)
- …CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As a Service Desk Analyst, you will provide mid-level ... Service Desk Analyst Job Category: Information... Service Desk Analyst Job Category: Information Technology Time Type:...etiquette in responding to customer calls or inquiries for service and support * Demonstrate strong attention… more
- Beth Israel Lahey Health (Charlestown, MA)
- …or GED required.** **--1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of ... orders or alerts by creating an incident/request using the IT Service Management Suite provided in an...issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support… more
- General Dynamics - GDIT (Offutt AFB, NE)
- …customers via phone as needed Required Qualifications: + 5+ years of relevant IT support or service desk experience, including 2+ years in a quality ... of the US and its allies by providing 24/7 IT services and network support for NIPRNet,...include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing… more
- Advanced Energy (Milpitas, CA)
- …power for its global customers and is headquartered in Denver, Colorado. **POSITION SUMMARY:** The IT Service Desk Support Specialist II is responsible ... update, and configuration as directed by ticketing system and Service Desk Supervisor and Manager. + Works...decisions. **EXPERIENCE:** + 5 - 10 years providing technical support in IT support role… more
- Insight Global (North Las Vegas, NV)
- …equivalent experience o Associates in IT or related field * 1-2 years experience in IT Service Desk Support o Experience around IT ... Job Description * Resolve IT service desk tickets/issues...* Publish knowledge base articles for users to provide self- service support , as well as for training… more