- Fiserv (Omaha, NE)
- …on a global scale, come make a difference at Fiserv. **Job Title** Major Incident Manager **About your role:** We are seeking a skilled, detail-oriented and ... proactive Major Incident Manager associate to join the FICC...safe service restoration for the clients. + MIMIC (Major Incident Management Information and Collaboration) Tool: Responsible… more
- Fiserv (Omaha, NE)
- …fix action attempts, specific infrastructure details and impact assessment information + Post Incident Reviews (PIRs):Responsible for performing a thorough ... make a difference at Fiserv. **Job Title** Lead Major Incident Manager **About your role:** We are...safe service restoration for the clients. + MIMIC (Major Incident Management Information and Collaboration) Tool: Responsible… more
- Link Solutions Inc (Adelphi, MD)
- …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at...Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. +… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident ... and resolution of service requests and IT incidents. These roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed… more
- BOOZ, ALLEN & HAMILTON, INC. (Doral, FL)
- Incident Manager Key Role: Own the incident...) Cloud Certification + Information Technology Infrastructure Library ( ITIL ) Certification ... including troubleshoot outages, document application performance, and coordinate with technology infrastructure management to repair technical bugs. Basic… more
- Eliassen Group (Merrimack, NH)
- **Vendor Incident Manager ** **Merrimack, NH** **Type:** Contract **Category:** Support **Industry:** Financial Services **Reference ID:** JN -032025-101227 ... and standard methods. + Strong negotiation, communication, and analytical skills. + ITIL expertise in Incident , Problem, and Change Management. + Ability… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure , and service ... incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all...- the need to nimbly utilize the best that information technology offers to meet the business… more
- BrightSpring Health Services (Louisville, KY)
- Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager on Duty (MOD) team that manages the lifecycle of all ... incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible...are diligently followed. + Ensures the gathering of pertinent information to clarify the impact on users and any… more
- Citigroup (Irving, TX)
- …management or securities services preferred. + Demonstrated experience in Major Incident Management or crisis management ( ITIL Foundation Certification ... The BCC provides centralized command and control for Major Incident , Cyber Event, and Operational Risk Event support, ensuring...clients. + Serve as a liaison between Business and Technology teams, promoting rapid escalation of incidents or market… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting ... tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience with working with...type monitoring environment * 3 years exposure to Service Management/ ITIL framework and concepts ( incident , problem, change… more
- Insight Global (Houston, TX)
- …. Skills and Requirements 7+ years of experience in an Incident Manager Role or similiar 7+ years of experience ... Job Description Incident Managers are an integral part of the...teams as well as will have the understanding of ITIL processes and methodology ( ITIL Foundations preferred),… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident , Problem, and Change & Release Management to join our team! **You Are:** + Seasoned ... root cause resolution, and implementing effective change management practices + Dynamic Manager of Major Incident , Problem, and Change & Release Management… more
- Novant Health (NC)
- …(KCS) certification, preferred. + Additional Skills (required): + Advanced understanding of ITIL processes for incident , problem, and knowledge management + ... Job Summary We're looking for a strategic and service-oriented IPK Manager to lead the development, execution, and continuous improvement of ITSM processes across … more
- LA Care Health Plan (Los Angeles, CA)
- …Insurance Domain expertise Licenses/Certifications Required Licenses/Certifications Preferred Information Technology Infrastructure Library ( ITIL ) ... Manager , Technology Application Production Support and...Operations/maintenance activities to upkeep Production environments/functions. Act as an Incident Manager and, communicate and provide coverage… more
- Fannie Mae (Reston, VA)
- …using above technologies, SOA, Java etc. * 6+ years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production ... certification - AWS Solutions Architect Associate or higher * ITIL or PMP certification * 8+ years of working...resolution. * Ability to analyze different components of the infrastructure and application environments during Incident triage… more
- CACI International (Washington, DC)
- NOSC Infrastructure Watch Officer Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... will act as the central point of escalation and incident manager for IT infrastructure ...enterprise Incidents to ensure and expedite resolutions. + Provide information and status updates to leadership on priority incidents… more
- Fannie Mae (Plano, TX)
- …environment using, SOA, Java, Python etc. * 6 years of experience as an Incident manager handling incidents, changes and problems in a 24/7 production ... * Bachelor degree or equivalent * AWS certification * ITIL or PMP certification * Experience in the financial...*Skills* * Ability to analyze different components of the infrastructure and application environments during Incident triage… more
- TEKsystems (Overland Park, KS)
- …initial triage (log review, ping/trace, basic service restarts). * * Act as Incident Manager during your shift-owning SLA timelines, conference bridges, and ... Overland Park KS Top Skills - Must Haves + incident management + ITIL + monitoring tools...* Exposure to container platforms (Kubernetes, OpenShift) or cloud infrastructure (AWS, Azure, GCP). * * Previous support experience… more
- CACI International (Washington, DC)
- NOSC Infrastructure Watch Officer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... will act as the central point of escalation and incident manager for IT infrastructure ...enterprise Incidents to ensure and expedite resolutions. + Provide information and status updates to leadership on priority incidents… more
- Amazon (Seattle, WA)
- …and career management for the team. About the team As a Senior Engineering Manager in AWS Infrastructure Reliability (AIR), you'll lead teams that enhance ... growing and expanding our offerings. As a System Development Manager on the team you will manage automated tooling...Amazon's incident response capabilities across our global cloud infrastructure… more