- Flextrade (Great Neck, NY)
- …Neck Office, Long Island, we are looking for a hands-on SaaS Operations Delivery Manager to play a pivotal role in ensuring service delivery excellence. The SaaS ... Operations Delivery Manager acts as a key liaison between clients (internal...service level agreements (SLAs)/Service Level Objectives (SLOs) across all ITSM efforts. Proactively follow up on overdue tickets and… more
- Nexthink (Colorado Springs, CO)
- …the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to ... a DEX team, embedding DEX in existing processes (eg, ITSM ), and building new DEX processes to ensure positive...the value of outcomes. In partnership with the Account manager , participate in quarterly business reviews with key customer… more
- Ascot Group (New York, NY)
- …Senior Vice President - IT Service Management. As a member of the Group ITSM leadership team, this position shapes and drives the service management strategy across ... requirements and developing effective solutions. A proactive approach to problem -solving is required to minimize service disruptions and maximize stakeholder… more
- TEKsystems (Washington, DC)
- Engagement Manager The Engagement Manager position is a delivery leadership role in the organization, in which the individual is responsible for managing at ... a time or potentially one or more complex engagements. The Engagement Manager provides ownership of customer expectations, delivery assurance of application services… more
- Temenos Group AG (San Francisco, CA)
- …requirements, etc. within the banking industry. You should have experience in ITSM Incident Management, Problem Management, Change Management, time management, ... Formore information, please visit www.temenos.com. THE ROLE The SaaS Service Delivery Manager role isrequired to ensure effective delivery of SaaS Cloud Services to… more
- Texan Insurance (Houston, TX)
- …look forward to learning more about you! About the Role The IT Manager is responsible for designing, implementing, and optimizing digital workplace technologies and ... (AI, M365, automation platforms) while maintaining legacy systems. Process-Oriented Problem Solver - Approaches IT challenges systematically while finding innovative… more
- ServiceNow (Santa Clara, CA)
- …about how to integrate AI into work processes, decision-making, or problem -solving. This may include using AI-powered tools, automating workflows, analyzing ... Experience dealing with technical support teams Fundamental understanding of ITSM in enterprise environments and global deployments Comfortable interacting with… more
- Caterpillar (Irving, TX)
- …the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We ... Provide integrations technical support including but not limited to service level manager for the managed service providing application support to ensure meeting… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Stakeholder Value; or ServiceNow Certified Implementation Specialist - ITSM ; or Certified Problem and Change Manager (CPCM) or HDI Problem Management ... to make a personal impact as a **SCITLS Change/ASI Manager ** supporting USSTRATCOM. GDIT is your place to make...GFAC + Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months + **Desired… more
- TEKsystems (Edison, NJ)
- …Vice . President - IT Service Management. As a member of the Group ITSM leadership team, this position shapes and drives the service management strategy across the ... requirements and developing effective solutions. . A proactive approach to problem -solving is required to minimize service disruptions and maximize stakeholder… more
- Christensen Farms (Sleepy Eye, MN)
- …Join our team! Position Overview & Responsibilities The Information Services Manager with responsibility for Application Management and Analytics will oversee the ... of technical staff and managed service providers. From Our Manager "This is a great opportunity for you to...a great opportunity for you to grow your customer-focused ITSM career and have a real impact in a… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident, Problem , and Change & Release Management to join our team! **You Are:** + Seasoned ... ITSM professional dedicated to maintaining seamless technology operations and...resolution, and implementing effective change management practices + Dynamic Manager of Major Incident, Problem , and Change… more
- Novant Health (NC)
- …Manager to lead the development, execution, and continuous improvement of ITSM processes across Incident Management, Problem Management, and Knowledge ... sharing across IT support functions. What You Bring + Proven experience managing ITSM processes, particularly in Incident, Problem , and Knowledge Management. +… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Description:** Seize your opportunity to make a personal impact as a **SCITLS Problem Manager ** supporting USSTRATCOM. GDIT is your place to make meaningful ... At GDIT, people are our differentiator. As a **SCITLS Problem Manager ** supporting USSTRATCOM in Offutt AFB,...CCNA + Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months + **Desired… more
- Tyto Athene (Doral, FL)
- **Description** Tyto Athene is searching for a ** Problem Manager - Journeyman** to support US Southern Command on the SCITES II Contract in Doral, Florida. The ... Journeyman Problem Manager is responsible for the identification,...4-9 years of relevant experience in IT service management ( ITSM ), with 1-2 years specifically in Problem … more
- Leidos (Camp Springs, MD)
- …experience may be substituted for degree. + Experience in IT Service Management ( ITSM )- Prior experience in problem management, incident management, or IT ... greatest work is ahead!** Leidos is hiring a customer-oriented **_Information Technology Problem Management Lead_** to support the Air Force National Capital Region… more
- Verint Systems, Inc. (Concord, NH)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** As a Problem Manager - Cloud Ops & SRE within Verint's Cloud Operations team, ... uptime, customer satisfaction, and operational efficiency. This role blends traditional ITSM practices with modern SRE and DevOps principles. You'll lead blameless… more
- ManTech (Doral, FL)
- …and manages ITSM incidents, requests, and inquiries, providing full ITSM support across Incident, Problem , Change, Release, and Configuration Management. ... **ManTech** seeks a motivated, career and customer-oriented **Senior Queue Manager ** to join our team in **Doral, FL.** This...+ Ensures efficient routing and adherence to processes for ITSM tickets, and conducts incident reporting and analysis. +… more
- CACI International (Doral, FL)
- Problem Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel ... Local * * * CACI is seeking an experienced Problem Manager to support our customer, US...management, routing, and escalation of high-volume telephone calls, emails, ITSM Tools, and walk-in requests + Manages kiosk usage… more
- American Express (Phoenix, AZ)
- …Express. **How will you make an impact in this role?** Service Delivery Manager , Proactive Servicing **Job Summary** The Service Delivery Manager for Proactive ... productivity. A strong understanding of ServiceNow and IT Service Management ( ITSM ) principles is crucial for integrating proactive insights into existing workflows,… more
