- Lockheed Martin (PR)
- …the organization\. \- Gather and document business requirements from stakeholders for ITSM process improvements and ServiceNow configuration \- Establish and ... improvements and automation \- Collaborate with stakeholders to design and implement ITSM processes and procedures...for ServiceNow configuration and customization \- Partner with the ITSM Process Owner and Technical Lead to… more
- Lockheed Martin (PR)
- …ServiceNow configuration \(modules, tables, fields, forms\), Web services and API integration, ITSM process design and implementation \- Excellent ... lead the development and maintenance of the platform\. \- Design , configure, and implement ServiceNow ITSM modules,...ServiceNow and ITSM \- Partner with the ITSM Business Analyst to Develop and maintain… more
- Invenergy (Chicago, IL)
- …before or after the 3-day posting window. Job Description Summary: As an Senior ITSM Analyst you will be responsible for achieving effectiveness and efficiency ... are met and drive resolution for high priority tickets. + Ensure compliance with ITSM process -specific standards and policies. + Develop and implement ITSM … more
- TECO Energy (Ybor City, FL)
- …in all of these locations. TITLE: Information Technology Infrastructure Library (ITIL) Process Analyst Sr and Consultant PERFORMANCE COACH: Mgr IT Service ... Technology Operations POSITION CONCEPT The Information Technology Infrastructure Library (ITIL) Process Analyst Sr is responsible for IT Service Transition… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …dashboard reports to evaluate the ongoing effectiveness and trends of the ITSM process . + Performs other responsibilities as assigned. **MINIMUM ... Infrastructure Library (ITIL v3) framework. The Service Now Business Analyst will utilize ITSM best practices frameworks...develop and advance new processes. + Contributes to the design of continuous process improvement cycles to… more
- SAIC (Reston, VA)
- … design , deployment, and operations of IT Infrastructure based processes. The Process Analyst support the deployment of processes and procedures working with ... process area + Monitor processes within the environment and throughout the ITSM process life cycle; validate adherence to specified process requirements… more
- Peraton (Alexandria, VA)
- Responsibilities Peraton is seeking a skilled Quality Assurance Process Analyst to join our growing team! The ideal candidate will be responsible for quality of ... services delivered; establish and maintain process governance and oversight; develop standards (key ...business processes, identify areas for improvement, and support the design and implementation of ITSM and quality… more
- Insight Global (Newtown Square, PA)
- …and maintain program and projects for improving security posture and drive process improvements across information security and ITSM domains. Key ... Cloud Enterprise software client. We are seeking a versatile Cybersecurity Data Analyst with strong data engineering and data science skills to support cybersecurity… more
- CACI International (Chantilly, VA)
- …management, and conduct proactive problem and incident management * Works with the ITSM Process Leads and Customer Engagement Teams to identify and monitor ... Required: None Type of Travel: None * * * As a Service Performance Management Analyst , you will design , execute, and interpret past and real-time data to… more
- Georgia Systems Operations (Tucker, GA)
- …Bonus, PTO, and Volunteer Time Off This position, within the Enterprise Systems Analyst job family of IT, will have a shared responsibility between providing first ... an ability to listen to customer needs and take action to design /implement/test systems/solutions that exceed customer requirements. The ideal candidate will be… more
- CACI International (Chantilly, VA)
- …management, and conduct proactive problem and incident management * Works with the ITSM Process Leads and Customer Engagement Teams to identify and monitor ... Knowledge, Change, Configuration, and Release processes. As a Service Performance Management Analyst , you will: * Design , develop and maintain dashboards and… more
- Mastercard (Harrison, NY)
- …(or equivalent) level minimum) Strong experience in impact analysis & risk assessment design and process . Experience in designing, facilitating and reporting on ... businesses and governments realize their greatest potential._ **Title and Summary** Lead Analyst - Third Party Resilience Lead Analyst responsible for the… more
- TEKsystems (Halethorpe, MD)
- Description The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is ... delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform. The senior ServiceNow… more
- Insight Global (Surry, VA)
- …infrastructure management, and conduct proactive problem and incident management Works with the ITSM Process Leads and Customer Engagement Teams to identify and ... Job Description As a Service Performance Management Reporting Analyst , you get to: Monitor and query the...monitor process performance and Service Provider performance Analyze, define, and… more
- Entergy (New Orleans, LA)
- …performance targets + Lead ideation and requirement specification of reporting and other ITSM capabilities + Work closely with process owners and delivery teams ... various key performance indicators (KPIs) and IT Service Management ( ITSM ) fundamentals (eg, incident management, asset management, CMDB, change management,… more
- Mohawk Valley Health System (Utica, NY)
- … Analyst II will have primary responsibility for the design , build/configuration, testing, validation, documentation and ongoing support of various software ... Application Analyst II Department: MVHS IT Job Summary The...applications. Core Job Responsibilities + Design , build/configuration, testing, validation, documentation and ongoing support for… more
- Truist (Richmond, VA)
- …opportunities to use ServiceNow to achieve the organization's objectives 2. Leverages process innovation and visualization tools to design new business workflows ... following job description:** The ServiceNow Service Catalog Management Business Analyst will be a liaison between the business and...3. Conducts design thinking workshops for workflow design 4. Documents business processes and maps them to… more
- Eversource Energy (East Berlin, CT)
- …business processes\. This position consults in IT strategy and planning, workflow and process design , and product solution development\. The ITBSA is a leader ... functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Solution, and Enterprise IT… more
- Corning Incorporated (Charlotte, NC)
- IT SAP Global Trade Systems Analyst **Date:** May 29, 2025 **Location:** Charlotte, NC, US, 28216 **Company:** Corning Requisition Number: 67293 **The company built ... solutions in conjunction with SAP and Non-SAP components + Design , set-up, and test prototype and production Supply Chain...SAP + Understand GTS involvement in the Supply Chain process , required Compliance checks in export process … more
- Marathon Petroleum Corporation (San Antonio, TX)
- …also communicating to relevant stakeholders. + Software Development Life Cycle (SDLC) - A process used by the software industry to design , develop and test ... team under Commercial IT is seeking a dedicated and detail-oriented Business System Analyst (BSA). This role is pivotal in maintaining our high standards of… more
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