• Process Manager , ITSM Change…

    Insight Global (Miami, FL)
    Job Description Job Description: The Process Manager , ITSM Change & Release Management is responsible for overseeing and enforcing ITIL-based change and ... internal IT teams, business stakeholders, and service providers to drive process maturity, governance, and continuous improvement. Essential Functions: Manage the… more
    Insight Global (04/17/25)
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  • Manager , ITSM Incident & Problem…

    Insight Global (Miami, FL)
    Job Description Job Description: The Process Manager , ITSM Incident & Problem Management is responsible for overseeing and enhancing incident and problem ... (KPIs) and service level agreements (SLAs) for incident and problem management. Analyze ITSM data and reports to identify trends, gaps, and opportunities for … more
    Insight Global (04/17/25)
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  • IT Service Management Process Analyst

    Sierra Nevada Company, LLC (Lone Tree, CO)
    …team-oriented IT process expert? This is the opportunity for you! As a ITSM Process Manager , you will drive IT Service Management maturity at ... IT and beyond. You will be responsible for designing and implementing strategic ITSM process improvements based on an evolving ITSM road map. Scope can… more
    Sierra Nevada Company, LLC (05/01/25)
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  • IT Service Management Process Analyst

    Sierra Nevada Company, LLC (Lone Tree, CO)
    …team-oriented IT process expert? This is the opportunity for you! As a ITSM Process Manager , you will drive IT Service Management maturity at ... IT and beyond. You will be responsible for designing and implementing strategic ITSM process improvements based on an evolving ITSM road map. Scope can… more
    Sierra Nevada Company, LLC (02/14/25)
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  • ITIL Senior SME

    SOS International LLC (Fort Huachuca, AZ)
    …seeking an ITIL Senior SME in Fort Huachuca, AZ. The ITIL Senior SME is the overall ITSM process manager and applies an ITSM process -based approach ... task managers, external organizations, and other internal technical areas for all ITSM process responsibilities. Essential Job Duties Responsible for all aspects… more
    SOS International LLC (04/15/25)
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  • Manager ServiceNow Engineering

    GAF (Parsippany, NJ)
    …we protect what matters most. **Job Summary** As the ServiceNow Engineering Manager , you will be responsible for integrating industry-leading best practices into our ... ServiceNow platform, with a focus on supporting CMDB, ITSM , and ITOM. You will help maximize the value of our existing ServiceNow implementations and support… more
    GAF (03/18/25)
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  • Warehouse / Operation Manager

    Three Saints Bay (Washington, DC)
    …the DPAS Warehouse Module used to track warehouse assets. + Receive, review, update, and process ITSM work orders, currently BMC Remedy, and attach a signed bill ... **Warehouse / Operation Manager (4051)** Location **Washington, DC** Job Code **4051**...of lading or receipt to the ITSM work orders for vendor payment. + Review daily… more
    Three Saints Bay (04/01/25)
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  • Systems Engineer/Project Manager

    Leidos (Bethesda, MD)
    …where you can thrive, keep reading!** Leidos is seeking Systems Engineer/Project Manager to oversee the IT Operations & Maintenance (O&M) responsibilities of the ... standards. + Actively participate and mentor team members in solution design, process and/or approaches. + Coordinate receipt of new technology solutions provided by… more
    Leidos (03/28/25)
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  • IT Service Management Specialist III

    Emory Healthcare/Emory University (Atlanta, GA)
    …metrics, and dashboard reports to evaluate the ongoing effectiveness and trends of the ITSM process . + Works with managers to ensure compliance with process ... within the Information Technology Infrastructure Library (ITIL v3) framework. + Uses ITSM best practices frameworks to create, align, implement and improve multiple… more
    Emory Healthcare/Emory University (04/02/25)
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  • IT Asset Manager

    General Atomics (San Diego, CA)
    …Atomics is seeking a motivated individual to join our team as an IT Asset Manager The IT Asset Manager is responsible for the daily and long-term strategic ... strategies to optimize technology spend across the organization. The IT Asset Manager will also develop and implement procedures for tracking company IT assets… more
    General Atomics (05/02/25)
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  • IT Service Desk Quality Assurance Manager

    NuAxis Innovations (Washington, DC)
    Manager (DPM) or similar leadership role, stepping in for the Program Manager when needed. ** Process Improvement & Quality Assurance:** + Hands-on experience ... + Service Desk-specific certifications such as HDI Support Center Manager or ITSM certifications. Personal Attributes **Customer-Focused Mindset:**… more
    NuAxis Innovations (04/16/25)
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  • Manager , IT Service Delivery/Service…

    Burlington (Edgewater Park, NJ)
    **LOCATION** 4287 Route 130 S Edgewater Park NJ US 08010 **Overview** As Manager of IT Service Delivery/Service Management, you will be responsible for leading the ... Major Incident Management, Service Request Fulfillment, and Problem Management. The Manager will establish and monitor service metrics, ensure timely resolution of… more
    Burlington (02/14/25)
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  • SCITLS Ops Knowledge Manager

    General Dynamics Information Technology (Offutt AFB, NE)
    …your opportunity to make a personal impact as a **SCITLS Ops Knowledge Manager ** supporting USSTRATCOM. GDIT is your place to make meaningful contributions to ... career. At GDIT, people are our differentiator. As a **SCITLS Ops Knowledge Manager ** supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe… more
    General Dynamics Information Technology (03/12/25)
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  • ServiceNow Request Process Analyst

    Bank of America (Kennesaw, GA)
    …other duties as assigned **Required Experience:** + Minimum of 3 years of experience as a process manager for an IT Service Management process + Minimum of 1 ... years of experience managing controls for an ITSM process + Strong understanding of knowledge...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more
    Bank of America (04/30/25)
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  • IT Client Services Manager

    Bio-Techne (Minneapolis, MN)
    …and Asset Management. * Define and track key performance indicators (KPIs) for each ITSM process . * Report on performance against these metrics and identify ... a strategic thinker with strong leadership abilities and a deep understanding of ITSM frameworks and IT operations best practices. ESSENTIAL FUNCTIONS **This will be… more
    Bio-Techne (04/03/25)
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  • Technical Program Manager

    SMBC (Jersey City, NJ)
    …Governance Portfolio and Program Management Office is seeking a Technical Program Manager with Agile-Scrum Master experience to join the team. We are looking ... for an experienced Technical Program Manager an agile practitioner to manage the delivery of...(System Maintenance Logs) as part of the change management process + Ensures project closure activities are completed, including… more
    SMBC (04/26/25)
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  • IT Manager 1

    State of Nevada (NV)
    …Client Services Unit located in Carson City. This position reports to the IT Manager 3 responsible for IT Service Management ( ITSM ). The incumbent is responsible ... IT MANAGER 1 APPROXIMATE ANNUAL SALARY - $87,570.72 to...manages personnel actions, conducts training, and monitors performance using ITSM tools and metrics. THIS RECRUITMENT MAY CLOSE WITHOUT… more
    State of Nevada (04/26/25)
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  • SCITLS Change/ASI Manager

    General Dynamics Information Technology (Offutt AFB, NE)
    …ITIL 4 Specialist Drive Stakeholder Value; or ServiceNow Certified Implementation Specialist - ITSM ; or Certified Problem and Change Manager (CPCM) or HDI ... to make a personal impact as a **SCITLS Change/ASI Manager ** supporting USSTRATCOM. GDIT is your place to make...** **WILL MAKE AN IMPACT** + Manages change management process and coordinates IT change activities within the IT… more
    General Dynamics Information Technology (03/12/25)
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  • IT Manager (Service Now)

    MIT Lincoln Laboratory (Lexington, MA)
    …MIT Lincoln Laboratory is seeking a visionary and experienced ServiceNow Product Manager /Owner to lead and drive the next phase of our ServiceNow journey. ... that builds on the success of our Information Technology Service Management ( ITSM ) module implementation. We are expanding the platform to deliver an… more
    MIT Lincoln Laboratory (03/20/25)
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  • ServiceNow Program Manager / Product…

    Veracity Consulting Group (Glen Allen, VA)
    …firm focused on delivering transformative solutions across strategy, experience, process , technology, and culture. Combining the flexibility of a talent-driven ... industries and regions. We are seeking an experienced Program Manager / Product Manager with deep expertise...as a platform owner across multiple product suites (eg, ITSM , HRSD, CSM, IRM, Creator Workflows), with a proven… more
    Veracity Consulting Group (04/09/25)
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