- MISO Energy (Carmel, IN)
- …into how different departments contribute to our mission. You will work with the ITSM process area owner for Service Delivery, Incident, Problem, and ... Event management on the implementation of a new ITSM Platform and will focus on redefining the Service Catalog and evaluating service level agreements for Incident… more
- Baylor Scott & White Health (Dallas, TX)
- **JOB SUMMARY** The Technical Process Owner leads and guides the team in the inpatient (orders), lab and pharmacy portfolios in planning, design and implementing ... solutions are aligned to the enterprise standards. The Technical Process Owner is responsible for evaluating and...to implement new processes and provide input into the ITSM roadmap. + Mentor/coach other Process Managers… more
- Abbott (Abbott Park, IL)
- …female executives, and scientists. **The Opportunity** The **ServiceNow CMDB/CSDM Owner ** is responsible for overseeing the strategic planning, implementation, and ... (CSDM). This role requires a deep understanding of IT Service Management ( ITSM ) processes, data governance, and the ability to drive cross-functional collaboration… more
- J&J Family of Companies (Raritan, NJ)
- Technical Product Owner CAR-T Manufacturing Systems - 2406176869W **Description** Johnson & Johnson Innovative Medicine is recruiting a Technical Product Owner ... engineered to eliminate cancer cells expressing a specific antigen. Technical Product Owner is a: + Technical resource with scope of knowledge including… more
- System One (Baltimore, MD)
- …be accomplished by working with the ITSM Manager, the Software Asset Management Process Owner , and IT stakeholders to implement and manage best practices, ... by working with the ITSM Manager, the Software Asset Management Process Owner , and IT stakeholders to implement and manage best practices, process ,… more
- Wells Fargo (Westlake, TX)
- …analytical skills, extensive knowledge of Business Execution, and understanding of ITSM , delivering longer term and large-scale solutions. + Willingness to learn ... effectiveness and efficiency of Wells Fargo IT Service Management ( ITSM ) processes. + Collaborate and consult with various team...ServiceNow & to perform an impact analysis on the process gaps identified. + Reviews Key Risk Indicators and… more
- HCA Healthcare (Nashville, TN)
- …act as a project manager, business analyst, product tester, etc. . Leverages HCA ITG ITSM products and tools in accordance with ITIL standards. . Works ITSM ... training and education materials for diverse user bases. Leverages ITSM Knowledge base for tier 1 analysts to equip...and patching validation (as applicable and determined by product owner ). . Gathers and documents business, user, functional and… more
- Amazon (Seattle, WA)
- …in an enterprise environment, with a deep understanding of the core ITSM , Knowledge Management, and Workforce Optimization process areas and capabilities. ... formal business requirements. Using best practices, you will implement process and technical solutions in ServiceNow that align with...ServiceNow. You should have a deep overall knowledge of ITSM and ITIL methodologies as they relate to Service… more
- ServiceNow, Inc. (Santa Clara, CA)
- …Technology, you work for them. **About the Role:** As a Technical Product Owner for ServiceNow IT Operations Agent productivity and experience platform, you'll play ... boost agent productivity and efficiency using ServiceNow platform and products like ITSM , ITAM and Security Operations This collaborative role requires you to… more
- Randstad US (Madison, WI)
- …within the defined budget. + Liaises with and updates progress to the portfolio owner (deputy director of OEI). + Works closely with the sponsor(s) and business ... issues, only escalating as needed to sponsor and portfolio owner . This position is an active member of the...industry and ETF-specific standards. + C4. Strive for continuous process improvement through identifying root cause of problems and… more
- Allison Transmission (Indianapolis, IN)
- …Operations, the Delivery Manager will work in close partnership with service providers, ITSM process leads, and other IT staff to drive operational excellence, ... user services operating processes and procedures + Serve as process owner and manager for the Knowledge...parties and stakeholders. + Participate in ongoing maturation of ITSM tool (ServiceNow) to ensure maximum effectiveness with respect… more
- Forward Air (Dallas, TX)
- …features, trends, and best practices. Proactively identify opportunities for process improvements and innovation within ServiceNow ecosystem Qualifications: + ... + Experience on the ServiceNow Platform including customization of applications such as ITSM , ITOM, ITAM, HRSD, SPM and CSM + Strong proficiency in JavaScript, XML,… more
- Lincoln Financial Group (Columbus, OH)
- …dependencies. + Partnering with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap. + Staying ... business processes. In this role, you will collaborate with Process Owners and Requestors across IT and the Business...epics, document user stories, and collaborate with the Platform Owner to prioritize the backlog and evaluate current processes… more
- CareOregon (Portland, OR)
- …collaboratively in analyzing business needs to identify potential technical solutions and process impacts to inform business case and project proposal development. + ... support processes. + Lead continual improvement in system, service, and/or process performance. + Provide subject matter expertise and guidance for implementation,… more
- Colonial Pipeline Company (Alpharetta, GA)
- …(TSC) staff in delivering excellent end user service. This position serves as process owner for effective receiving, processing, routing as required, and closing ... passwords; addressing virus resolution, etc. This role serves as process owner for effective receiving, processing, routing...of working knowledge of ITIL Foundations. + Experience with ITSM tools such as Service-Now. + Experience of working… more
- TEKsystems (Halethorpe, MD)
- …delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform. The ServiceNow Team ... ServiceNow Platform; experience with at least 2 of the following modules ITOM, CSM, ITSM , SPM * Experience leading diverse Agile team * Experience working in an… more
- The Walt Disney Company (Burbank, CA)
- …background and applicable technology skills + Knowledge of ITIL v3 or later and ITSM + Experience as a product owner , driving the outcomes for multiple ... their business processes and provide thought-leadership on digital transformation and business process management. We have a high-level view of the business and… more
- CareOregon (Portland, OR)
- …and establish ITIL process owners, as necessary; operate as an ITIL process owner as needed. ServiceNow Platform Management + Ensure the creation and ... ISBI leadership to identify and address areas of ISBI process improvement. + Work collaboratively with other teams within...+ Acts as project manager for projects related to ITSM adoption and improvements. + Ensures project deliverables are… more
- Samsung SDS America (Ridgefield Park, NJ)
- …to work collaboratively with various stakeholders. Responsibilities: ZTM Implementation and Delivery Process Owner : + Own and oversee the comprehensive ... Enablement and Support Manager will be responsible for owning the delivery process of the ZTM application to end-customers and Managed Service Providers (MSPs).… more
- Insight Global (Chicago, IL)
- …Systems Administrator could serve as a project manager and product or services owner in this role. Team oriented, with a collaborative mindset Excellent written and ... software developers on system setup, configuration changes, and upgrades. Lead process improvement within the team including standard operating procedures, service… more