- American Bankers Association (Washington, DC)
- …Knowledge Base SME ** + Detailed recording, tracking, and documenting the incident and service requests, in real time including all successful and unsuccessful ... iOS devices up to date through a quarterly upgrade process . + Manage the Print Server and other systems...A+, MCSD, MCSA or MCSE + Experience with an incident tracking system (eg ITSM ticketing systems)… more
- Travelers Insurance Company (St. Paul, MN)
- …1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident , Problem, and Change Management, emphasizing ... practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you...improvement opportunities. + **ServiceNow Expertise** : Act as the Subject Matter Expert ( SME… more
- Arizona Public Service (Phoenix, AZ)
- …across the enterprise. You'll serve as the Major Incident Management (MIM) subject - matter expert , partnering with the Enterprise Emergency Management and ... Major Incident / Incident / Problem Consultant | ITSM ...practices with hands-on experience in Major Incident , Incident , and Problem Management. + ServiceNow Expert :… more
- MUFG (Jersey City, NJ)
- …Platform Delivery and Services team. **Responsibilities:** + Serve as the technical subject - matter - expert and platform architect for ServiceNow platform + ... Management platform while supporting current state. + Take ownership and collaborate with ITSM process /function owners and SMEs across IT to implement and… more
- Leidos (Washington, DC)
- **Description** Leidos is hiring a SME Software Developer on the ESA V program. ESA V is an IT applications and infrastructure services program supporting several ... including software application support, enterprise infrastructure support, service desk, ITSM , deskside support, workstation engineering and maintenance, telecommunications and… more
- Michaels (Carpenter, IA)
- …inbound/outbound data flows via FBDI, ADFDI, or web services. + Act as the Tier 2 subject matter expert ( SME ) for Oracle Cloud Financials/EPM. Mentor ... and lead both the business and technical release management process . In addition, you will help identify, analyze, and...+ Proficiency in using JIRA, ServiceNow, or a similar ITSM platform for incident and change management.… more
- Applied Materials (Santa Clara, CA)
- …of data, access control, and system configurations. + **Client Engagement:** Act as a subject matter expert , providing advice and recommendations to clients ... Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM , ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications. + **Strategic… more
- GovCIO (Washington, DC)
- …is a hybrid remote position. **Responsibilities** + Serve as the technical lead and subject matter expert for the ServiceNow platform, ensuring alignment ... and configuration support for ServiceNow modules, including but not limited to Incident , Problem, Change, Request, Asset, CMDB, Knowledge, and Service Portal. +… more
- SpaceX (Hawthorne, CA)
- …asset health, lifecycle status, application dependencies, and risk exposure. + Serve as subject matter expert on CMDB architecture, data modeling, ... Your work will help ensure accurate insights across IT assets, incident patterns, and financial accountability - supporting the reliability and resilience… more
- Insight Global (Charlotte, NC)
- …a well-engineered result. The Administrator is also responsible for acting as a ServiceNow subject matter expert amongst an application development team to ... capabilities in accordance with ITIL best practices - Learn about the existing process design and implementation of Service Catalog, Incident , Problem Change and… more
- ADM (Erlanger, KY)
- …Performance Manager is responsible for the performance of the services by Service Provider/s. A functional subject matter expert , as well as an expert in ... problems, change management processes, and escalation procedures + Is the Client expert for problem and incident management reporting, trend analysis and… more
- Citigroup (Irving, TX)
- …maintenance practices, operational workflows, and system reliability. + Serve as a technology subject matter expert for internal and external stakeholders, ... **_(eg, code deployments, infrastructure updates)_** through a formalized change management process **_(eg, ITSM , ServiceNow)_** with proper documentation and… more
- Insight Global (Portland, OR)
- …involving system implementations, upgrades, and migrations across multiple teams. Act as a subject matter expert and escalation point for complex technical ... Observability tool configuration and management Patch and vulnerability management Incident response and resolution Documentation and compliance reporting Recommend,… more
- MUFG (Jersey City, NJ)
- …provide more details. **Role Summary** + Serve as the functional and technical subject - matter - expert and platform architect for ServiceNow platform and ... support of multiple products. + Take ownership and collaborate with various process /function owners and SMEs across IT, Security and other stakeholders to implement… more
- Eaton Corporation (South Milwaukee, WI)
- …disposal of other IT assets. * Learn the standard IT Service Management ( ITSM ) processes of Asset Management, Change Management, Incident Management, Request ... of Eaton's internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and… more
- PNC (Akron, OH)
- …with support changes/updates - Adhere to Service Desk and Company Polices and Incident Management process PNC will not provide sponsorship for employment visas ... ITSM ), PC/Workstation Hardware, PC/Workstation Software, Service Request Management Process , Software Installation and Support, Technical Troubleshooting, Telecommunications **Work… more
- Leidos (Lorton, VA)
- …practices for our Federal Government customers. Responsibilities also include ServiceNow SME support for proposals and opportunity growth under the Practice ... technical guidance and support for ServiceNow IT Service Management ( ITSM ) and the IT Asset Management (ITAM) module, specifically...and be able to exercise discretion. + Develops business process maps using a standard methodology and toolset with… more
