- City of New York (New York, NY)
- … Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of ... Resource Management System (CHRMS), Remedy and others. The Help Desk Level 1 Representative will:...from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to… more
- Citi Trends (Savannah, GA)
- …our team, growing with our company, and always seeking to provide an amazing level of service . **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + Utilize your skills ... **Job description** **Role: Tech Desk Support Analyst** **Reports to: IS Manager** **Positions...center: 1 year (Required) + Customer support: 1 year (Preferred) + Customer service : … more
- CACI International (Forest Heights, MD)
- …to resolve VIP incidents by coordination, as necessary. Executes against established Service Level Agreements (SLAs). Documents resolutions and updates self-help ... Tier 1 Help Desk Specialist Job Category: Information...groups to resolve issues that go beyond the Tier 1 level . This includes coordination with Tier 2… more
- State of Massachusetts (Chelsea, MA)
- …projects are assigned and processed within expected timeframes. . Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review ... Tier 1 support and infrastructure calls. The Service Desk Analyst will provide high quality...Tier 1 calls. . Perform all Tier 1 level triage and support as detailed… more
- Chenega Corporation (Arlington, VA)
- …+ Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual ... Software Development, and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level :Secret Clearance. Top Secret… more
- Leidos (Lorton, VA)
- …multiple tasks/projects concurrently with minimal supervision. + Understands and monitors EHD Service Level Objective (SLO) and creates key metrics reports for ... includes: + Hire, train and coach the EHD Tier 1 team, + Train and coach EHD Tier ...team and providing performance feedback. + Proven experience in Service Desk /Help Desk environments including… more
- State of Colorado (Golden, CO)
- IT Service Desk Manager Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4918592) IT Service Desk Manager Salary $108,000.00 - ... is pleased to announce an opening for an IT Service Desk Manager. The person in this...that measure key performance indicators ( KPI ) , service - level agreements ( SLA ),… more
- General Dynamics Information Technology (Washington, DC)
- …to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... Desk experience with a minimum of 4+ years' experience leading a Service Desk + Security Clearance Level : Active Top Secret + Certification: ITIL v3 or… more
- Leidos (Lorton, VA)
- …application owners and others for quick customer resolution. + Understands EHD Service Level Objectives (SLOs) and the Tier 1 role in support of meeting ... **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1 , to...of degree. + US Citizen. + Proven experience in Service Desk /Help Desk environments. +… more
- NuAxis Innovations (Washington, DC)
- …in developing and implementing Quality Control Plans (QCPs) for service desk operations. + Knowledge of enterprise- level ITSM tools and integration into ... **IT Service Desk Quality Assurance Manager** Location...Full-Time Equivalents (FTEs). + Expertise in ensuring compliance with Service Level Agreements (SLAs) and Key Performance… more
- Northern Rivers Family Services (Albany, NY)
- Service Desk Tech 1 Job...Main-NRFS - Albany, NY Position Type Full Time Education Level High School/GED Salary Range $22.00 - $26.00 Hourly Travel ... 50% Job Shift Day Job Category Information Technology Description As a Service Desk Technician, you will support staff, management, and executive personnel by… more
- V2X (Springfield, VA)
- …Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an Information Technology ... the desktop level . + The IT Enterprise Service Desk supports a wide array of...Security Certified Practitioner (SSCP) + Experience + Shall have 1 or more years of experience working in an… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. The Service Desk Unit is part of a...Desk unit. RESEARCH PROJECTS COOR(MA)-MGR - 0527A Qualifications 1 . Do you have a baccalaureate degree from an… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 0 (PIPELINE) - TS/SCI...outage information to co-workers and customers + Provide tier 1 response to customer service requests received ... Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 0 (Pipeline)to join our Team...10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier 1… more
- Helena School District (Helena, MT)
- Tier 1 Help Desk Technician JobID: 2976 +...Working knowledge of web page design and support. Entry level salary range is $22.73 - $25.82 per hour DOQ/DOE ... Position Type: InformationTechnology/ Help Desk + Date Posted: 4/11/2025 + Location: Lincoln Center...work as part of a team of 13 serving 1 ,000 employees across 18 campuses in Helena. Some of… more
- General Dynamics Information Technology (Aberdeen, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... **Req ID:** RQ197472 **Type of Requisition:** SCA **Clearance Level Must Be Able to Obtain:** Top Secret...Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ... customer and customer specific business environment. Maintains an understanding of customer Service Level Agreements. + Develops and maintains technical skills… more
- TEKsystems (Minneapolis, MN)
- Description This desk is a level 1 ...to 5:00pm. Skills Help desk , Support, Help desk support, Troubleshooting, Service desk , Customer ... , Windows 10, Active directory Top Skills Details Help desk ,Support,Help desk support,Troubleshooting, Service desk...(80% there currently) * O365 experience * Experience with Service Now Experience Level Intermediate Level… more
- Fotona (Irving, TX)
- …communications + Manage customer service ticket database and records + Provide Level 1 support to customers and strive to close tickets without escalation ... ease of use, and durability. Fotona is seeking a Service Desk Agent to join our team...as in a team environment. Requirements: + At least 1 year of experience in Customer Care, Technical Support,… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day...as needed **What You'll Get To Do:** Provides first level support for inbound incidents and Service ... support related to system and application issues High comfort level working with technology at a fast pace Ability...service and/or support experience working in a Help Desk , Service Desk , or Call… more