- Fiserv (Omaha, NE)
- …an impact on a global scale, come make a difference at Fiserv. **Job Title** Major Incident Management Workload Coordinator **About your role:** We are ... seeking a detail-oriented and proactive Major Incident Management Workload Coordinator to join the FICC (Fiserv Incident Command Center). This candidate… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …and leadership programs + And more **Description** **RESPONSIBILITIES:** + Manage the ITSM Major Incident Management process according to ITIL and ITSM ... practices. + Lead the activities required for effective and efficient operation of Major Incident Management within the ITSM tool. + Support the … more
- JPMorgan Chase (Columbus, OH)
- Propel operational success with your expertise in Major Incident Management and a commitment to continuous improvement. As a Technology Support III - ... Major Incident Management team member in Consumer & Community Banking - Mission Control, you will ensure the operational stability, availability, and… more
- Guardian Life (Holmdel, NJ)
- …and Change & Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage across US and India), ... Demonstrable ability to lead and manage teams, particularly in a 24/7/365 Major Incident Management environment. + Extensive experience in managing Major… more
- Capgemini (Austin, TX)
- …up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides ... Management processes; * Supports the effective operation of the Major Incident Management Process; * Ensures that stakeholder resources are appropriately… more
- Fiserv (Omaha, NE)
- …Manager **About your role:** We are seeking a highly skilled, detail-oriented and motivated Major Incident Management SRT (Senior Response Team) associate to ... as quick and safe service restoration for the clients. + MIMIC ( Major Incident Management Information and Collaboration) Tool: Responsible for ensuring… more
- General Dynamics Information Technology (Falls Church, VA)
- …to include but not limited to the incident management plan, major incident management plan, cybersecurity response plan. + Manage events/incidents ... AND PERSONAL IMPACT** + Support incident and problem management practices while conducting Major Incident handling responses for the DoDIN-A(NG) and… more
- Cognizant (Fort Mill, SC)
- …established SLAs. + Document detailed incident timelines and key milestones during Major Incidents. + Utilize incident management tools such as ... **Job Summary:** We are seeking an experienced and proactive Major Incident Manager with a minimum of...incidents. + Apply ITIL best practices and adhere to incident management procedures and protocols. + Organize… more
- BJs Wholesale Club (Marlborough, MA)
- …metrics (MTTA, MTTR, FCR, abandon rate) with actionable insights. + Lead the major incident management function, including defining escalation paths, ... & Service Desk) + Oversee real‑time monitoring, incident triage, and major ‑ incident management ensuring MTTR and communications SLAs are met. + Maintain… more
- Burlington (Edgewater Park, NJ)
- …with a strong focus on Incident Management , Request Fulfillment, Problem Management , Major Incident Management , and Service Catalog optimization. ... the execution of Incident , Request for Service, Problem, and Major Incident Management processes, ensuring timely resolution and root cause analysis.… more
- Amentum (Huntsville, AL)
- …gates (approvals, testing, monitoring, comms) and verify post change health. ** Incident & Major Incident Management ** * Own P1/P2 Major Incident ... leadership role * Must have demonstrated command of ITIL 4 practices ( incident / major incident , problem, change, release, service level,… more
- Amentum (Colorado Springs, CO)
- …monitoring, comms) and verify post change health and user impact. ** Incident & Major Incident Management ** * Ensure high quality first response (Own ... P1/P2 Major Incident bridges, communications, and stakeholder updates...incident reviews with actions. **Problem, Availability & Continuity Management ** * Drive RCA with durable corrective actions; track… more
- Burlington (Edgewater Park, NJ)
- …leading a team of about 10 direct reports responsible for enterprise monitoring, major incident management , job scheduling, data center operations, and ... layers across corporate, store, and distribution center systems. + Own the Major Incident Management process - from bridge facilitation to communications to… more
- Insight Global (Mclean, VA)
- …https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 2+ years of experience with Major Incident Management , Change Management , ... Management functions. This position owns and drives Major Incident bridges and Problem investigations to...feedback/action - Assists with documentation and administrative support for Major Incident response and Problem Management… more
- LA Care Health Plan (Los Angeles, CA)
- …and Process excellence organization and will be primarily responsible for Batch Support and Major Incident Management . The Manager will provide end to end ... Hands on experience with monitoring and ticketing tools. Experience in Incident Management , Change Management and Problem Management . Experience… more
- MUFG (Tempe, AZ)
- …Operations Center (GSOC) to ensure timely and effective resolution of reported cases. ** Major Responsibilities** + Incident Management & Coordination + ... and arrange closures in alignment with Crisis and Critical Incident Management protocols + Team Leadership &...Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties… more
- Dollar Tree (Chesapeake, VA)
- …opportunities, and analyze potential solutions to support business goals and objectives + Direct major incident management as needed + Must have flexible ... to make recommendations to resolve ticket volume + Assist with critical incident management escalations to ensure IT business and IT leaders are kept abreast… more
- Quality Technology Services, LLC (Suwanee, GA)
- …Facilities Support Engineer I (FSE)** will be primarily responsible for all facilities' major incident management , monitoring a dashboard for EMPS/BMS ... integrity. Other duties and responsibilities will be assigned by management as needed. The Operations Service Center is a...may be assigned.** + Able to run, coordinate a Major Incident bridge, create an incident… more
- Bank of America (Kennesaw, GA)
- …and work with the Problem Manager to diagnose root causes for complex/high impact major incident / problem management investigations. *Assess monitoring for ... major production triage efforts and work with problem management in the identification of root cause of highly...* Engage as a subject matter expert (SME) in major incident triage efforts, failure scenario modelling… more
- Capgemini (Southfield, MI)
- …levels of decision-makers + Knowledge of ITIL processes ( Incident , Change, Problem, Major Incident Management ) + Mentoring team members in day-to-day ... + Manage end-to-end Endpoint Security Solutions including installation, configuration, management , administration, and troubleshooting + Hands-on experience in the… more
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