- Banc of California (Beverly Hills, CA)
- …of the company's network , software, and computer systems, performing routine Service Desk tasks, and participating in special department projects as ... of employee resource groups, and more. TOGETHER WE WIN(R) **THE OPPORTUNITY** The Service Desk Support Specialist II is responsible for providing technical… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...strong understanding of all layers of the OSI model, network devices and enterprise monitoring tools. Strong… more
- AeroVironment (Albuquerque, NM)
- …standard operating procedures and technical guidelines relating to IT + Completes daily service desk activities monitoring ticketing system and providing ... **Worker Type** Regular **Job Description** **Summary** The Service Desk Technician II is part...VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/ network printers, and any… more
- NuAxis Innovations (Washington, DC)
- …The Help Desk Manager oversees the daily operations of the WMATA IT Service Desk , providing leadership, direction, and technical support to Tier I and Tier ... walk-up counter, etc.). + Leadership & Team Development + Lead, coach, and mentor Service Desk staff; provide daily, weekly, and monthly performance feedback. +… more
- Red River (Chantilly, VA)
- …functionality and enhancing their computing experience through efficient remote monitoring , maintenance, and proficient identification and resolution of issues. ... the organization's reputation with existing clients by providing exceptional customer service . Ideal candidates should exhibit enthusiasm, focus, and a keen… more
- GCI Communication Corp (Anchorage, AK)
- …service delivery through traffic engineering, capacity analysis, and mobility KPI monitoring . Coordinate RAN Software upgrades, Network Impact Reports (NIR), ... Tier 3 escalation support for complex customer complaints related to wireless network performance and service disruptions. + Troubleshoot and resolve site-level… more
- Ace Hardware (East Stroudsburg, PA)
- …helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. **About This Role** The Customer ... Service Representative (CSR) is the frontline connection between our...ensuring timely and professional responses. o This includes actively monitoring and maintaining customer text feeds to ensure prompt… more
- Bluepeak (Sioux Falls, SD)
- …effectively communicate and coordinate information during outage events. + Using the Network Monitoring and troubleshooting tools, the NOC Technician is expected ... Services and supporting infrastructure. + Clear outages after service has been restored and tested. Alert personnel via...Trace Route, NS Lookup. Exposure to SolarWinds or other network monitoring platforms is preferred.? + Candidates… more
- CN (Homewood, IL)
- …of rolling stock and locomotives. The position leads the development of monitoring tools, reporting, performance monitoring , and development of processes to ... Mechanical, and other departments . Ensure compliance with train crews, Network Operations Centre (NOC), Support Representatives, and Field Managers . Cooperate… more
- Bank OZK (Little Rock, AR)
- …includes acceptable use and consequences of non-compliance. + Assists in resolving service desk security emails and escalates security incidents by coordinating ... and collaborating with the SOC (Security Operations Center), Help Desk , IT, Risk teams and LOBs to remediate identified risks and vulnerabilities, as necessary. +… more
- Nexagen Networks Inc (Aberdeen, MD)
- Computer Network Support Specialists ( Service Desk Support Service Specialist) Intermediate Security Clearance Requirement: Current and Active DoD Secret ... well as the candidate's experience, education, skills, and current market conditions.) As the Service Desk Support Service Specialist , you'll join a… more
- Epsilon, Inc (Greenville, SC)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point...skills. + Experience implementing best practices and tools and monitoring effectiveness and a passion for driving internal process… more
- TEKsystems (Indianapolis, IN)
- …7a to 7p. Then 7a to 11a on Wed morning (Note: Wed will not be service desk work but basic desktop support tasks. Imaging computers and prepping and shipping ... and any SAP is a plus. * The Sr. Service Desk Analyst needs to have ability...resolving user problems, escalating complex issues, assisting with onboarding, monitoring systems, and developing documentation and training materials. This… more
- CACI International (Sterling, VA)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... Local * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology experience to join our Customs… more
- Life-Science Innovations, LLC (Willmar, MN)
- …applications, and phones, while also monitoring , escalating, and fulfilling service requests such as network or application access and hardware/software ... The IT Service Desk Analyst II is responsible...resolve issues with hardware, software, applications, mobile devices, and network connectivity. + Serve as an escalation point for… more
- Lilly (Indianapolis, IN)
- …who are determined to make life better for people around the world. **IT Service Desk Agent** At Lilly, our commitment to a digital-first, automation-driven ... way we deliver IT services. As **a Lilly IT Service Desk Agent** you will be a...ticket hygiene and ensure accuracy of support data. **Experience Monitoring & Trend Identification** + Use endpoint tools and… more
- TEKsystems (Indianapolis, IN)
- Senior Service Desk Analyst Onsite, Indianapolis, IN Technical Skill + Customer Service + Troubleshooting + ServiceNow + Active Directory + Okta + VPN + ... Windows + Imaging Description The Senior Service Desk Analyst serves as the main...resolving user problems, escalating complex issues, assisting with onboarding, monitoring systems, and developing documentation and training materials. This… more
- SOS International LLC (Pearl Harbor, HI)
- …Performs systems/ network monitoring of the relevant enclaves; monitoring duties may include reviewing server/ service / network performance, ... SOSi is on the hunt for a **skilled Enterprise Service Desk Specialist** to support a high-impact...personnel with tracking, prioritizing, and resolving systems, services and network issues within the supported environment. Document and assess… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …improvement, performance monitoring , and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe applications, and ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...modifications to enhance the usability of Information Systems and network resources. + Route and escalate requests to Tier… more
- Link Solutions Inc (Adelphi, MD)
- … service improvement, and performance monitoring . + Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...modifications to enhance the usability of Information Systems and network resources. + Route and escalate requests to Tier… more
