- USAA (Charlotte, NC)
- …center management related systems for workforce management, call routing, reporting, call recording , etc. For example: NICE , Aceyus, Genesys, Cisco, ... transfers and identifying ways to reduce, caller intent categorization, first call resolution, call reduction strategies. Additionally, this role is… more
- Huntington Ingalls Industries (Newport News, VA)
- …lines and planes, measuring in-process hull circularities, measuring and recording critical ship's dimensions and supporting production by providing profiles ... Test. Must be able to work all assigned shift. ** Nice to Have** High school graduate or equivalent preferred....to from this e-mail address. Additionally, you may also call **###** for assistance. Press #2 for Newport News… more
- Huntington Ingalls Industries (Newport News, VA)
- …control systems. In addition, you will examine records to ensure proper recording of transactions and compliance with applicable laws, agreements, and policies. ... Bachelor's Degree and 0 years of relevant exempt experience. ** Nice to Have** + Data Analytics + CPA, CIA,...for reasonable accommodation will be responded to from this e-mail address. Additionally, you may also call **###** for… more
- MUFG (New York, NY)
- …software, Microsoft Teams Calling, NICE NTR and Cisco Calabrio call recording platforms and IR Prognosis performance management + **Certification** ... + ** Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : + Must be… more
- Motion Recruitment Partners (Pleasanton, CA)
- …and 3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call ... Experience** + Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, Five9, or other Contact center platforms in...with QoS, SIP, and VOIP best practices in a call center environment. + Strong understanding and working knowledge… more
- MUFG (New York, NY)
- …and Flow + ** Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : ... Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- Citigroup (Irving, TX)
- …PCF, OpenShift, Oracle RDBMS, MS SQL, Gemfire caching, Cisco softphone libraries and NICE call recording , Github Co-pilot **Job Family Group:** Technology ... **Job Family:** Applications Development **Time Type:** Full time **Primary Location:** Irving Texas United States **Primary Location Full Time Salary Range:** $125,760.00 - $188,640.00 In addition to salary, Citi's offerings may also include, for eligible… more
- TEKsystems (Omaha, NE)
- …at least 1-3 years of Call Center experience + Background in insurance is nice to have but NOT REQUIRED + MUST HAVE high school diploma or greater + Excellent ... mentoring, and encouraging. + Track attendance for representatives including approving and recording paid time off, recording unexcused absences and tardiness,… more
- USAA (Plano, TX)
- …center management related systems for workforce management, call routing, reporting, call recording , etc. For example: NICE , Aceyus, Genesys, Cisco, ... transfers and identifying ways to reduce, caller intent categorization, first call resolution, call reduction strategies. Additionally, this role is… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- TEKsystems (East Lansing, MI)
- Description RJP (Real Job Preview) Zoom call with the team will be November 4th from 1:00-2:30, equipment pick up will be November 17th from East Lansing and the ... up services Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service… more
- MetLife (Cary, NC)
- …& Support: * Design, implement, and maintain Genesys Cloud CX solutions including call routing, call recording , Architect, Integrations, Analytics, IVR/IVA ... workforce management (WFM), quality assurance (QA), and analytics tools. eg NICE IEX, Intradiem, Thrive. * Familiarity with Agile methodologies, DevOps practices… more
- Humana (Helena, MT)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording , Workforce Management, AI/ML, Chatbots etc. + ... large scale cloud contact center experience solutions (SaaS vendor solutions like NICE , Genesys, etc.)** + Experience in implementing capabilities including (but not… more
- Allied Universal (Charleston, SC)
- …locks, card readers, ancillary door devices + IP/analog cameras, head-end video recording devices + Wired/wireless systems and intercom systems + Troubleshoot and ... to the overall success of the organization + Available for schedule "on- call " duties to respond to emergency service tickets/requests + Strong troubleshooting… more
- Allied Universal (Phoenix, AZ)
- …card readers, ancillary door devices + IP and analog cameras, head-end video recording devices + Wired and wireless systems and intercom systems + Troubleshoot and ... diploma or equivalent is required + Available for scheduled "on- call " duties to respond to emergency service calls +...or ability to hold license once hired **PREFERRED QUALIFICATIONS ( NICE TO HAVE):** + Manufacture certifications in any of… more
- Allied Universal (Atlanta, GA)
- …locks, card readers, ancillary door devices + IP/analog cameras, head-end video recording devices + Wired/wireless systems and intercom systems + Troubleshoot and ... access control, video management and intrusion detection solutions + Ability to be on- call on a rotational basis + High school diploma or equivalent + Must… more
- Coinbase (Phoenix, AZ)
- …improvements in reliability and observability * Participate in code reviews and on- call rotation, lead incident response, and foster a team-wide environment that ... Master's degree in Computer Science, Software Engineering, or equivalent experience * Nice to haves:* * Experience designing public-facing APIs * Experience building… more
- Coinbase (Jefferson City, MO)
- …improvements in reliability and observability * Participate in code reviews and on- call rotation, lead incident response, and foster a team-wide environment that ... Master's degree in Computer Science, Software Engineering, or equivalent experience * Nice to haves:* * Experience designing public-facing APIs * Experience building… more
- Allied Universal (Boston, MA)
- …locks, card readers, ancillary door devices + IP/analog cameras, head-end video recording devices + Wired/wireless systems and intercom systems + Troubleshoot and ... to the overall success of the organization + Available for scheduled "on- call " duties to respond to emergency service tickets/requests + Strong troubleshooting… more
- Coinbase (Salem, OR)
- …- whether that's writing/reviewing code or technical documents, participating in on- call rotations and leading incidents, or triaging/troubleshooting bugs. * Your ... world together drives you to excel in this role. * Nice to haves:* * Crypto-forward experience, including familiarity with...interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications… more
