- Fiserv (Omaha, NE)
- …applications and from third-party tools such as Genesys Infomart, Nice WFM, Nice NPM, Verint Call Recording , Smartguide, Workday. Relationship building ... center tools such as Genesys Voice Platform, Avaya, Outbound Dialer, Nice WFM, AmplifAI, Verint Call Recording , and Smartguide KMS. + Experience with Azure… more
- AIG (Jersey City, NJ)
- …and support. + Strong experience of Genesys Cloud. + Prior experience of Avaya CM and NICE call recording solutions preferred. + Able to develop self and ... others through coaching, contributing to team success, continuously learning and sharing knowledge. + Demonstrate ability to formally present technical material related to design governance and metrics based initiatives. + Able to interact with vendors to… more
- Chewy (Plantation, FL)
- …scalable and maintainable technical solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), ... technical design with staffing and operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911),… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …Digital Modernization to ensure compliance and support for Computer-aided Dispatch, the multimedia call logging/ recording system NICE , Radio, MTPD Text Tips, ... high standards in public safety communications. This is a 24/7 on- call position, with onsite work required Monday through Friday. **Minimum Qualifications**… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- KMC (Lake Forest, CA)
- …compliance in call reviews. + Familiarity with QA tools and call recording systems such as Cisco, Five9, NICE , LiveVox, or similar telephony platforms. + ... and funding departments to evaluate compliance and service quality. + Evaluate call recordings to ensure customer verification, FDCPA compliance, appropriate use of… more
- Capgemini (New York, NY)
- …Watson). * Deep understanding of CTI, IVR, SIP, WebRTC, screen pop, and call recording /monitoring. * Familiarity with cloud platforms (AWS, Azure, GCP), contact ... contact center solutions using platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, or Cisco Webex Contact Center. * Architect omnichannel experiences… more
- Elevance Health (Indianapolis, IN)
- … call volume in the long-term (typically 12-18 months). + Captures call baseline data, recording and removing volume-driven events, determines historical ... The **WFM Analyst Senior** is responsible for accurately predicts call volumes, average speed of answer (ASA), service levels,...& Experiences:** + Experience working with Genesis Cloud and NICE software tools are preferred. Please be advised that… more
- ManpowerGroup (New York, NY)
- …"referral") **What's the Job?** + Maintain and analyze large datasets of voice recording metadata (eg, timestamps, users, call durations). + Help create ... Analyst, you will be part of a Client Experience Call Center analytics team. The ideal candidate will have...with structured and semi-structured data across multiple systems (eg, NICE , Verint, Red Box, or internal platforms). + Support… more
- OneMain Financial (Baltimore, MD)
- … centers, branches, and corporate sites. This includes inbound/outbound dialing, call recording , dialer/IVR functions, and other voice servicing functions. ... and implementing telephony services hoted platforms such as Avaya, Alvaria/Noble, NICE , Five9, LiveVOX, RingCentral, or Amazon Connect. + Ability to effectively… more
- Huntington Ingalls Industries (Newport News, VA)
- …control systems. In addition, you will examine records to ensure proper recording of transactions and compliance with applicable laws, agreements, and policies. ... Bachelor's Degree and 0 years of relevant exempt experience. ** Nice to Have** + Data Analytics and AI +...for reasonable accommodation will be responded to from this e-mail address. Additionally, you may also call **###** for… more
- Huntington Ingalls Industries (Newport News, VA)
- …control systems. In addition, you will examine records to ensure proper recording of transactions and compliance with applicable laws, agreements, and policies. ... Master's Degree and 4 years of relevant professional experience ** Nice to Have** Data Analytics and AI CPA, CIA,...for reasonable accommodation will be responded to from this e-mail address. Additionally, you may also call **###** for… more
- Sprinklr (TX)
- …Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, Vonage, Nice CXone, Talkdesk, Avaya OneCloud, etc. + Strong customer interpersonal skills, ... WebRTC, audio processing + Knowledge in CTI or Voice recording products, VOIP, Dialer, ACD, IVR, SBC + Exposure...management + At least two years' experience with telecom, call center integration, and VoIP, including developing and deploying… more
- Allied Universal (Grand Rapids, MI)
- …card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems + Troubleshoot system ... effective interaction with internal & external customers + Available for scheduled "on- call " duties to respond to emergency service calls + Strong troubleshooting… more
- Advantive (Tampa, FL)
- …+ Create content for and deliver enablement for GTM teams on revenue engagement, call recording , CRM and other sales technology platforms + Monitor for effective ... ability to leverage sales tools to enhance process efficiency and drive results Nice to have qualifications: + Go-to-market tech tools: Specifically in Outreach and… more
- Allied Universal (Boston, MA)
- …locks, card readers, ancillary door devices + IP/analog cameras, head-end video recording devices + Wired/wireless systems and intercom systems + Troubleshoot and ... to the overall success of the organization + Available for scheduled "on- call " duties to respond to emergency service tickets/requests + Strong troubleshooting… more