- US Tech Solutions (Phoenix, AZ)
- **Duration: 6 months contract (Hybrid)** **Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to ... mainly) from our offshore contact center against a new, comprehensive quality framework,...Quality Assurance role within a contact center environment, preferably with experience supporting offshore … more
- CenterWell (Augusta, ME)
- …caring community and help us put health first** The Program Management Lead, Offshore Coding Operations conducts quality assurance audits of medical records and ... leaders. + Serve as liaison and primary point of contact with the offshore (vendor) leaders. +...Regional Coding Leaders, develop strategies for continuous improvement of offshore coding processes and quality . + Post-Visit/… more
- Access Dubuque (Dubuque, IA)
- Director of Contact Center Operations **Colony Brands, Inc.** 1 Positions ID: 6833 Posted On 12/26/2025 **Job Overview** SC Data Center , Inc., an affiliate ... our senior leadership team. The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents across inbound, outbound,… more
- Baylor Scott & White Health (Dallas, TX)
- …and mid-term roadmap development, and operational excellence across voice and contact center platforms that support mission-critical clinical and operational ... informed about industry trends and best practices to continually improve our contact center capabilities. + Collaborate with cross-functional teams to ensure… more
- Otsuka America Pharmaceutical Inc. (Princeton, NJ)
- …SOPs, internal controls and service standards. . Lead and collaborate with the offshore accounting team to ensure high- quality and timely delivery of accounting ... inquiries in a high volume environment. This role oversees offshore delivery partners, drives operational excellence, and ensures compliance...scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If… more
- Gilead Sciences, Inc. (Foster City, CA)
- …Compliance, MLR, Medical, Legal, and Global IT. + **Manage strategic vendors and offshore teams** , driving accountability to SLAs, quality standards, and ... Content Production, and Creative Operations, including oversight of global vendor and offshore delivery partners. This role is critical to ensuring the operational… more
- Blue Cross and Blue Shield of Minnesota (Eagan, MN)
- …stakeholder value. You'll lead with a sharp focus on performance, managing offshore vendor partnerships with precision and accountability. With a passion for ... continuous improvement, and achievement of performance goals across the service center . * Leads talent development and succession planning, implementing programs… more
- University of Washington (Seattle, WA)
- …IOOS and Ocean Acidification Research programs, and the Washington Ocean Acidification Center . The purpose of the research projects is to provide reliable, ... long-term, real-time, high- quality oceanographic and atmospheric observations in support of 1)...on the Washington shelf to provide early warning of offshore toxic HABs and to inform HAB forecasts. This… more
- Capgemini (Columbia, SC)
- …post-delivery review to ensure that the Delivery Unit functions as a Profit Center * Ensures effective resource utilization across onsite and offshore including ... strategy through the group * Responsible for Contribution Margin, Onsite- offshore ratios, revenue growth, revenue recognition and leakage control, billing,… more
- TEKsystems (Dallas, TX)
- …Google CCaaS Practice Architect is responsible for designing, developing, and implementing advanced contact center solutions using Google Cloud's Contact ... delivery practice engagements, collaborating with cross-functional teams to deliver complex contact center solutions. Mentor engineers and guide the development… more
- Ochsner Health (Morgan City, LA)
- …our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ### (select option 1) or ... Morgan City, LA. Our staff is committed to delivering quality healthcare, excellent quality measures and patient...need an accommodation to complete the application process, please contact our HR Employee Solution Center at… more
- NTT America, Inc. (Plano, TX)
- …to support regional clients and time zones. + Balance onshore, nearshore, and offshore delivery models while maintaining Epic quality and compliance standards. ... our team remotely. **Role Overview** The Vice President, Epic Center of Excellence (CoE), is a senior leadership role...& Compliance** + Serve as a senior point of contact with Epic Systems. + Collaborate closely with Epic… more
- Black & Veatch (Overland Park, KS)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... and business needs + Be network security lead for offshore engineering staff in troubleshooting, daily tasks, and change...following: + Network routing protocols (BGP/OSPF) + Cisco Data Center Networking + F5 Load Balancing + High level… more
- TEKsystems (Dallas, TX)
- …AutoML, Generative AI capabilities (eg, leveraging Gemini, RAG patterns), Document AI, and Contact Center AI. . Develop and implement robust, scalable, and ... of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to… more
- Deloitte (Hermitage, TN)
- …may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations ... such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound… more
- Black & Veatch (Houston, TX)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... of multiple concurrent OT projects, ensuring alignment with client expectations, quality standards, and financial targets. + Provide executive oversight across the… more
- NTT America, Inc. (King Of Prussia, PA)
- …time and should be a task master. + Must have worked in the onsite/ Offshore Delivery Model. + Excellent Communication skills and must be able to conduct him/herself ... Rest Web Services and .Net technologies for the Application Development Center . + Perform requirement Analysis, defining system functionality and writing code… more
- Genentech (South San Francisco, CA)
- …primary driver of data strategy, analytics, and insights for the Population Health Center of Excellence (CoE). This role is responsible for building data products, ... to assess Population Health outcomes. + Effectively interact with and guide offshore teams to ensure alignment with project objectives and maintain high- quality… more
- Charles Schwab (Southlake, TX)
- …and advisors through various channels (Schwab.com, rep tools, branch tools, call center , etc.). This group is primarily focused on building, delivering, and ... in line with the organization's vision. * Delivering work on time and with quality . * Reviewing team's work in planning to ensure teams understand work breakdown and… more
- R1 RCM (Ogden, UT)
- …Develop and coach team members in skills and processes to promote quality . Expert knowledge in accounts receivable follow up/team processes and procedures. Measure ... sense of urgency. Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and...a liaison between hourly and management staff for training, quality and general questions. Train and educate staff on… more