- Amazon (Sumner, WA)
- …can't even image yet. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team is responsible for providing support to internal fulfillment ... ship customer orders. In this role on the MSP CX team, you will hire and develop a team...Your team will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices,… more
- Edgewood Management Corporation (Gaithersburg, MD)
- Digital Marketing and CX Manager Job Description: The Digital Marketing and CX (Customer Experience) Manager holds a pivotal role in developing and ... companies. As a perpetual learner, the Digital Marketing and CX Manager will consistently identify and manage...+ Strategic Collaboration: Work closely with the SVP of Marketing/ CX , marketing, compliance, and operations teams, to… more
- SAP (Alpharetta, GA)
- …with potential customers delivering superior customer experience. As a Digital Sales Development Manager of Customer Experience ( CX ), you will work with and ... personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad...Partners resources, as well as Customers. The Sales Development Manager manages a team of CX Sales… more
- Microsoft Corporation (Redmond, WA)
- …artificial intelligence, driving innovation and large-scale AI implementation. The Customer Experience ( CX ) Data and AI team within this group is dedicated to ... mission. We are looking for a Principal Data Science Manager to drive data science for our efforts in...drive data science for our efforts in the Microsoft Support space. Microsoft's mission is to empower every person… more
- Walmart (Bentonville, AR)
- …marketing and communication teams to design and develop adoption campaigns for identity CX + Support the development of storytelling material with internal ... a unified strategy around customer identity. We are seeking a **Senior Manager , Business Strategy - Identity Customer Experience** for the Customer Digital Identity… more
- Amazon (Detroit, MI)
- …the TPM guides them through the entire lifecycle, from planning and execution to ramp-up support . The Program Manager should be adept at developing new work and ... and easy-to-service. In the position of Sr Technical Program Manager , Deploy & Ramp Up (TPM), you will be...(MSP CX -QA), (II) Deployment & Ramp-up (MSP CX -DR), and (III) Support (MSP CX… more
- ServiceNow, Inc. (Atlanta, GA)
- …than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow, you will be at the forefront of building the next ... + Engage with internal stakeholders (such as other PMs, architecture, operations , business development, sales, marketing, and customer success teams) and customers… more
- Wolters Kluwer (Columbus, OH)
- …so, then come grow with us! This is a remote position and will report to the Manager , CX /UX Design - DXG TAA US Professional Market and under the leadership of ... **Senior CX /UX Designer - Remote R0040974** We are excited...+ Elicit feedback and iterate designs quickly. + Provide support to development and QA resources during implementation and… more
- Warner Bros. Discovery (Richmond, VA)
- …coaching to improve and optimize performance. They will also work closely with the operations team, including their direct manager and senior leaders, to ensure ... you can thrive. **Your New Role ** The Customer Support Lead will provide guidance to coordinators, assist with...complexity in a short amount of time. They will support omnichannel communication including phone calls, emails, chat interactions,… more
- SAP (Alpharetta, GA)
- …a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and ... Hub. They will join territory and account planning to support the team and will be the future candidate...basis correctly, working together with their sales team and manager as necessary + Provide best in class digital… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- The Manager , Commercial Business Operations & Customer Experience will play a key role within the Omnichannel Operations team, which supports marketing and ... expert (SME) overseeing and supporting the creation, implementation, and maintenance of CX /omnichannel plans and journeys that drive and support brand… more
- Audacy (Philadelphia, PA)
- **Overview** Audacy is looking for a Manager to join our Technical Operations & Support team within Audacy's Digital Operations . You will be responsible ... for leading a technical managed services support team with one goal: providing world-class customer experience...to change based on business needs but we're hiring manager positions for the following: **A Shift:** 7am ET… more
- Hensel Phelps (Irvine, CA)
- …and subject matter experts of building systems, envelopes, campus, and client operations . **Position Description:** The Solutions Manager role is focused on ... multiple projects. This position reports directly to the Facility Solutions Regional Manager and will be supported by remote Facility Solutions Associates. **Salary… more
- Walmart (Bentonville, AR)
- …developing a unified strategy around customer identity. We are seeking a Senior ** Manager , Operations - Identity Customer Experience** for the Customer Digital ... Identity team. **What you will do:** ** Support development of Identity customer experiences across a specified...store (eg store service desks, checkout)** + Analyze existing CX flows at different touch points + Design experiments… more
- Capgemini (Atlanta, GA)
- Customer Experience Strategy and Service Operations Manager **Title:** Customer Experience Strategy and Service Operations Manager **Location:** Jersey ... are looking for a Customer Experience Strategy and Service Operations Manager who will help drive service...and manage excel efficiently. + Understand basics of service operations and CX tools ie workflow systems… more
- EDB (Columbus, OH)
- …Program Manager ** **Job Summary** Enterprise DB is seeking a highly motivated and experienced CX Portfolio and Program Manager to join our team. The CX ... financial results and other relevant metrics + Lead and contribute to other CX initiatives to support customer value realization, retention and growth and… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support ... and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start… more
- Amazon (Sumner, WA)
- …across 3 pillars: (I) Quality Assurance (MSP CX -QA), (II) Deployment & Ramp-up (MSP CX -DR), and (III) Support (MSP CX -S). We are open to hiring ... the entire products' lifecycle (from product development, to deployment, to support & service), embodying Amazon's leadership principle: Customer Obsession. We raise… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support ... and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW MCI is seeking an Insurance Operations Manager experienced in Property and Casualty and Life insurance to support complex business process ... position has experience planning, directing, supervising, and coordinating insurance operations through phone and automation service transactions. In addition, the… more