- Vail Resorts (Vail, CO)
- …and hotel staff, as necessary, to include filling in other roles such as concierge, greeter, PBX , Guest Service Agent , and any other assistance when ... Desk Team and is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest … more
- The Resort at Paws Up (Las Vegas, NV)
- … to join our team in Las Vegas, Nevada. The PBX (Hotel Communications) Agent serves as the central hub of guest communication and service coordination, ... the luxury standards of the resort by delivering exceptional service , anticipating guest preferences, and ensuring operational...guest experience. Systems & Technical + Operate the PBX /console and Maestro PMS to update guest … more
- IHG (Santa Monica, CA)
- …handling procedures and security protocols. + Participate in training programs to enhance guest service skills. **What We need from you:** + Previous experience ... Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service . + Outstanding organizational abilities and skill for… more
- Omni Hotels (Austin, TX)
- …arrivals and departures within a short period of time + Previous customer service experience + Previous hotel PBX /front desk experience is strongly preferred ... working for a company with a reputation for exceptional service . We embody a culture of respect, gratitude and...Job Description Omni Hotels & Resorts is seeking aPBX Agent including a $500 Sign-On Bonusfor the beautiful Barton… more
- Omni Hotels (Hot Springs, VA)
- …+ To be thoroughly acquainted with the AM and PM checklist. + Process guest check-outs according to Omni's Moments of Service and Standard Operating Procedures. ... included within guest folios + Log all guest requests, service deficiencies, and work orders...+ Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures… more
- Omni Hotels (Dallas, TX)
- …the pride that comes from working for a company with a reputation for exceptional service . We embody a culture of respect, gratitude and empowerment day in and day ... all incoming calls courteously and efficiently. To perform other essential PBX /Telecommunications duties. Responsibilities + Answer all incoming phone calls to the… more
- The Resort at Paws Up (Greenough, MT)
- …+ Ensure confidentiality of guests before and throughout their stay. + Assist with guest service issues promptly and efficiently. + Sell and promote resort ... extraordinary. Position: We are seeking a talented Front Desk Agent to join our team. What We Offer: +... enrichment activities, accurately and promptly assisting to remedy guest service issues. + Keep up-to-date knowledge… more
- Spanish Peaks Mountain Club (Park City, UT)
- …guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations + Communicating and partnering with ... is personalized and executed seamlessly + Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings… more
- Marriott (New York, NY)
- **Additional Information** **Job Number** 25184988 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton New York Central Park, 50 ... order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding,… more
- Vail Resorts (Vail, CO)
- …computer experience- requires use of internet and other application systems + High guest service expectations, initiative and ability to hold a conversation with ... dining, Rock Resorts Spa and fitness center. **Job Summary:** PBX Operators are responsible for providing the Guest...knowledge is a plus. Continually provide prompt and courteous service when answering guest calls and making… more
- The Walt Disney Company (Kapolei, HI)
- …computer experience- requires use of internet and other application systems + High guest service expectations, initiative and ability to hold a conversation with ... and much more! Operators are responsible for providing the Guest 's first experience with the Spirit of Aulani while...needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions… more
- Kimpton Hotels & Restaurants (Sacramento, CA)
- **What You'll Do** The Guest Service Agent /Night Auditor is responsible for registration and check-out, PBX operations, mail and message service all ... At least one year of previous experience in a full- service hotel front desk operation. + High school diploma...education degree (GED) required. + Knowledgeable of immediate area, services , attractions, and events. + Flexible schedule, able to… more
- Kimpton Hotels & Restaurants (Santa Barbara, CA)
- …it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message ... service all the while providing outstanding service to our guests along the way. You'll act...customer-facing role is preferred. + Knowledgeable of immediate area, services , attractions, and events. + Flexible schedule, able to… more
- Sage Hospitality Group (New Orleans, LA)
- …guests and VIP's by providing accurate and timely information and services . Responds to telephone and in-person inquiries regarding reservations, hotel information ... and guest concerns. **Responsibilities** + Greets and completes established check-in...responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls,… more
- Omni Hotels (San Diego, CA)
- …+ Must be able to work the days evenings, weekends, and holidays. + Prior guest service experience is required. + Prior PMS Cashiering experience is required. + ... familiar with emergency procedures and Alarm System in the PBX department. + Be familiar with guest ...guest requests and concerns, effectively adhering to the service recovery process. + To be thoroughly knowledgeable of… more
- Travel + Leisure Co. (Clearwater Beach, FL)
- …of the resort and operating PBX as needed while enhancing the overall guest experience with exceptional service . **How You'll Make an Impact:** + Greet ... flow of lobby traffic, while also offering general concierge services for guests. The Universal Agent will...guest request and/or complaints. + Delivering general concierge services for all onsite guests by providing several ways… more
- Omni Hotels (Frisco, TX)
- …Frisco Resort & Spa. Job Description Omni PGA Frisco Resortis seeking a friendlyIdeal Services Agent (Full Time)to join our team. Omni Frisco PGA Resort located ... acquainted with the AM and PM checklist. + Process guest check-outs according to Omni's Moments of Service...+ Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures… more
- Travel + Leisure Co. (Chicago, IL)
- …into exceptional experiences for millions of travelers worldwide. **Job Summary** The Universal Agent is responsible for greeting and registering guest in and ... to the site's sales team, while enhancing the overall guest experience with exceptional service . **Essential Job...PBX and direct calls utilizing proper etiquette. Receive guest requests and/or complaints and ensure that appropriate actions… more
- Sage Hospitality Group (Portland, OR)
- …Agent ** to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest ! Poised in the heart ... the structure's storied past, both in its striking decor and impeccable service . Individualistic design traits celebrate the surroundings of one of finest LEED… more
- Sage Hospitality Group (Portland, OR)
- **Why us?** We are looking for a new **Front Desk Agent ** for The Hotel Zags. Position requires availability for afternoon and evening shifts, with Sunday and Monday ... Zags is all about the city around it.** **Job Overview** **Front Desk Agent ** responds in a professional and courteous manner to arriving, departing and in-house… more