- JPMorgan Chase (Houston, TX)
- …support, and vendors, to resolve network issues promptly. + Develop and implement problem management processes and procedures to improve network reliability and ... to facilitate swift resolution and clear communication throughout the incident lifecycle. + Provide senior management with...is a plus. + Experience with ITIL or other problem management frameworks. + Ability to work… more
- CVS Health (Lansing, MI)
- … management , and other team members to plan and implement Incident , Problem , and Change management related process improvements, report service ... to all affected parties, including executive management . + Maintain accurate incident and problem records in ticketing systems (eg, JIRA, ServiceNow). +… more
- NiSource (Columbus, OH)
- …years of experience in IT Service Management , including at least 4 years in a problem or incident management role. + 3+ Years using ServiceNow and report ... timelines. **Essential Functions** + Own the Incident , Major Incident and Problem processes. + Ensures that each process is operating as designed and… more
- JPMorgan Chase (Columbus, OH)
- …are met + Ability to execute within a customer-centric environment + Experience in Incident management process and procedures within a large techology ... commitment to professional growth and excellence. + Participate in post- incident reviews and problem management ...learning and process enhancement, driving improvements in incident management practices + Proactively engage in… more
- Truist (Raleigh, NC)
- …may change from time to time. 1. Incident Management : Lead the incident management process to identify, analyze, and resolve incidents in a timely ... actions and improvements. 6. Process Improvement: Develop and maintain incident management policies, procedures and documentation; Identify trends in… more
- CACI International (Sterling, VA)
- …Analyze incident data, metrics, and trends to identify areas for improvement in the incident management process . + Support the training of IT staff on ... with other ITSM process teams to ensure proper integration of incident management with related processes. + Support continuous improvement initiatives within… more
- Amazon (Bellevue, WA)
- …strategic thinking with hands-on problem -solving, always focused on improving incident management and safety across Amazon's logistics network. Basic ... hands-on Sr. Technical Product Manager to join the On-Road Incident Management (ORIM) team within Last Mile....workplace accommodation or adjustment during the application and hiring process , including support for the interview or onboarding … more
- NANA Regional Corporation (San Antonio, TX)
- The Incident and Problem Management Analyst serves as the primary point of contact for incident and problem reporting within the client organization. ... like to request a reasonable accommodation for any part of the employment process , please contact us at ###@akima.com or ### (information about job applications… more
- General Dynamics Information Technology (Chantilly, VA)
- …of customer Incident and Change management processes + Knowledge of customer Problem Management process + Supervisory or management experience + ... is responsible for managing team of IT professionals responsible for incident and problem management activities for desktop service support from central… more
- JPMorgan Chase (Tampa, FL)
- …from business disruption, minimizing the impact to customers, the Firm, and the Market. Incident management is a 24/7, 365-day global activity driven by any ... disruption eg, application or Clearing House/ Agent Bank outage. As an Incident Management Vice President in Global Command Centers-Payments Operations, you… more
- Wells Fargo (Charlotte, NC)
- …**Desired Qualifications:** + Education in and/or experience with concepts of incident management + Understanding of technology problem management and ... Global Incident Command Center (GICC), a central part of Enterprise Incident Management . The GICC provides global, enterprise-wide, all hazard monitoring,… more
- AECOM (Colonial Heights, VA)
- …individuals selected will be required to successfully complete certification training. The Incident Management Coordinator (IMC) is part of a regional traffic ... incident management operations team that works to...and effectively in emergency situations. + Ability to effectively problem solve and apply critical thinking to traffic operations… more
- Optiv (Fort Worth, TX)
- …will be fully remote and can be hired anywhere in the US._ An Enterprise Incident Management (EIM) Consultant is a highly skilled incident responder capable ... and incidents + Ability to manually collect relevant data sources during an incident . + Ability to identify, describe and report threat vectors and forensic… more
- Fiserv (Omaha, NE)
- …setting with a focus on continuous improvement. The role requires outstanding problem management , communication, collaboration, and ability to drive operational ... resolution and ownership for client impacting incidents and open problem records and assign tasks for all incidents you...5+ years of operational experience. + 3+ years of Incident Management experience. + 2+ years of… more
- University of Miami (Miami, FL)
- …+ Cloud Security certification + Minimum 7 years of relevant experience + Security incident management processes and tools. + Security risk assessment process ... Department Specific Functions + Develops and maintains the security incident response process , including all required supporting...Threat intelligence management lifecycle. + IT end-to-end problem management and root cause analysis is… more
- University of Miami (Miami, FL)
- …hackers to attack IT platforms and automated information systems. + IT security incident management processes and tools. + IT operations and support ... organization. + Manage the day-to-day operations for event and Incident management activities. + Ensure deadlines are...and other business units. + Knowledge of IT end-to-end problem management and root cause analysis, which… more
- JPMorgan Chase (Columbus, OH)
- …supporting of full stack technology systems, applications, or infrastructure. + Working on incident , problem , event management for employee platforms. + ... (ITIL) framework. **Preferred qualifications, capabilities, and skills** + Experience in Incident Management tools, specifically ServiceNow. + Experience with… more
- Capgemini (Austin, TX)
- …and follow agrees process . The role ensures that the output from Major Incident Management process is of high quality and provides management ... Management Team and therefore works closely with Incident Management , Problem Management...owning the conversation if required **Desired Skills:** Oversees the Incident Management process delivery; Pro-actively… more
- Nelnet (Centennial, CO)
- …Incident Management background preferred. - Ideal to have prior incident management or problem resolutions experience. COMPETENCIES - ... for people where they live, learn, and work. The Incident Management Team manages service outage or...of all event analysis documentation, in addition to maintaining/updating process documents and templates. EDUCATION: - Bachelor's degree in… more
- Amazon (Herndon, VA)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter… more