- Marriott (Columbus, OH)
- …support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- Merck (Boston, MA)
- …and maintain patient continuity of supply. Working independently, the Clinical Supplies Project Manager (CSPM) designs strategic and operational plans for all ... teams and the operational/executional arms within the business. Clinical Supplies Project Managers (CSPMs) are responsible for the translation of global clinical… more
- CVS Health (New Albany, OH)
- …health care more personal, convenient and affordable. Job Summary: The Operational Readiness Project /Program Manager is a product management role within the BTSS ... bot that is the strategic replacement for the traditional IVR that is in place today. This position is...to >30M calls per year + Liaison to Account Manager teams, Legal, Compliance, WFM, etc. + Marketing artifact… more
- Publicis Groupe (St. Petersburg, FL)
- …Experience working with multiple vendors on complex, multi-channel programs such as IVR providers, call center providers, fulfillment vendors, email service ... at @EpsilonMktg. **Job Description:** We are currently looking for an accomplished Senior Account Manager to act as the primary client liaison for one or more of our… more
- Publix (Lakeland, FL)
- **27835BR** **Position Title:** Operational Support Manager - Lakeland **Department:** Public Affairs **Location:** Lakeland, FL **Description:** Publix's Customer ... Care and Social Media (CCSM) department is seeking an Operational Support Manager to lead communication, training and development, as well as systems support. This… more
- CVS Health (Hartford, CT)
- …days from home per week at one of our office locations The Privacy Manager will be responsible for working mainly with the Medicare area (Medicare Advantage, Group ... the development and operation of services, products, and capabilities. Privacy Manager will minimize risk by: 1) Anticipating, identifying, assessing and monitoring… more
- CVS Health (Buffalo Grove, IL)
- …all levels of the organization Preferred Qualifications: + Strong experience and project implementation on contact center technology + Experience working in Contact ... Center technology for large scale call centers. + Working experience with some or all...experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya +… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …out. Report routine project status on a timely basis to OTS's Procurement Project Manager and any problems or delays immediately to the supervisor and to ... Paging, Key Systems projects statewide. Secondary focus on Automated Call Distribution (ACD), Integrated Voice Response ( IVR )...OTS's Procurement Manager . Upon request, provide project information to… more
- Arizona Public Service (Phoenix, AZ)
- …of various computer systems utilized within area of assignment such as Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), Predictive Dialer and ... of all Customer Experience (CX) Center queues, including customer inquiries, call volumes, customer traffic, and staffing levels, etc. and taking independent… more
- NiSource (Columbus, OH)
- …will work closely with the lead Enterprise Architect for the domain, the IT Portfolio Manager , and the Project Manager of these projects to organize the ... NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced Metering Infrastructure, Call Centers, CRM, Sales,… more
- PNC (Dallas, TX)
- …field on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Experience in the below area preferred: * Genesys Cloud * ... IVR * Microservices * API's * Verint * NICE * Call Recording * Telephony The positions does require occasional on call responsibilities. **Job Description** +… more
- CVS Health (New York, NY)
- …and affordable. Position SummaryJoin Fortune 7 CVS Health as a Sr. Manager of Application Development within the Shared Services and Advanced Technology Delivery ... (SSATD) organization. As an Applications Development Senior Manager , Pega Lead Decisioning Architect , you will collaborate with both full-time employees and… more