- Travelers Insurance Company (St. Paul, MN)
- …accountability for management and stakeholders, ensuring the adoption and integration of ITSM processes to achieve corporate goals. Independent and critical ... improving production engineering practices. Ensure alignment of engineering practices with ITSM processes . Engage with Software Engineering chapter for… more
- Howmet Aerospace (Pittsburgh, PA)
- …(CSDM) + IT Asset Management (ITAM) + Discovery + Service Mapping + Patterns + Data Manager + Experience with ITSM processes , including but not limited to IT ... in Pittsburgh, PA. The Senior IT Service Manager serves multiple roles within the ITSM ...to IT Change Management. The candidate will govern these processes and lead the weekly change control meetings. The… more
- St. Luke's Health System (Boise, ID)
- **Overview** St. Luke's Health System is seeking a Senior IHT Process Manager to join our Enterprise Service Management (ESM) team with the ServiceNow Platform. ... The Senior IHT Process Manager is responsible for...of multiple Enterprise Service Management (ESM), IT Service Management ( ITSM ) processes based on the Information Technology… more
- J&J Family of Companies (Raritan, NJ)
- …of America **Job Description:** We are seeking a multifaceted and innovative ** Senior Manager , Process & AI Automation, Application Reliability** to spearhead ... AI tools. **Skills Required:** + Bachelor's Degree + Solid understanding of core ITSM processes : Incident, Problem, Change, and Request Management + Expertise in… more
- NVIDIA (Santa Clara, CA)
- …by great technology-and amazing people. At NVIDIA, we are seeking a highly skilled Senior Engineer Operations Manager to join our world-class NGC Cloud team. In ... Coordinate incident, problem, and process adjustment procedures in alignment with ITSM guidelines + Collaborate with multi-functional teams to identify operational… more
- Deloitte (Dallas, TX)
- Cyber Digital Identity and Access Management CyberArk Senior Solution Delivery Manager Our Deloitte Cyber team understands the unique challenges and ... security, business transformation, and continuous compliance. Work You'll Do As a Senior Solution Delivery Manager , you will: + Demonstrate advanced… more
- Enterprise Mobility (St. Louis, MO)
- …reliable experiences for our customers in an evolving transportation landscape. As an **IT Senior Manager leading the Ticket Services area** , you will play a ... the business applications that support the reservations and rental processes of over 1 million vehicles in the US,...managing a global support structure + Experience with an ITSM solution, Service-Now or similar + Experience leading teams… more
- Signature Aviation (Orlando, FL)
- …integrations (REST/SOAP APIs, LDAP, SSO, Active Directory). + Experience supporting ITIL-based ITSM processes and managing CMDB, asset management, or service ... Signature Aviation is seeking a dynamic and highly skilled Senior ServiceNow Administrator to manage and enhance our enterprise ServiceNow platform. Reporting to the… more
- Serco (Herndon, VA)
- **Position Description** The Senior Manager , Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , ... to: careers@serco-na.com . Click here to apply now (https://careers-sercous.icims.com/jobs/72329/ senior - manager -service-operations %28hybrid-in-herndon%2c-va%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830) **New to Serco?** Join… more
- Palo Alto Networks (Santa Clara, CA)
- …Career** We are seeking an experienced, technically deep, and strategic Product Manager to drive the vision, strategy, and execution for our Proactive Operational ... expertise in network and security health management, NOC and SOC team processes , and troubleshooting and remediation workflows within large, complex deployments +… more
- Vanguard (Wayne, PA)
- …SLAs, KPIs, and user satisfaction targets are met. + Implement ITIL-based processes for incident, problem, and change management. + Drive automation, self-service, ... workplace technology, or IT operations, with at least 5 years in a senior leadership role managing large, distributed teams. + Proven track record of leading… more
- Marriott (Bethesda, MD)
- …and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes . + Develop and manage scripts and workflows for task automation and ... web services, and other integration methods. + Orchestrate and automate cross-platform processes and data exchanges to improve efficiency. + Use the Setup Assistant… more
- CACI International (Forest Heights, MD)
- …and CMMI frameworks within the organization. Develop and maintain documentation to support ITSM processes and CMMI levels. This includes compliance with periodic ... Quality Management Office Manager Job Category: Information Technology Time Type: Full...This role ensures alignment with industry standards such as ITSM (Information Technology Service Management) and CMMI (Capability Maturity… more
- Leidos (Fort Belvoir, VA)
- **Description** This ** Senior ** **IT Service Management ( ITSM ) Problem Manager ** position is a specialized role within the DTRA I3TS program. This unique ... underlying problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. + Reporting: Generate reports on problem… more
- Beth Israel Lahey Health (Charlestown, MA)
- …logging, triaging, resolving, and timely follow up of service requests/incidents. The Senior Field Support Technician interacts with all levels of BILH colleagues ... service and various information technology areas. On a day-to-day basis, the Senior Field Support Technician ensures proper operation and support of PC's, printers,… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a ** Senior ** **ServiceNow Platform Administrator** to support our USSS Network Operations and Security Center (NOSC) ... + Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB). + Perform regular system… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Senior ServiceNow Administrator/Developer to support our USSS Network Operations and Security Center (NOSC) proposal. This ... DC and is a hybrid remote position. **Responsibilities** + Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.… more
- Northramp LLC (Reston, VA)
- …SharePoint, and modern collaboration and analytics tools. + Familiarity with ITSM processes , performance management frameworks, ServiceNow, and multi-vendor IT ... IT Performance Metrics & Customer Experience Senior Leader + Reston, VA + Category: Subject...Subject Matter Expert + Type: Full-time + Min. Experience: Manager Opportunity Northramp is looking for an IT Performance… more
- Cupertino Electric (San Jose, CA)
- **Posting Title:** Sr Service Desk Technician **Reports To:** Manager , IT Service Desk **Location:** San Jose, California **Salary Range:** $32.45/hour to ... and we do it with great people. Using well-designed processes and controls, integrating smart and reliable solutions, and...financial impact. **ABOUT THE ROLE** We are hiring a ** Senior Service Desk Technician** to provide high-quality IT support… more
- Truist (Atlanta, GA)
- …(United States of America) **Please review the following job description:** The Senior Director of Enterprise Resiliency Planning & Execution is a pivotal leadership ... ITIL framework expertise to establish and enhance Incident and Problem Management processes . 7. Establish key performance indicators (KPIs) and metrics to measure… more