- SharkNinja (Needham, MA)
- …do not negatively impact product quality. Track and manage digital escalations , providing clear, accurate customer-facing responses. Own product health reporting and ... guidance. Regularly present updates, insights, and strategic recommendations to senior leadership. Qualifications Bachelor's degree in Mechanical Engineering, Quality,… more
- Merck & Co. (Rahway, NJ)
- …relevant reporting for all cyclical processesRun INSPIRE employee recognition program including supplier management and oversightOversight of Equity Administration ... globally, including participant experience and supplier management.Support process-related escalations with our global service delivery teams and provide training to… more
- CVS Health (Hartford, CT)
- …And we do it all with heart, each and every day. **Position Summary** As a Senior Manager , Program Escalations & Defect Management for CVS Health, ... navigate all defects submitted. **Required Qualifications** + 7+ years of experience in Program or Product Management within the Healthcare field. + 4+ years of… more
- Walmart (Bentonville, AR)
- **Position Summary ** The Senior Manager , Specialty Compliance and Ethics (IP Escalations ) leads Walmart's global intellectual property escalation operations ... this role manages the resolution of high-sensitivity intellectual property escalations involving internal and external stakeholders, ensuring timely, accurate, and… more
- Amazon (Seattle, WA)
- …and customer success for Amazon's fastest-growing smart property platform? We're seeking a Senior Program Manager to establish and own dedicated deployment ... management for Alexa Smart Properties enterprise customers. As a Senior Program Manager for Alexa...performance metrics related to deployment completion rates and customer escalations A day in the life Your day centers… more
- NTT DATA North America (Dallas, TX)
- …organization, apply now. We are currently seeking a ServiceNow - Engagement Manager / Program Manager - Senior to join our team in Plano, Texas (US-TX), ... United States (US). **Job Description:** ** Senior Engagement Manager - ServiceNow** **Location: Remote...levels of client satisfaction and proactively address risks and escalations . Financial Oversight - Manage project budgets exceeding M+,… more
- Intuit (Mountain View, CA)
- …the Small Business Group's (SBG) Product TPM team as a Sr Staff Technical Program Manager focused on accelerating growth of the QuickBooks Business Platform. The ... delivery across initiatives + Effectively identify and manage dependencies across the program + Effectively manage risks, issues, and escalations and drive… more
- Walmart (Bentonville, AR)
- …factories to the Walmart Fulfillment network. We are seeking an experienced Senior Manager to own the customs program in a fast-paced, rapidly growing, cross ... service. **What you'll do ** The Senior Manager will own the customs program , which...+ Managing Issues - Drive resolution of key issues, escalations , and projects. + Working cross-functionally and across multiple… more
- Chewy (Minneapolis, MN)
- **Our Opportunity:** Chewy is seeking a ** Senior Program Manager & Data Scientist, Voice of the Customer (VoC)** to lead and drive one of our VoC program ... frameworks to measure the impact of customer experience initiatives. + **Manage escalations with analytics** : Conduct root cause analysis (RCA), quantify impact,… more
- Walmart (Bentonville, AR)
- …it is a career destination. **What you'll do ** **What you'll do ** As the Senior Manager , Program Management for our Medical Claims Programs, you will be ... helping to design and deliver a comprehensive vendor management program that supports our nationwide claims business. You will...and cost savings. + Address and resolve discrepancies or escalations in the bill review process. + Generate and… more
- Intuit (New York, NY)
- **Overview** Come join Intuit as a Senior Program Manager ! **Responsibilities** + Collaborate closely with stakeholders to ensure the team focuses on ... key stakeholders informed about portfolio progress, risks, and issues. + Manage program dependencies, reporting, and leadership escalations and communications. +… more
- Parsons Corporation (Centreville, VA)
- …**Job Description:** Parsons is looking for an amazingly talented ** Senior Program Director- Risk, Issue, and Opportunity Manager ** to join our team! ... the R&O Management Team that will support the full program scope for the FAA BNATCS; defines governance, coordinates...and **visible to the PMO and FAA** , with escalations , trends, and status reporting built into monthly cycles.… more
- Palo Alto Networks (Santa Clara, CA)
- …the kind of precision that drives great outcomes. We are looking for a senior and experienced customer support manager with experience working with customers in ... Networks business relationship and/or sales opportunities with key customers. These escalations typically have executive visibility and involve issues that span… more
- Amazon (Denver, CO)
- …you to own them to completion. Amazon Web Services is looking for a Senior Technical Infrastructure Program Manager - Material Development to lead the ... needed improvements * Anticipate supply chain challenges, manage risk and escalations , and balance technical requirements versus business constraints * Coordinate… more
- Marriott (Bethesda, MD)
- …learning tech helps power this experience globally for our associates. The Role. The Senior Manager , Learning Tech Strategies + Solutions sits within our Global ... Learning Leaders to help solve our learning needs via our technology. The Senior Manager provides thought leadership and develops + delivers meaningful business… more
- Carrier (Palm Beach Gardens, FL)
- …or follow Carrier on social media at @Carrier. **About This Role** The Senior Manager , US Benefits is a highly experienced professional responsible for ... requirements, while aligning with the company's strategic goals. The Senior Manager will work closely with ...and present reports on benefits utilization, cost trends, and program performance to senior leadership, making recommendations… more
- Towne Park (Kansas City, MO)
- …and may be subject to a specific plan or program terms. **SUMMARY** The Senior Account Manager directly oversees one Tier 3 or 4 assigned account and the ... management, guest satisfaction, and client satisfaction and business development objectives. The Senior Account Manager reports to the Area or District … more
- TD Bank (Greenville, SC)
- …about creating a culture of compliance that will cascade throughout the organization. The Senior Compliance Business Manager will serve as a key member of the ... depending on availability and individual circumstances._ **Job Profile Summary:** The Senior Compliance Business Oversight Manager provides advice, support and… more
- The ODP Corporation (Boca Raton, FL)
- **Overview** A Senior Manager , Technology Fulfillment is responsible for the planning, execution and customer experience for our product and service offerings on ... of the project. + Be the point person for escalations and serve as the domain expert of your...You will be eligible to participate in an incentive program , paid in accordance with the Incentive Plan terms… more
- Pegasystems (Waltham, MA)
- Senior Manager of Technical Support Engineering Job Category: Engineering & Cloud Location: US - Massachusetts - Waltham **Meet Our Team:** We are the face of ... to align on account health and support goals. * Lead technical escalations and cross-functional efforts to resolve root causes and inspire customer confidence.… more
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