- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... Citizen + DoD Secret Clearance required + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...& Problem-Solving:** + Expertise in analyzing ticket trends, resolving incident escalations, and optimizing workflows to improve service… more
- Crate & Barrel (Northbrook, IL)
- …looking for a driven professional with an inclusive mindset to join our team as a Service Desk , Manager This is an on-site position (Monday through Thursday) ... day basis. A day in the life as a Service Desk , Manager + Create,...ITIL Foundations Certification preferredStrong familiarity with key ITIL disciplines ( Incident , Problem, Change) and service management platforms… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
- Capgemini (Orlando, FL)
- …the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS TECH_ **Title:** _Senior Delivery Manager - Service Desk Service Delivery_ ... : We are seeking an experienced and dedicated Global Service Delivery Manager to lead all aspects...to lead all aspects of and run our global service desk operations. This role involves leading… more
- Encore Electric, Inc. (Lakewood, CO)
- …be assigned** **KNOWLEDGE, SKILLS AND ABILITIES:** Knowledge of: + CoBIT processes including Service Desk , Incident Management, Asset Management, and Problem ... Manager works collaboratively with the Help Desk team to ensure exceptional customer service ,...that all devices are up-to-date with software updates + Incident Management: Resolving IT-related issues reported by users, ensuring… more
- Leidos (Stennis Space Center, MS)
- **Description** Leidos Digital Modernization sector is seeking an experienced and dynamic ** Service Desk Manager ** to support the Department of Homeland ... is critical in managing and optimizing the performance of Service Desk operations, ensuring exceptional IT support...and international locations. **_T_** **_his position requires the SD manager to be 100% on-site in Stennis, MS_** **Primary… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... applications are needed on an ongoing basis. The Integrated Service Center Account Manager will provide front...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... of Travel: None Anticipated Posting End: 5/26/2025 The Integrated Service Center Account Manager will provide front...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 35825 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...(SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service … more
- Robert Half Technology (Philadelphia, PA)
- Description We are in the search for a Help Desk Manager to join our team in Philadelphia, Pennsylvania. This position is in the IT industry, providing an ... you to manage and mentor a team of help desk technicians, ensuring effective support and incident ...desk operations and implement best practices to improve service delivery. * Regularly conduct training sessions for the… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure… more
- CACI International (Forest Heights, MD)
- …accurately in a fast paced and changing environment. Qualified candidates will work with the Service Desk Manager to ensure all Service Level Agreements ... extensive experience supporting customers in a Service Desk capacity, familiar with ITIL ( Incident , asset,...reviews and timesheets of assigned technicians. * Working with Service Desk Manager to ensure… more
- Guidehouse (Silver Hill, MD)
- …+ 24x7 on call experience + Extensive experience running a Service Desk or Operation Center. + Experience with Incident Management (Remedy, ServiceNow, etc). ... will be responsible for monitoring and responding to incidents, escalations, and customer service request. + The position will assist in coordination of all customer… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...problems to Senior Level. + Provides first contact and incident resolution to customers with hardware, software, and application… more
- KBR (Colorado Springs, CO)
- Title: Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions ... space reconnaissance. Position Overview: KBR is seeking a Help Desk Manager to support ongoing work in...security teams to ensure mission continuity. + Oversee help desk workflows, ensuring adherence to service level… more
- State of Massachusetts (Chelsea, MA)
- …issues to supervisor or manager . . Escalate potential major incidents to service desk operations promptly. . Maintain documentation as required and notify ... the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk...Desk Analyst is unable to resolve a reported incident or request, they will determine the priority, type… more
- DriveTime (Tempe, AZ)
- …IT, you will be responsible for providing leadership and direction for the Enterprise Service Desk (ESD), executing on our strategic objectives. You and your ... areas as needed. **In Long, the Assistant Director, Enterprise Service Desk will** + Lead the ...the company's security protocols. Work together to implement secure service processes, support incident response efforts, and… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for the day-to-day operations...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- Capgemini (Austin, TX)
- …objective is to restore IT services as soon as possible. The role of Major Incident Manager is embedded into Service Management Team and therefore works ... 5 weeks. **Job description:** The role of the Major Incident Manager is to undertake management of...with Incident Management, Problem Management, Change Management, Service Desk Capgemini Service Tower… more