- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day ... operations, including managing a team of Service Desk Analysts, driving process improvements, and...of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...to four (4) years of relevant experience for Tier II support roles, or four (4) or more years… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... recommend discarding of obsolete information. + Collaborates with Knowledge Manager to optimize and share KB information with SD...High school diploma and three years of relevant IT service desk experience, OR an equivalent combination… more
- Robert Half Technology (Nashville, TN)
- …requests in a timely manner, gather pertinent information and document in the Help Desk System * Classify, and prioritize all service requests according to ... I staff to improve their technical proficiency and customer service level * Assist DS Support Manager ...Desk Team workloads and backlogs to facilitate higher service level and achieve team goals Requirements 1. Experience… more
- Canon USA & Affiliates (Coraopolis, PA)
- …as needed on special projects. - Reduced level of oversight required by manager to compete tasks. Customer Service - Early experience employing customer ... of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager ** to support a large, high-profile DOD contract in **Fort ... The successful candidate will manage all facets of IT Service Desk support, from daily operations and...Provide transformative leadership and direction to Tier I, Tier II , and remote support personnel, fostering a culture of… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). -… more
- Link Solutions Inc (St. Mary's County, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Tools Project Manager to join our team at Patuxent ... Secret Clearance required + Non-remote (relocation incentive available) Our Service Desk Tools Project Manager ...maintain an active DoD Secret Clearance. + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Night Shift - Tuesday and Wednesday Days Off **Position Summary** At Stony Brook Medicine, a **IT Service Desk Technician** ... to the Academic, Clinical Faculty, and Staff of Stony Brook Medicine. The **IT Service Desk Technician** also provides direct support to our clinical nursing… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Day Shift - Sunday and Monday Days Off **Position Summary** At Stony Brook Medicine, a **IT Service Desk Technician** ... to the Academic, Clinical Faculty, and Staff of Stony Brook Medicine. The **IT Service Desk Technician** also provides direct support to our clinical nursing… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …processes, service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and technician issues and will interface with the Program Manager to drive process improvement and service ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- Link Solutions Inc (Adelphi, MD)
- …quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, server, mainframe ... and technician issues and will interface with the Program Manager to drive process improvement and service ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- Parsons Corporation (Colorado Springs, CO)
- …in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will maintain Information Technology (IT) ... will be the first line of defense in resolving Service Desk issues and providing support for...hire + Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months… more
- State of Colorado (Denver, CO)
- …but may be adjusted based on the business needs of the office. This Front Desk Coordinator (Administrative Assistant II ) will mainly provide front desk ... Front Desk Coordinator (Term - Limited) - Office of...responsible for managing mail received via United States Postal Service (USPS), delivery services, and e-filing. Specific responsibilities include:… more
- University of Colorado (Aurora, CO)
- …or Nursing. + Four or more (4+) years of job-related/clinic experience. Practice Manager II : + Bachelor of Science in Business, Healthcare Administration, or ... ECO Pass: Reduced rate RTD Bus and light rail service **Qualifications:** **Minimum Qualifications:** Practice Manager I:... Manager I: $79,844 to $101,562 + Practice Manager II : $83,171 to $105,793 **Equal Employment… more
- Competitive Range Solutions, LLC (Arlington, VA)
- … work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager ...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- Paylocity (Meridian, ID)
- …while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by ... on-site five days per week during designated work hours. Position Overview The Account Manager II is pivotal in resolving client payroll and HR system challenges… more
- Koniag Government Services (Washington, DC)
- …ideal Tier 3 System Administrator will:** + Serve as an Escalation point for Tier II help desk . + Maintain the current print server and manage configuration ... Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in Washington, DC. This… more