- City of New York (New York, NY)
- …any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement ... - Review & prioritize PO tickets for escalation to Deputy Directors for Service Desk and Procurement Operations ; - PQL Management (creation and maintenance);… more
- Crate & Barrel (Northbrook, IL)
- …systems run smoothly and our users stay productive. A day in the life as a Service & Operations Desk Technician + Provides support for technology incidents ... frameworks and best practices for incident management, problem management, and service delivery + Excellent communication and interpersonal skills with the ability… more
- EnergyUnited (Statesville, NC)
- …a ** Service Desk Supervisor** to lead and continuously improve our IT Service Desk operations . This role is responsible for service delivery ... in service management, change management, and operational excellence. **Key Responsibilities** ** Service Desk Leadership & Operations ** + Lead, coach,… more
- State of Massachusetts (Chelsea, MA)
- …complex issues to supervisor or manager. * Escalate potential major incidents to service desk operations promptly. * Maintain documentation as required ... infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that...*About the Role:* EOTSS is seeking to hire a * Service Desk Analyst* to join the End… more
- City of New York (New York, NY)
- …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central ...data and summarize research to support ongoing improvement in operations and service - Educate stakeholders about… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …strong technical knowledge with outstanding leadership and communication skills. **Key Responsibilities** ** Service Desk Operations ** + Oversee daily ... effectively with executives and stakeholders across diverse geographies. + Align service desk operations with enterprise IT strategy and business objectives.… more
- Hussmann Corporation (Bridgeton, MO)
- …a collaborative and service -oriented team culture. **Responsibilities** + Oversee daily Service Desk operations , ensuring timely and effective resolution ... Service Desk Lead is responsible for the day-to-day operations of the Service Desk , ensuring high-quality, efficient, and customer-focused IT support… more
- TekSynap (Glynco, GA)
- …dynamic environment.TekSynap isseekinga highly skilled IT Service Manager to lead our Service Desk operations , ensuring top-tier service delivery and ... aligned with standards andTekSynap'soperational frameworks. **Responsibilities:** + Oversee the operations of the IT Service Desk...+ Oversee the operations of the IT Service Desk , ensuring effective management of incidents… more
- Cargill (Atlanta, GA)
- …a fully self- service support model - eliminating the need for traditional service desk operations . Customer-Centric Service Leadership: + Champion ... a customer-first mindset across service desk and field operations . + Implement Experience-Level Agreements (XLAs) to elevate user satisfaction beyond SLAs. +… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help-… more
- Wipfli LLP (Milwaukee, WI)
- …responsible for managing day-to-day ticket queues, driving continuous improvement, and supporting service desk operations . This role enhances operational ... Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II) is a...Desk Lead acts as a mentor, facilitates daily operations , and leads initiatives to improve customer satisfaction and… more
- SHI (Somerset, NJ)
- …or yours.** **Job Summary** SHI has an exciting opportunity available on our IT Cloud Service Desk Operations Team. This team is responsible for incident and ... incidents. We are looking for someone with excellent customer service / service desk skills, creative troubleshooting...various shifts to support 24 by 7 by 365 operations * Must be able to participate in on-call… more
- Leidos (Fort Belvoir, VA)
- …considered in lieu of a degree). + Demonstrated experience driving measurable improvementsin service desk operations , enhancing the customer experience, and ... OCONUS locations. The successful candidate will manage all facets of IT Service Desk support, from daily operations and administration to cybersecurity… more
- Insight Global (Arlington, VA)
- …similar). o Set up and manage Intune environments, not just maintain existing setups. * Service Desk Operations : o Handle Tier 1-3 support tickets (6-8 per ... 6-person team. * Continuous Improvement: o Identify and propose process improvements for service desk and MDM operations . We are a company committed to… more
- Trace Systems Inc (Portsmouth, VA)
- …of relevant experience may include the following: + Providing desktop support and service desk operations , including troubleshooting hardware and software ... Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk … more
- CACI International (Oklahoma City, OK)
- …skills, with the ability to clearly convey technical information + Familiarity with Service Desk operations , including basic troubleshooting and ticket ... Enterprise Service Desk Lead Technician Job Category:...Enterprise Service Desk Lead Technician Job Category: Service ...your opportunity to make a meaningful impact. While our operations run 24/7, shifts for this role will be… more
- Cognizant (Carson City, NV)
- …+ CompTIA A+, Network+, or Security+ Relevant certifications in cloud, remote support, or service desk operations **Location** New hires will be hired at ... learning and apply best practices in service desk , cloud, and remote support operations . **Required Skills & Qualifications** + Bachelor's degree in Computer… more
- Huntington Ingalls Industries (Fairfax, VA)
- …team consisting of up to 25 members with different skill levels; Manage day-to-day Service Desk operations . + Strategic Planning: Define project scope, ... and reporting. + Able to support schedule flexibility if needed in support of help desk operations work schedule. Client Security Requirements + Must be able to… more
- Commander, Navy Installations (Bethesda, MD)
- …basic principles, concepts, standards, regulations and administration related to customer service ,reservations and/or front desk operations . Must understand ... Responsibilities Leads three or more associates in the daily operations of the Front Desk , reservations and...in penalties up to and including removal from Federal Service . SELECTIVE SERVICE REQUIREMENT: If you are… more
- Leidos (Kansas City, MO)
- …core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations , service desk , and data transport. Ultimately, Leidos ... shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts...enterprise network. **What will you do as a Help Desk Support Representative?** You will serve as the initial… more
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