- Rithum (Atlanta, GA)
- …optimized consumer shopping journeys from beginning to end. **Overview** As a Senior Deal Desk Analyst within our Revenue Operations team, you play a pivotal role in ... complex deal negotiations. + Manages and monitors the quote queue in a timely manner for any deals that...for any deals that meet the criteria requiring Deal Desk review. + Reviews deal structure in accordance with… more
- Red River (Lexington, MA)
- …others; you seek to make those around you successful. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing ... developing the organization's perception with the customer through exceptional customer service . Candidates must be energetic and focused with a strong motivation… more
- GCI Communication Corp (Anchorage, AK)
- …maintenance, help desk ticket handling within defined procedures. + Shapes: Service quality through timely and accurate task execution. + Vetoes: Actions that ... services by maintaining accurate employee records, assisting with HR help desk inquiries, and coordinating claims, reporting, and administrative processes that… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...work toward resolution. + Work independently to manage your queue , follow up on tickets, and ensure updates and… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- Chenega Corporation (Arlington, VA)
- …+ Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards. ... **Req ID:** 38248 **Summary** ** Queue Manager Analyst** **Arlington, VA** Are you ready...success. This role includes managing ticket queues within Jira Service Management (JSM) to ensure efficient workflow and timely… more
- Emory Healthcare/Emory University (Decatur, GA)
- …shop where high volume ticket queue 's are the norm. Prior IT helpdesk/ service desk in a high volume environment is crucial. **RESPONSIBILITIES:** + Will ... Pennsylvania, South Carolina, Tennessee, Texas, Virginia or Wisconsin. **Description** The IT Service Desk Analyst II provides customer support for IT related… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such… more
- Lilly (Indianapolis, IN)
- …model is at the heart of delivering exceptional IT services globally. As our Indy based ** Service Desk Shift Lead** , you will play a pivotal role in managing ... tools, scripts, and technology releases. **Reporting & Continuous Improvement** + Analyze service desk trends to identify training needs and process improvement… more
- Corning Incorporated (Painted Post, NY)
- …500 companies and other large organizations across the world. Job Title: **IT Service Desk Agent** **Position Details:** + **Location: 21 Lynn Morse Drive; ... interests of the company. Perform as part of the Service Desk (SD) team, serving as a...Corning IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management. + Execute Knowledge Base… more
- US Tech Solutions (Painted Post, NY)
- …systems in serving the operational interests of the company. + Perform as part of the Service Desk (SD) team, serving as a single point of contact for the user ... all IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management. + Execute Knowledge Base...A minimum of 2 year of IT Helpdesk or Service Desk experience. **About US Tech Solutions:**… more
- Sanford Health (Rapid City, SD)
- …Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point ... account balances - May work through the registration work queue to address and resolve registration errors or denied...in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service … more
- Raymond James Financial, Inc. (Southfield, MI)
- …Takes part in a rotating on-call schedule during overnight hours - starting when the queue closes in the evening and ending when it reopens in the morning. No ... regular business hour **Job Summary:** With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to… more
- Burlington (Edgewater Park, NJ)
- **Position Overview** We are seeking a proactive and experienced IT Service Desk Manager to lead the delivery of high-quality IT support across our retail ... This individual will be responsible for ensuring operational excellence of all Service Desk activities through ITIL-aligned processes, with a strong focus… more
- Bassett Healthcare (Oneonta, NY)
- …clinical support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing clear, ... to meet patient satisfactions. + Takes a lead in service recovery, and acts as a service ...eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. + Supports… more
- Bassett Healthcare (Oneonta, NY)
- …administrative support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing ... insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. + Supports the collection… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …available, we provide an invaluable edge in real estate. We are looking for an experienced Service Desk Technical Team Lead to join our team. In this role, you ... A thorough understanding of the strategic vision for the service desk and the ability to set... delivery channel for IT. Monitor and manage phone queue (participating in escalated calls as needed). + Analysis… more
- Insight Global (Fort Worth, TX)
- …of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been ... You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit… more
- Sanford Health (Bemidji, MN)
- …Join our dedicated Admitting team at the Emergency Room front desk ! This fast-paced, patient-focused position offers schedule stability, growth opportunities, and ... and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work … more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …Matter Expert (SME) for all processes, procedures, and technical support for the Service Desk . As such, this individual, having demonstrated in-depth experience, ... workarounds and permanent fixes are documented and communicated to Service Desk Specialists. + Creates, Updates, and...To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor,… more
