- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
- University of Washington (Seattle, WA)
- … delivery, and driving innovation within the Service Desk . **Leadership and Team Management:** + Lead and mentor a team of Supervisors, each with ... a team of Service Desk Analysts, in addition to consultants...structuring and managing data within frameworks like the Common Service Data Model (CSDM). + Lead major… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Aberdeen Proving Ground, MD. + Must be a US ... an active DoD Top Secret Clearance + Non-remote (relocation incentive available) Our Service Desk Site Lead will serve as the primary escalation point for… more
- Link Solutions Inc (Adelphi, MD)
- …CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + Must be a US Citizen + Must ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation point… more
- DriveTime (Tempe, AZ)
- …Assistant Director, Enterprise Service Desk will** + Lead the Service Desk Team : Partner with the Senior Director to mature and expand the ESD ... the team undergoes a transformation from Help Desk to Enterprise Service Desk ....in line with Service Level Agreements (SLAs). Lead the team through complex troubleshooting and… more
- Arizona Public Service (Phoenix, AZ)
- …productive, and supported. We're seeking a proactive, people-first IT Manager to lead our Service Desk team -our first line of support across APS. In this ... day would look like: + Leading and coaching a team of service desk professionals,... levels, user satisfaction, and continuous improvement. What you'll lead and manage: + A dedicated internal team… more
- Crate & Barrel (Newton, NC)
- …base documentation for use by the End User Support, and Service and Operations Desk team members. + Lead small to mid-sized projects and demonstrate an ... driven professional with an inclusive mindset to join our team as a Lead Support Technician ....Leading routine hardware/software deployments + Provide technical training to Service Desk , Operations teams, and relevant parties.… more
- Koniag Government Services (Vienna, VA)
- Service Desk Lead Vienna, VA 22180,... Lead will oversee day-to-day operations of a 24/7 service desk team , ensure delivery of ... a Koniag Government Services company, is seeking an experienced Service Desk Lead to support...established SLAs. **Key responsibilities include:** + Managing and mentoring service desk team members across… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft....position is: $127,500-$204,100 USD At SMX(R), we are a team of technical and domain experts dedicated to enabling your ... position Monday - Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel +...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- CACI International (Doral, FL)
- Enterprise Service Desk Shift Lead Job Category:...years of experience in IT support or service desk operations, including 1-2 years in a team ... CACI is seeking a skilled and motivated ESD Shift Lead to join our team supporting US...will be responsible for overseeing daily operations of the service desk , ensuring high-quality IT support, and… more
- TEKsystems (Golden Valley, MN)
- …from a mentorship and lead perspective, over a technical SME. Skills Service desk , Help desk support, Ticketing system, Active directory, Supervisory ... Description Their current lead will be going on leave for medical...support, Incident management, Call center management Top Skills Details Service desk ,Help desk support,Ticketing system,Active… more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead Belong. Connect. Grow....+ L ead the day-to-day activities of the help desk team , ensuring timely resolution of user ... most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline...security teams to ensure mission continuity. + Oversee help desk workflows, ensuring adherence to service level… more
- SOS International LLC (Boston, MA)
- Overview SOSi is seeking a highly qualified Lead Service Desk Manager who is responsible for providing planning and oversight into operations within the ... AFB, Massachusetts. Essential Job Duties Responsible for training and coaching Service Desk team members on effective methods to research, troubleshoot,… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead ** to join our team in **Washington, DC.** This is a hybrid ... and 1 day remote. The **Desktop Support Services Help Desk Lead ** oversees the help desk...(BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+… more
- CACI International (Scott Air Force Base, IL)
- …and transportation logistics? We're seeking a successful, experience Help Desk Support Lead to join our team in implementing a cutting-edge software system ... management! Responsibilities: + Lead and supervise a team of help desk technicians + Manage...desk operations and workflow + Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs)… more
- LinkedIn (New York, NY)
- …from a LinkedIn office on select days, as determined by the business needs of the team ._ The Deal Desk team are the strategic advisors to LinkedIn's Field ... + Ability to travel to regional offices, enabling face-to-face collaboration with Deal Desk team members, Sales, and Cross Functional leaders to drive strategic… more
- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Lead Technician Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... service delivery model. We're seeking motivated **Enterprise Service Desk (ESD) Lead Technicians**...feedback and suggestions to improve processes and ensure consistent service quality and knowledge growth across the team… more
- General Dynamics Information Technology (Mclean, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Team Lead with GDIT. A career in enterprise IT ... operate. We are seeking a proactive and customer-focused Help Desk Team Lead to oversee...interpersonal and communication skills with a proven ability to lead a customer- service -oriented team . +… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST LEAD (MIELS): Bowhead is seeking Field Service Representatives / Service ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- Mayo Clinic (Mankato, MN)
- …in, check out, rooming, and scheduling as well as non-visit care support. Assist Desk Operations Specialists, providers and other care team members with daily ... scoping. Identifies technical and soft skill gaps within the Desk Operations team and serves as a...diploma or GED and 1 year of experience as Desk Operations Specialist, healthcare or customer service … more
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