- ICF (Reston, VA)
- …Technical Business Analyst/Systems Analyst professional with strong expertise in the IT Service Management ( ITSM ) module, working knowledge of Asset ... Support troubleshooting, testing, validation, quality assurance, and enhancement of ITSM and Asset Management modules + Provide...assurance, and enhancement of ITSM and Asset Management modules + Provide subject matter expertise on … more
- Insight Global (Providence, RI)
- Job Description The Enterprise IT Service Management ( ITSM ) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the ... Continual Service Improvement (CSI) of existing IT Service Management functions. This position owns and...and administrative support for Major Incident response and Problem Management investigations. - Compiles ITSM reports on… more
- US Anesthesia Partners (Dallas, TX)
- …catalog design, and reporting dashboards is a plus. * Strong understanding of IT Service Management ( ITSM ) concepts and platforms, preferably Freshworks or ... key role in maintaining, configuring, and optimizing our enterprise service management system. Unlike a traditional ...service catalog items, and business rules to improve ITSM processes. * Supports adoption of platform AI features… more
- CACI International (Forest Heights, MD)
- …an ITSM /CMMI Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT organizational units. The ... framework of the CMMI to systematically improve, designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- Travelers Insurance Company (St. Paul, MN)
- …oversight. Manages tasks associated with daily execution of an Information Technology Service Management ( ITSM ) process. Controls planning and execution ... Have?** + One to three years of experience in an Information Technology Service Management ( ITSM ) or Service Desk role perferred. **Problem Solving… more
- Henry Ford Health System (Detroit, MI)
- DESCRIPTION: The IT Service Management ( ITSM ) Epic Change Management position is responsible for the management of one or more IT process(es). ... implements process definitions, schedules and objectives for the IT Service Management process(es) managed by their role....and each process improvement initiative. + Acts as the ITSM process expert. Provides process management and… more
- AIG (Salida, CO)
- …reports for engineering and executive consumption. Job Purpose Provide support to IT Service Management ( ITSM ) and Operations processes and infrastructure ... improvement of ITSM processes (eg, Incident, Change, Problem, and Service Request Management ) Collaborate with cross-functional teams to maintain accurate… more
- MUFG (Jersey City, NJ)
- …ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have ... a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have a solution-driven… more
- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. The Information Technology Service Management ( ITSM ) Developer & Reporting Analyst will be ... . + Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management ( ITSM ) principles and concepts. +… more
- Red River (Lexington, MA)
- …objectives. The ideal candidate is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience with ... ServiceNow.** **Key Responsibilities** 1. ** Service Delivery Management ** + Oversee end-to-end delivery...Apply ITIL principles across Incident, Problem, Change, and Request Management + Utilize ServiceNow for ITSM operations,… more
- BAE Systems (Vicksburg, MS)
- … catalog development and performance monitoring + Certified Implementation Specialist - IT Service Management (CIS- ITSM ) or equivalent + Background in agile ... day-to-day responsibilities will include designing ITSM services, implementing ITSM solutions, monitoring service performance, and collaborating with… more
- BAE Systems (Washington, DC)
- …Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified System Administrator ... IT solutions that enable our customers to achieve their missions. As a **Principal ITSM Incident Analyst** , you'll play a critical role in providing exceptional IT… more
- Blue Cross and Blue Shield of Minnesota (Eagan, MN)
- …You Will Have Blue Cross and Blue Shield of MN is hiring an Information Technology Service Management ( ITSM ) Engineer in Eagan, MN. The ITSM Engineer ... Cross and Blue Shield of Minnesota Position Title: IT Service Management Engineer Location: Hybrid | Eagan,...a highly skilled professional, the ideal candidate will design ITSM solutions to ensure the efficient and effective delivery… more
- Southern Glazer's Wine and Spirits (Miramar, FL)
- …**Overview** The Director of IT Service Management leads the IT Service Management ( ITSM ) group, overseeing the implementation, management and ... Educate and train IT staff and all levels of management on service management methodology,...8+ years of experience in IT service management + 5+ years of experience with ITSM… more
- Warner Bros. Discovery (Atlanta, GA)
- …The position will be based in Atlanta. As a key leader in the IT Service Management ( ITSM ) function, the Lead will partner with cross-functional teams, ... Process will play a pivotal role within the Enterprise Service Management (ESM) office, overseeing the incident...other ITSM process leads to ensure incident management process alignment with the broader service … more
- Teleperformance USA (NE)
- …are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management ), CRM (Customer Relationship Management ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof… more
- Cecil College (North East, MD)
- …modernization efforts, oversees vendor-managed network and communications services, and champions IT Service Management ( ITSM ) practices grounded in ITIL ... execution of infrastructure modernization and lifecycle projects. Service Desk & IT Service Management ( ITSM ) * Provide leadership for the IT Service … more
- CACI International (Sterling, VA)
- …for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on network request ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- Republic Airways (Indianapolis, IN)
- …practices. ** Service Management & Operations** + Implement and enhance IT Service Management ( ITSM ) frameworks based on ITIL best practices. + Drive ... **Job Category:** Information Technology PL **POSITON PURPOSE** The IT Director Infrastructure, Service Management , and Cloud Operations will lead the strategic… more
- St. Luke's Health System (Boise, ID)
- …and maturity of multiple Enterprise Service Management (ESM), IT Service Management ( ITSM ) processes based on the Information Technology ... a Senior IHT Process Manager to join our Enterprise Service Management (ESM) team with the ServiceNow...capabilities. **Duties/Responsibilities:** + Responsible for the strategy, ownership and management of one or more Enterprise ITSM ,… more