- CACI International (Chantilly, VA)
- Information Technology Service Management ( ITSM ) Incident Process Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance ... Required: None Type of Travel: None * * * The Information Technology Service Management ( ITSM ) Incident Process Analyst supports the design, deployment, and… more
- MUFG (Jersey City, NJ)
- …ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have ... a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have a solution-driven… more
- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC openings for Information Technology (IT) Service Management ( ITSM ) Systems Engineers with experience within the ... of Service Strategy, Service Design, Service Transition, and Service Operation. A strong working understanding of ITSM practices, such as ITIL, CMMI,… more
- TekSynap (Suffolk, VA)
- …+ IAT II or ITILv3 or later required **Overview** We are seeking a Senior IT Service Management ( ITSM ) Specialist to join ourteam in Suffolk, VA. The ... & Qualifications** **RESPONSIBILITIES** + Establish enterprise approaches to IT service management to promote standardization and efficiency across… more
- Cisco (NJ)
- …a team that has your back. **Role:** We are seeking a dynamic Principal IT Service Management ( ITSM ) Practice Lead to join the Cisco/Splunk IT organization. ... with tool functionality, and drive a culture of Continuous Service Improvement across ITSM and the whole...processes - particularly with regard to Change and Release Management . + Assisting the ITSM Team in… more
- Invenergy (Chicago, IL)
- …highly motivated and collaborative individual knowledgeable and experienced in all aspects of IT Service Management ( ITSM ) to join our team focusing on ... Service Request, Asset and Configuration, Knowledge and Service Level Management . We are seeking a...across the organization. + Provide oversight in design, implementation, management , and reporting on the core ITSM … more
- Cisco (FL)
- …a team that has your back. **Role:** We are seeking a dynamic Senior IT Service Management ( ITSM ) Practice Lead to join the Cisco/Splunk IT organization. ... to align processes with tool functionality, and drive a culture of Continuous Service Improvement across ITSM capabilities. **Meet the IT Solutions Team:** If… more
- DXC Technology (Jefferson City, MO)
- …System Administrator (CSA) certification and Certified Implementation Specialist (CIS) - IT Service Management . Prefer ITSM Professional Suite Certification ... in how to best support IT departments by using ServiceNow ServiceNow's IT Service Management products using ServiceNow best practices focused on configuration… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …and improve multiple processes. Leads team to ensure efficiencies across the IT Service Management ( ITSM ) processes lifecycles. + Serves as escalation ... point for ITSM team and ensures efficient interaction of processes across...of Information Technology experience. + ITIL Foundations and IT Service Management certifications preferred. + 10 years… more
- United Airlines (Chicago, IL)
- …and governance for the Configuration Management Database (CMDB) within the IT Service Management ( ITSM ) platform. The data architect will ensure the ... for data models and flows. . Build data solutions to support critical service management processes and business metrics. . Decomposes significantly complex data… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Matter Expert (SME) and provides input to improve efficiency across the IT Service Management ( ITSM ) processes lifecycles. **RESPONSIBILITIES:** + Highly ... 5 years of Information Technology experience. + ITIL Foundations and IT Service Management certifications preferred. + 7 years Information Technology experience… more
- Chenega Corporation (Springfield, VA)
- …ServiceNow **Mid Systems Engineer** to lead an effort to review and update IT Service Management ( ITSM ) processes on the ServiceNow platform. This role ... gap between business requirements and technical implementation by documenting and optimizing ITSM processes, such as Incident, Problem, Change, as well as service… more
- International (Lisle, IL)
- …support our Digital Transformation Journey. In this role you will be responsible for IT Service Management ( ITSM ) and IT Operations Management (ITOM). ... ITOM tools while also promoting best practices. + Mentoring service and process managers on ITSM and...services to enhance visibility, dependency management , and service impact analysis. + Demonstrated experience in ITSM… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …expertise, exceptional organizational skills, and experience in knowledge management , IT service management ( ITSM ), and military IT environments. This ... solely responsible for developing, maintaining, and optimizing the knowledge management system to improve service desk efficiency...automation + Stay current with emerging trends in Knowledge Management and ITSM to adopt best practices… more
- Cognizant (Phoenix, AZ)
- …to ensure smooth service delivery. ** ITSM Methodologies:** + Utilize IT Service Management ( ITSM ) methodologies to manage and improve service ... delivery for our clients. This role requires a deep understanding of IT service management , excellent communication skills, and the ability to manage multiple… more
- ICF (Washington, DC)
- …Developer to join our team. The ideal candidate will support and enhance the IT Service Management ( ITSM ) and Configuration Management Database (CMDB) ... and strategize data migration to optimize ServiceNow data structures. + Integration Management : Assist in designing and lead the integration of ServiceNow with other… more
- General Dynamics Information Technology (Fairfax, VA)
- …Required:** NACI (T1) **Job Family:** Software Development **Skills:** IT Service Management ( ITSM ),ServiceNow Certified Administrator,ServiceNow ... ServiceNow. + ServiceNow certifications such as ServiceNow Administration Fundamentals, IT Service Management ( ITSM ) Fundamentals, IT Service … more
- Belcan (Clayton, NC)
- …Managing Professional (MP) or ITIL v3 Expert Certification required * 8+ years of IT Service Management ( ITSM ) experience, with a strong focus on Service ... for someone with deep ITIL expertise, strong experience in ITSM process optimization, and a proven ability to guide...our service transformation journey by ensuring IT service management processes are structured, scalable, and… more
- CUNY (New York, NY)
- …Management Database (CMDB), ensuring data integrity, accuracy, and alignment with IT Service Management ( ITSM )/IT Business Management (ITBM) ... ITSM teams to align CMDB data with Incident, Problem, Change, and Asset Management processes, enhancing IT operations and service delivery. + Develops and… more
- US Bank (Chicago, IL)
- … experience **Experience Required** + 12+ years of overall experience with 8+ years in IT Service Management ( ITSM ) + 5+ years of experience as an Major ... Review and analyze operational support systems, application software, and system management tools. + Identify opportunities for process improvements within technical… more