- ICW Group (San Diego, CA)
- …Learn more about why you want to be here! **PURPOSE OF THE JOB** The IT Service Management ( ITSM ) Service Delivery Specialist drives excellence in ... service delivery, integration, and continuous improvement across the organization. The ITSM Service Delivery Specialist will play a strategic role in key… more
- Baylor Scott & White Health (Dallas, TX)
- …Summary** Reporting to the SVP, Chief Information Officer, the Vice President of IT Service Management (VP, ITSM ) is a key leadership role responsible ... overseeing the design, implementation, execution, governance, and continuous improvement of IT Service Management ( ITSM ) capabilities across the environment.… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the Chief IT ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools, best practices). +… more
- Link Solutions Inc (St. Mary's County, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking an IT Service Management ( ITSM ) Technical Lead to join our team at Patuxent ... DoD Secret Clearance required + Non-remote (relocation incentive available) Our IT Service Management ( ITSM ) Technical Lead will serve as the technical lead… more
- GovCIO (San Antonio, TX)
- … Now Certified System Administrator (CSA)ServiceNow + Certified Implementation Specialist in IT Service Management ( ITSM ) + IAT Level II + Extensive ... **Overview** GovCIO is currently hiring for a Service Now ITSM Engineer to provide...experience with the Service Management Solution, ServiceNow platform is preferred… more
- Invenergy (Chicago, IL)
- …to own the strategic direction, roadmap, and operational stewardship of our enterprise IT Service Management ( ITSM ) platform. This role will lead the ... expertise with ITSM platforms (eg, ServiceNow, BMC Helix, Jira Service Management ), including administration, configuration, and module development. + Proven… more
- US Anesthesia Partners (Dallas, TX)
- …catalog design, and reporting dashboards is a plus. * Strong understanding of IT Service Management ( ITSM ) concepts and platforms, preferably Freshworks or ... key role in maintaining, configuring, and optimizing our enterprise service management system. Unlike a traditional ...service catalog items, and business rules to improve ITSM processes. * Supports adoption of platform AI features… more
- CACI International (Forest Heights, MD)
- …an ITSM /CMMI Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT organizational units. The ... framework of the CMMI to systematically improve, designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- Travelers Insurance Company (St. Paul, MN)
- …oversight. Manages tasks associated with daily execution of an Information Technology Service Management ( ITSM ) process. Controls planning and execution ... Have?** + One to three years of experience in an Information Technology Service Management ( ITSM ) or Service Desk role perferred. **Problem Solving… more
- Henry Ford Health System (Detroit, MI)
- DESCRIPTION: The IT Service Management ( ITSM ) Epic Change Management position is responsible for the management of one or more IT process(es). ... implements process definitions, schedules and objectives for the IT Service Management process(es) managed by their role....and each process improvement initiative. + Acts as the ITSM process expert. Provides process management and… more
- Arizona Public Service (Phoenix, AZ)
- …/ Incident / Problem Consultant, you'll play a key role in shaping the IT Service Management ( ITSM ) framework for APS-leading the processes that restore, ... Consultant | ITSM / ITIL Are you passionate about driving service excellence and ensuring technology resilience in critical environments? As a Major Incident… more
- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. The Information Technology Service Management ( ITSM ) Developer & Reporting Analyst will be ... . + Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management ( ITSM ) principles and concepts. +… more
- Red River (Lexington, MA)
- …objectives. The ideal candidate is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience with ... ServiceNow.** **Key Responsibilities** 1. ** Service Delivery Management ** + Oversee end-to-end delivery...Apply ITIL principles across Incident, Problem, Change, and Request Management + Utilize ServiceNow for ITSM operations,… more
- BAE Systems (Vicksburg, MS)
- … catalog development and performance monitoring + Certified Implementation Specialist - IT Service Management (CIS- ITSM ) or equivalent + Background in agile ... day-to-day responsibilities will include designing ITSM services, implementing ITSM solutions, monitoring service performance, and collaborating with… more
- BAE Systems (Washington, DC)
- …Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified System Administrator ... IT solutions that enable our customers to achieve their missions. As a **Principal ITSM Incident Analyst** , you'll play a critical role in providing exceptional IT… more
- Guidehouse (Mclean, VA)
- …CSDM. Establish architectural goals and plans that meet enterprise service management objectives. Direct and control ITSM solution development with overall ... Obtain Secret **What You Will Do** **:** Provide technical and management leadership for ITSM architecture design with domain expertise in ITIL v4 and ServiceNow… more
- Warner Bros. Discovery (Atlanta, GA)
- …The position will be based in Atlanta. As a key leader in the IT Service Management ( ITSM ) function, the Lead will partner with cross-functional teams, ... Process will play a pivotal role within the Enterprise Service Management (ESM) office, overseeing the incident...other ITSM process leads to ensure incident management process alignment with the broader service … more
- Teleperformance USA (ME)
- …are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management ), CRM (Customer Relationship Management ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof… more
- CACI International (Chantilly, VA)
- …Travel Required: None Type of Travel: None * * * The Information Technology Service Management ( ITSM ) Service Catalog/Request Fulfillment Process Analyst ... OR 5+ years of related work experience * Working knowledge of the Service Management workflows and ITSM processes * Experience using ServiceNow * Solid… more
- Comcast (Philadelphia, PA)
- …**Job Summary** This position is an entry-level role focused on Global Reliability IT Service Management ( ITSM ) process definition and support and will ... in the definition, documentation, and continuous improvement of Global Reliability IT Service Management ( ITSM ) processes (eg, Incident, Problem, Change).… more